弱网核销功能

apps/admin-web/src/App.tsx

@@ -10,6 +10,7 @@ import StoreAccountsPage from './pages/StoreAccountsPage';
 import BenefitCouponsPage from './pages/BenefitCouponsPage';
 import BenefitLedgersPage from './pages/BenefitLedgersPage';
 import RedeemRecordsPage from './pages/RedeemRecordsPage';
+import PendingRedeemPage from './pages/PendingRedeemPage';
 import RedeemDebugPage from './pages/RedeemDebugPage';
 import DeliveriesPage from './pages/DeliveriesPage';
 import XiaofeixiaTestPage from './pages/XiaofeixiaTestPage';
@@ -75,6 +76,7 @@ export default function App() {
         <Route path="/benefit/coupons" element={<BenefitCouponsPage />} />
         <Route path="/benefit/ledgers" element={<BenefitLedgersPage />} />
         <Route path="/redeem-records" element={<RedeemRecordsPage />} />
+        <Route path="/redeem-pending" element={<PendingRedeemPage />} />
         <Route path="/redeem/debug" element={<RedeemDebugPage />} />
         <Route path="/store-bills" element={<StoreBillsPage />} />
         <Route path="/store-payouts" element={<Navigate to="/store-bills" replace />} />

apps/admin-web/src/layouts/AdminLayout.tsx

@@ -66,6 +66,7 @@ const MENU_ITEMS: MenuProps['items'] = [
       { key: '/benefit/coupons', label: '权益券' },
       { key: '/benefit/ledgers', label: '流水' },
       { key: '/redeem-records', label: '核销记录' },
+      { key: '/redeem-pending', label: '待处理核销' },
       { key: '/redeem/debug', label: '核销调试' },
     ],
   },

apps/admin-web/src/pages/PendingRedeemPage.tsx

@@ -0,0 +1,266 @@
+import { useState } from 'react';
+import {
+  Button,
+  Descriptions,
+  Drawer,
+  Form,
+  Image,
+  Input,
+  Modal,
+  Select,
+  Space,
+  Table,
+  Tag,
+  Typography,
+  message,
+} from 'antd';
+import type { ColumnsType } from 'antd/es/table';
+import {
+  REDEEM_PENDING_STATUS_LABELS,
+  type RedeemPendingItem,
+  type RedeemPendingStatus,
+} from '@dukang/shared-types';
+import { request } from '../lib/api';
+import { fmtTime } from '../lib/constants';
+import { useAdminList } from '../lib/useAdminList';
+
+const STATUS_COLOR: Record<RedeemPendingStatus, string> = {
+  PENDING: 'orange',
+  COMPLETED: 'green',
+  REJECTED: 'default',
+};
+
+export default function PendingRedeemPage() {
+  const [form] = Form.useForm();
+  const [filters, setFilters] = useState<Record<string, string>>({});
+  const { data, loading, page, pageSize, setPage, setPageSize, reload } = useAdminList<RedeemPendingItem>(
+    '/admin/redeem-pending',
+    () => {
+      const qs = new URLSearchParams();
+      if (filters.status) qs.set('status', filters.status);
+      if (filters.pendingNo) qs.set('pendingNo', filters.pendingNo);
+      if (filters.redeemToken) qs.set('redeemToken', filters.redeemToken);
+      if (filters.storeId) qs.set('storeId', filters.storeId);
+      return qs;
+    },
+    [filters],
+  );
+  const [detail, setDetail] = useState<RedeemPendingItem | null>(null);
+  const [drawerOpen, setDrawerOpen] = useState(false);
+  const [acting, setActing] = useState(false);
+  const [rejectOpen, setRejectOpen] = useState(false);
+  const [rejectReason, setRejectReason] = useState('');
+
+  async function openDetail(id: string) {
+    const res = await request<RedeemPendingItem>(`/admin/redeem-pending/${id}`);
+    setDetail(res);
+    setDrawerOpen(true);
+  }
+
+  async function complete() {
+    if (!detail) return;
+    setActing(true);
+    try {
+      await request(`/admin/redeem-pending/${detail.id}/complete`, { method: 'POST', body: '{}' });
+      message.success('已补核销');
+      setDrawerOpen(false);
+      void reload();
+    } catch (e) {
+      message.error(e instanceof Error ? e.message : '补核销失败');
+    } finally {
+      setActing(false);
+    }
+  }
+
+  async function reject() {
+    if (!detail || !rejectReason.trim()) {
+      message.error('请填写驳回原因');
+      return;
+    }
+    setActing(true);
+    try {
+      await request(`/admin/redeem-pending/${detail.id}/reject`, {
+        method: 'POST',
+        body: JSON.stringify({ reason: rejectReason.trim() }),
+      });
+      message.success('已驳回');
+      setRejectOpen(false);
+      setDrawerOpen(false);
+      void reload();
+    } catch (e) {
+      message.error(e instanceof Error ? e.message : '驳回失败');
+    } finally {
+      setActing(false);
+    }
+  }
+
+  const columns: ColumnsType<RedeemPendingItem> = [
+    { title: '待处理单号', dataIndex: 'pendingNo', width: 170 },
+    {
+      title: '核销码 ID',
+      dataIndex: 'redeemToken',
+      width: 160,
+      ellipsis: true,
+      render: (v: string) => <Typography.Text copyable={{ text: v }}>{v.slice(0, 8)}…</Typography.Text>,
+    },
+    { title: '门店', dataIndex: ['store', 'name'], width: 140, render: (_, row) => row.store?.name || '—' },
+    {
+      title: '用户',
+      width: 120,
+      render: (_, row) => row.user?.userNo || row.user?.phone || '—',
+    },
+    { title: '金额', dataIndex: 'amount', width: 90, render: (v) => `¥${v}` },
+    { title: '失败次数', dataIndex: 'failCount', width: 90 },
+    {
+      title: '状态',
+      dataIndex: 'status',
+      width: 100,
+      render: (s: RedeemPendingStatus) => (
+        <Tag color={STATUS_COLOR[s]}>{REDEEM_PENDING_STATUS_LABELS[s] || s}</Tag>
+      ),
+    },
+    { title: '提交时间', dataIndex: 'createdAt', width: 160, render: fmtTime },
+    {
+      title: '操作',
+      width: 80,
+      fixed: 'right',
+      render: (_, row) => (
+        <Button type="link" size="small" onClick={() => void openDetail(row.id)}>
+          详情
+        </Button>
+      ),
+    },
+  ];
+
+  return (
+    <div>
+      <Typography.Title level={4}>待处理核销（弱网兜底）</Typography.Title>
+      <Form
+        form={form}
+        layout="inline"
+        style={{ marginBottom: 16 }}
+        onFinish={(v) => {
+          setFilters(v);
+          setPage(1);
+        }}
+      >
+        <Form.Item name="pendingNo" label="待处理单号">
+          <Input allowClear />
+        </Form.Item>
+        <Form.Item name="redeemToken" label="核销码 ID">
+          <Input allowClear />
+        </Form.Item>
+        <Form.Item name="storeId" label="门店 ID">
+          <Input allowClear />
+        </Form.Item>
+        <Form.Item name="status" label="状态">
+          <Select
+            allowClear
+            style={{ width: 120 }}
+            options={Object.entries(REDEEM_PENDING_STATUS_LABELS).map(([value, label]) => ({
+              value,
+              label,
+            }))}
+          />
+        </Form.Item>
+        <Form.Item>
+          <Button type="primary" htmlType="submit">
+            查询
+          </Button>
+        </Form.Item>
+      </Form>
+
+      <Table
+        rowKey="id"
+        loading={loading}
+        columns={columns}
+        dataSource={data?.items ?? []}
+        scroll={{ x: 1100 }}
+        pagination={{
+          current: page,
+          pageSize,
+          total: data?.total ?? 0,
+          showSizeChanger: true,
+          onChange: (p, ps) => {
+            setPage(p);
+            setPageSize(ps);
+          },
+        }}
+      />
+
+      <Drawer
+        title="待处理核销详情"
+        width={560}
+        open={drawerOpen}
+        onClose={() => setDrawerOpen(false)}
+        extra={
+          detail?.status === 'PENDING' && (
+            <Space>
+              <Button danger onClick={() => { setRejectReason(''); setRejectOpen(true); }}>
+                驳回
+              </Button>
+              <Button type="primary" loading={acting} onClick={() => void complete()}>
+                人工补核销
+              </Button>
+            </Space>
+          )
+        }
+      >
+        {detail && (
+          <>
+            {detail.photoUrl && (
+              <div style={{ textAlign: 'center', marginBottom: 16 }}>
+                <Image src={detail.photoUrl} alt="核销码照片" style={{ maxHeight: 280 }} />
+              </div>
+            )}
+            <Descriptions column={1} bordered size="small">
+              <Descriptions.Item label="待处理单号">{detail.pendingNo}</Descriptions.Item>
+              <Descriptions.Item label="核销码 ID">
+                <Typography.Text copyable>{detail.redeemToken}</Typography.Text>
+              </Descriptions.Item>
+              <Descriptions.Item label="状态">
+                <Tag color={STATUS_COLOR[detail.status]}>
+                  {REDEEM_PENDING_STATUS_LABELS[detail.status]}
+                </Tag>
+              </Descriptions.Item>
+              <Descriptions.Item label="金额">¥{detail.amount}</Descriptions.Item>
+              <Descriptions.Item label="类型">{detail.redeemType}</Descriptions.Item>
+              <Descriptions.Item label="失败次数">{detail.failCount}</Descriptions.Item>
+              <Descriptions.Item label="门店">
+                {detail.store?.name || '—'}（{detail.store?.id}）
+              </Descriptions.Item>
+              <Descriptions.Item label="用户">
+                {detail.user?.userNo || '—'} / {detail.user?.phone || '无手机'}
+              </Descriptions.Item>
+              <Descriptions.Item label="关联核销单">
+                {detail.redeemRecord?.redeemNo || '—'}
+              </Descriptions.Item>
+              <Descriptions.Item label="驳回原因">{detail.rejectReason || '—'}</Descriptions.Item>
+              <Descriptions.Item label="备注">{detail.remark || '—'}</Descriptions.Item>
+              <Descriptions.Item label="提交时间">{fmtTime(detail.createdAt)}</Descriptions.Item>
+              <Descriptions.Item label="处理时间">
+                {detail.processedAt ? fmtTime(detail.processedAt) : '—'}
+              </Descriptions.Item>
+            </Descriptions>
+          </>
+        )}
+      </Drawer>
+
+      <Modal
+        title="驳回待处理单"
+        open={rejectOpen}
+        okText="确认驳回"
+        okButtonProps={{ danger: true, loading: acting, disabled: !rejectReason.trim() }}
+        onOk={() => void reject()}
+        onCancel={() => setRejectOpen(false)}
+      >
+        <Input.TextArea
+          rows={3}
+          placeholder="请填写驳回原因"
+          value={rejectReason}
+          onChange={(e) => setRejectReason(e.target.value)}
+        />
+      </Modal>
+    </div>
+  );
+}

apps/h5-shop/src/components/WeakNetFallbackPanel.tsx

@@ -0,0 +1,159 @@
+import { useRef, useState } from 'react';
+import { useNavigate } from 'react-router-dom';
+import { request } from '../lib/api';
+import { uploadRedeemPendingPhoto } from '../lib/upload';
+import { isWechatEnv, weixinSdk } from '../lib/weixin';
+import type { RedeemPendingSubmitResult } from '@dukang/shared-types';
+
+type Props = {
+  redeemToken: string;
+  failCount: number;
+};
+
+export default function WeakNetFallbackPanel({ redeemToken, failCount }: Props) {
+  const navigate = useNavigate();
+  const inputRef = useRef<HTMLInputElement>(null);
+  const [uploading, setUploading] = useState(false);
+  const [submitting, setSubmitting] = useState(false);
+  const [previewUrl, setPreviewUrl] = useState('');
+  const [photoResourceId, setPhotoResourceId] = useState('');
+  const [result, setResult] = useState<RedeemPendingSubmitResult | null>(null);
+  const [msg, setMsg] = useState('');
+
+  async function handleFile(file: File) {
+    setUploading(true);
+    setMsg('');
+    try {
+      const registered = await uploadRedeemPendingPhoto(file);
+      setPhotoResourceId(registered.id);
+      setPreviewUrl(registered.url);
+    } catch (e) {
+      setMsg(e instanceof Error ? e.message : '上传失败');
+    } finally {
+      setUploading(false);
+    }
+  }
+
+  async function pickPhoto() {
+    setMsg('');
+    if (isWechatEnv()) {
+      try {
+        setUploading(true);
+        await weixinSdk.init();
+        const files = await weixinSdk.chooseImages({
+          count: 1,
+          sourceType: ['album', 'camera'],
+        });
+        if (files?.[0]) {
+          await handleFile(files[0]);
+        }
+      } catch (e) {
+        const text = e instanceof Error ? e.message : '选图失败';
+        if (!/cancel/i.test(text)) setMsg(text);
+      } finally {
+        setUploading(false);
+      }
+      return;
+    }
+    inputRef.current?.click();
+  }
+
+  async function submitPending() {
+    if (!photoResourceId) {
+      setMsg('请先拍摄或上传核销码照片');
+      return;
+    }
+    setSubmitting(true);
+    setMsg('');
+    try {
+      const res = await request<RedeemPendingSubmitResult>('SHOP_H5', '/shop/redeem/pending', {
+        method: 'POST',
+        body: JSON.stringify({
+          token: redeemToken,
+          photoResourceId,
+          failCount,
+        }),
+      });
+      setResult(res);
+    } catch (e) {
+      setMsg(e instanceof Error ? e.message : '提交失败');
+    } finally {
+      setSubmitting(false);
+    }
+  }
+
+  function copyText(text: string) {
+    void navigator.clipboard?.writeText(text).then(
+      () => setMsg('已复制'),
+      () => setMsg('复制失败，请手动长按复制'),
+    );
+  }
+
+  return (
+    <section className="shop-weaknet-panel" role="alert">
+      <h3 className="headline-md" style={{ marginBottom: 8 }}>弱网核销兜底</h3>
+      <p className="body-md" style={{ marginBottom: 12, lineHeight: 1.5 }}>
+        扫码核销网络失败已达 {failCount} 次。请记录用户手机号尝试「手机号核销」，
+        或拍下用户核销码照片提交客服人工处理。
+      </p>
+
+      <div className="shop-weaknet-token">
+        <span className="label-md text-muted">核销码 ID（追查用）</span>
+        <button type="button" className="shop-weaknet-copy" onClick={() => copyText(redeemToken)}>
+          {redeemToken}
+        </button>
+      </div>
+
+      {result ? (
+        <div className="shop-weaknet-success">
+          <p className="body-md">已提交客服，待处理单号：</p>
+          <button type="button" className="shop-weaknet-copy" onClick={() => copyText(result.pendingNo)}>
+            {result.pendingNo}
+          </button>
+          <p className="label-md text-muted" style={{ marginTop: 8 }}>
+            请告知用户保留核销码编号，客服将尽快人工补核销。
+          </p>
+        </div>
+      ) : (
+        <>
+          <input
+            ref={inputRef}
+            type="file"
+            accept="image/*"
+            capture="environment"
+            hidden
+            onChange={(e) => {
+              const file = e.target.files?.[0];
+              if (file) void handleFile(file);
+            }}
+          />
+          {previewUrl && (
+            <img src={previewUrl} alt="核销码照片预览" className="shop-weaknet-preview" />
+          )}
+          <div className="shop-weaknet-actions">
+            <button type="button" className="shop-redeem-confirm-btn" disabled={uploading} onClick={() => void pickPhoto()}>
+              {uploading ? '上传中…' : previewUrl ? '重新拍照' : '拍照 / 选图'}
+            </button>
+            <button
+              type="button"
+              className="shop-redeem-confirm-btn"
+              disabled={submitting || !photoResourceId}
+              onClick={() => void submitPending()}
+            >
+              {submitting ? '提交中…' : '提交客服人工核销'}
+            </button>
+            <button
+              type="button"
+              className="shop-btn-outline"
+              onClick={() => navigate('/redeem/phone')}
+            >
+              去手机号核销
+            </button>
+          </div>
+        </>
+      )}
+
+      {msg && <p className="shop-redeem-error" style={{ marginTop: 12 }}>{msg}</p>}
+    </section>
+  );
+}

apps/h5-shop/src/lib/api.ts

@@ -124,10 +124,19 @@ async function rawRequest<T>(
   if (authToken) headers.Authorization = `Bearer ${authToken}`;
 
   const res = await fetch(`${apiBase}${path}`, { ...options, headers });
-  const json = await res.json();
+  let json: { code: number; message?: string; data?: T };
+  try {
+    json = await res.json();
+  } catch {
+    const err = new Error(res.ok ? '接口返回异常' : `网络异常（HTTP ${res.status}）`) as Error & {
+      status?: number;
+    };
+    err.status = res.status;
+    throw err;
+  }
   if (json.code !== 0) {
     const err = new Error(json.message || '请求失败') as Error & { status?: number };
-    err.status = json.code;
+    err.status = res.status >= 500 ? res.status : json.code;
     throw err;
   }
   return json.data as T;

apps/h5-shop/src/lib/redeem-failure.ts

@@ -0,0 +1,50 @@
+import { REDEEM_WEAKNET_FAIL_THRESHOLD } from '@dukang/shared-types';
+import type { RedeemErrorClass, RedeemFailureReportResult } from '@dukang/shared-types';
+import { request } from './api';
+
+export function isNetworkError(e: unknown): boolean {
+  const err = e as Error & { status?: number };
+  const status = err.status;
+  const message = (err.message ?? String(e)).toLowerCase();
+  if (status != null && status >= 500) return true;
+  if (status === 0 || status === 408 || status === 429 || status === 502 || status === 503 || status === 504) {
+    return true;
+  }
+  if (/failed to fetch|network|timeout|timed out|abort|offline|连接|网络|超时/.test(message)) {
+    return true;
+  }
+  // 无 status 的 fetch 失败通常是网络类
+  if (status == null && e instanceof TypeError) return true;
+  return false;
+}
+
+export async function reportRedeemFailure(
+  token: string,
+  step: 'preview' | 'confirm',
+  error: unknown,
+): Promise<RedeemFailureReportResult | null> {
+  const err = error as Error & { status?: number };
+  const errorClass: RedeemErrorClass = isNetworkError(error) ? 'NETWORK' : 'BUSINESS';
+  try {
+    return await request<RedeemFailureReportResult>('SHOP_H5', '/shop/redeem/failures', {
+      method: 'POST',
+      body: JSON.stringify({
+        token,
+        errorClass,
+        message: err.message?.slice(0, 200),
+        step,
+      }),
+    });
+  } catch {
+    if (errorClass === 'NETWORK') {
+      return {
+        failCount: REDEEM_WEAKNET_FAIL_THRESHOLD,
+        thresholdReached: true,
+        threshold: REDEEM_WEAKNET_FAIL_THRESHOLD,
+      };
+    }
+    return null;
+  }
+}
+
+export { REDEEM_WEAKNET_FAIL_THRESHOLD };

apps/h5-shop/src/lib/upload.ts

@@ -0,0 +1,91 @@
+import { apiBase } from './api';
+import { getStoreProfile } from './api';
+
+const UPLOAD_TIMEOUT_MS = 120_000;
+
+export type UploadFileResult = {
+  url: string;
+  ossKey: string;
+  bucket: string;
+  mock: boolean;
+};
+
+export type RegisteredResource = {
+  id: string;
+  url: string;
+};
+
+async function uploadFileToOss(file: File, bizType: string): Promise<UploadFileResult> {
+  const formData = new FormData();
+  formData.append('file', file);
+  formData.append('bizType', bizType);
+  formData.append('mediaType', 'IMAGE');
+
+  const token = localStorage.getItem('accessToken');
+  const headers: Record<string, string> = { 'X-Client-App': 'SHOP_H5' };
+  if (token) headers.Authorization = `Bearer ${token}`;
+
+  const controller = new AbortController();
+  const timeoutId = window.setTimeout(() => controller.abort(), UPLOAD_TIMEOUT_MS);
+
+  try {
+    const res = await fetch(`${apiBase}/common/resources/upload`, {
+      method: 'POST',
+      headers,
+      body: formData,
+      signal: controller.signal,
+    });
+    const json = await res.json();
+    if (json.code === 401) {
+      localStorage.removeItem('accessToken');
+      throw new Error('未登录');
+    }
+    if (json.code !== 0) {
+      throw new Error(json.message || '上传失败');
+    }
+    return json.data as UploadFileResult;
+  } catch (e) {
+    if (e instanceof DOMException && e.name === 'AbortError') {
+      throw new Error('上传超时，请检查网络后重试');
+    }
+    throw e;
+  } finally {
+    window.clearTimeout(timeoutId);
+  }
+}
+
+async function registerResource(upload: UploadFileResult, fileName: string): Promise<RegisteredResource> {
+  const profile = getStoreProfile();
+  if (!profile?.storeId) throw new Error('门店信息缺失，请重新登录');
+
+  const token = localStorage.getItem('accessToken');
+  const headers: Record<string, string> = {
+    'Content-Type': 'application/json',
+    'X-Client-App': 'SHOP_H5',
+  };
+  if (token) headers.Authorization = `Bearer ${token}`;
+
+  const res = await fetch(`${apiBase}/common/resources`, {
+    method: 'POST',
+    headers,
+    body: JSON.stringify({
+      ownerType: 'STORE',
+      ownerId: profile.storeId,
+      bizType: 'REDEEM_PENDING_PHOTO',
+      mediaType: 'IMAGE',
+      ossKey: upload.ossKey,
+      url: upload.url,
+      ossBucket: upload.bucket,
+      fileName,
+    }),
+  });
+  const json = await res.json();
+  if (json.code !== 0) throw new Error(json.message || '登记资源失败');
+  return { id: String(json.data.id), url: String(json.data.url) };
+}
+
+/** 上传核销码照片并登记为 CommonResource，返回 resourceId */
+export async function uploadRedeemPendingPhoto(file: File): Promise<RegisteredResource> {
+  const uploaded = await uploadFileToOss(file, 'REDEEM_PENDING_PHOTO');
+  return registerResource(uploaded, file.name || 'redeem-pending.jpg');
+}

apps/h5-shop/src/pages/RedeemConfirmPage.tsx

@@ -1,6 +1,8 @@
 import { useEffect, useState } from 'react';
 import { useNavigate, useSearchParams } from 'react-router-dom';
+import WeakNetFallbackPanel from '../components/WeakNetFallbackPanel';
 import { request } from '../lib/api';
+import { reportRedeemFailure } from '../lib/redeem-failure';
 
 function formatAmount(n: number) {
   return n.toLocaleString('zh-CN', { minimumFractionDigits: 2, maximumFractionDigits: 2 });
@@ -23,6 +25,8 @@ export default function RedeemConfirmPage() {
   const [storeName, setStoreName] = useState('');
   const [preview, setPreview] = useState<Preview | null>(null);
   const [storeClosed, setStoreClosed] = useState(false);
+  const [failCount, setFailCount] = useState(0);
+  const [showWeakNet, setShowWeakNet] = useState(false);
 
   useEffect(() => {
     request<Record<string, unknown>>('SHOP_H5', '/shop/store')
@@ -52,9 +56,16 @@ export default function RedeemConfirmPage() {
       body: JSON.stringify({ token }),
     })
       .then(setPreview)
-      .catch((e) => {
+      .catch(async (e) => {
         setPreview(null);
         setMsg(e instanceof Error ? e.message : '无法预览核销码');
+        const report = await reportRedeemFailure(token, 'preview', e);
+        if (report?.thresholdReached) {
+          setFailCount(report.failCount);
+          setShowWeakNet(true);
+        } else if (report) {
+          setFailCount(report.failCount);
+        }
       });
   }, [token]);
 
@@ -78,6 +89,13 @@ export default function RedeemConfirmPage() {
       navigate('/redeem/success', { state: { result, storeName, user: preview?.user } });
     } catch (e) {
       setMsg(e instanceof Error ? e.message : '核销失败');
+      const report = await reportRedeemFailure(token, 'confirm', e);
+      if (report?.thresholdReached) {
+        setFailCount(report.failCount);
+        setShowWeakNet(true);
+      } else if (report) {
+        setFailCount(report.failCount);
+      }
     } finally {
       setLoading(false);
     }
@@ -139,8 +157,10 @@ export default function RedeemConfirmPage() {
 
             <div className="shop-redeem-details">
               <div className="shop-redeem-detail-row">
-                <span>券编号</span>
-                <span>{token ? `…${token.slice(-8)}` : '扫码后显示'}</span>
+                <span>核销码 ID</span>
+                <span style={{ wordBreak: 'break-all', maxWidth: '60%', textAlign: 'right' }}>
+                  {token || '扫码后显示'}
+                </span>
               </div>
               <div className="shop-redeem-detail-row">
                 <span>有效期</span>
@@ -152,26 +172,39 @@ export default function RedeemConfirmPage() {
                   <span>仅限指定门店</span>
                 </div>
               )}
+              {failCount > 0 && !showWeakNet && (
+                <div className="shop-redeem-detail-row">
+                  <span>网络失败</span>
+                  <span>{failCount} / 5 次</span>
+                </div>
+              )}
             </div>
 
             {msg && <p className="shop-redeem-error">{msg}</p>}
 
-            <button
-              type="button"
-              className={`shop-redeem-confirm-btn${loading ? ' success' : ''}`}
-              disabled={loading || storeClosed || !preview}
-              onClick={confirm}
-            >
-              <span className="material-symbols-outlined shop-fill-icon">
-                {loading ? 'sync' : 'check_circle'}
-              </span>
-              <span>{loading ? '正在核销...' : preview ? `确认核销 ¥${formatAmount(previewAmount)}` : '加载中…'}</span>
-            </button>
-
-            <p className="shop-redeem-hint">请核对金额后点击确认</p>
+            {!showWeakNet && (
+              <>
+                <button
+                  type="button"
+                  className={`shop-redeem-confirm-btn${loading ? ' success' : ''}`}
+                  disabled={loading || storeClosed || !preview}
+                  onClick={() => void confirm()}
+                >
+                  <span className="material-symbols-outlined shop-fill-icon">
+                    {loading ? 'sync' : 'check_circle'}
+                  </span>
+                  <span>{loading ? '正在核销...' : preview ? `确认核销 ¥${formatAmount(previewAmount)}` : '加载中…'}</span>
+                </button>
+                <p className="shop-redeem-hint">请核对金额后点击确认</p>
+              </>
+            )}
           </div>
         </section>
 
+        {showWeakNet && token && (
+          <WeakNetFallbackPanel redeemToken={token} failCount={failCount} />
+        )}
+
         <div className="shop-redeem-ornament">
           <span className="material-symbols-outlined" style={{ fontSize: 64, color: 'var(--color-heritage-red)' }}>
             wine_bar

apps/h5-shop/src/styles.css

@@ -1203,6 +1203,71 @@
   margin-top: 8px;
 }
 
+.shop-weaknet-panel {
+  margin: 0 16px 16px;
+  padding: 16px;
+  border-radius: 16px;
+  background: rgba(166, 29, 36, 0.06);
+  border: 1px solid rgba(166, 29, 36, 0.18);
+}
+
+.shop-weaknet-token {
+  display: flex;
+  flex-direction: column;
+  gap: 6px;
+  margin-bottom: 12px;
+}
+
+.shop-weaknet-copy {
+  display: block;
+  width: 100%;
+  text-align: left;
+  word-break: break-all;
+  padding: 10px 12px;
+  border-radius: 10px;
+  border: 1px dashed rgba(166, 29, 36, 0.35);
+  background: #fff;
+  font-family: ui-monospace, monospace;
+  font-size: 12px;
+  color: var(--color-on-surface, #1c1b1b);
+  cursor: pointer;
+}
+
+.shop-weaknet-preview {
+  width: 100%;
+  max-height: 220px;
+  object-fit: contain;
+  border-radius: 12px;
+  margin-bottom: 12px;
+  background: #fff;
+}
+
+.shop-weaknet-actions {
+  display: flex;
+  flex-direction: column;
+  gap: 10px;
+}
+
+.shop-weaknet-success {
+  padding: 12px;
+  border-radius: 12px;
+  background: rgba(46, 125, 50, 0.08);
+}
+
+.shop-btn-outline {
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  width: 100%;
+  min-height: 48px;
+  border-radius: 999px;
+  border: 1px solid var(--color-heritage-red, #a61d24);
+  background: transparent;
+  color: var(--color-heritage-red, #a61d24);
+  font-size: 15px;
+  font-weight: 600;
+}
+
 .shop-redeem-ornament {
   margin-top: auto;
   display: flex;

apps/h5-user/src/pages/RedeemPage.tsx

@@ -331,6 +331,21 @@ export default function RedeemPage() {
               <p>待核销金额</p>
               <p className="redeem-modal-amount-value">¥ {formatMoney(confirmAmount)}</p>
             </div>
+            {token && (
+              <div style={{ marginTop: 12, textAlign: 'center' }}>
+                <p className="label-md text-muted" style={{ marginBottom: 4 }}>核销码编号（供追查）</p>
+                <p
+                  style={{
+                    fontFamily: 'ui-monospace, monospace',
+                    fontSize: 12,
+                    wordBreak: 'break-all',
+                    padding: '0 16px',
+                  }}
+                >
+                  {token}
+                </p>
+              </div>
+            )}
           </div>
           <button type="button" className="redeem-modal-cancel" onClick={closeModal}>
             取消核销

packages/domain/src/index.test.ts

@@ -7,6 +7,9 @@ import {
   allocateBenefitCoupons,
   calcBenefitSummary,
   orderTabToStatuses,
+  classifyRedeemClientError,
+  generateRedeemPendingNo,
+  REDEEM_WEAKNET_FAIL_THRESHOLD,
 } from './index';
 
 describe('calcBenefitAmount', () => {
@@ -120,3 +123,26 @@ describe('calcBenefitSummary', () => {
     });
   });
 });
+
+describe('classifyRedeemClientError', () => {
+  it('treats 5xx and network messages as NETWORK', () => {
+    expect(classifyRedeemClientError({ status: 502 })).toBe('NETWORK');
+    expect(classifyRedeemClientError({ message: 'Failed to fetch' })).toBe('NETWORK');
+    expect(classifyRedeemClientError({ message: '网络超时' })).toBe('NETWORK');
+  });
+
+  it('treats business messages as BUSINESS', () => {
+    expect(classifyRedeemClientError({ status: 400, message: '核销码无效或已过期' })).toBe('BUSINESS');
+    expect(classifyRedeemClientError({ message: '余额不足' })).toBe('BUSINESS');
+  });
+});
+
+describe('generateRedeemPendingNo', () => {
+  it('uses RP prefix', () => {
+    expect(generateRedeemPendingNo().startsWith('RP')).toBe(true);
+  });
+
+  it('exports weaknet threshold of 5', () => {
+    expect(REDEEM_WEAKNET_FAIL_THRESHOLD).toBe(5);
+  });
+});

packages/domain/src/index.ts

@@ -111,6 +111,36 @@ export function generateRedeemNo(): string {
   return `RD${Date.now()}${Math.floor(Math.random() * 1000)}`;
 }
 
+export function generateRedeemPendingNo(): string {
+  return `RP${Date.now()}${Math.floor(Math.random() * 1000)}`;
+}
+
+/** 弱网核销：网络类失败达到该次数后触发兜底 */
+export const REDEEM_WEAKNET_FAIL_THRESHOLD = 5;
+
+export type RedeemErrorClass = 'NETWORK' | 'BUSINESS';
+
+/** 门店端/服务端共用：区分网络类与业务类核销错误（仅 NETWORK 计入 5 次） */
+export function classifyRedeemClientError(input: {
+  status?: number | null;
+  message?: string | null;
+}): RedeemErrorClass {
+  const status = input.status;
+  const message = (input.message ?? '').toLowerCase();
+  if (status != null && status >= 500) return 'NETWORK';
+  if (status === 0 || status === 408 || status === 429 || status === 502 || status === 503 || status === 504) {
+    return 'NETWORK';
+  }
+  if (
+    /failed to fetch|network|timeout|timed out|econnreset|econnrefused|etimedout|abort|offline|连接|网络|超时/.test(
+      message,
+    )
+  ) {
+    return 'NETWORK';
+  }
+  return 'BUSINESS';
+}
+
 export function orderTabToStatuses(tab: string): string[] | undefined {
   switch (tab) {
     case 'pending_pay':

packages/shared-types/src/enums.ts

@@ -180,3 +180,7 @@ export const SMS_CODE_TTL_SECONDS = 180;
 export const REDEEM_RESULT_TTL_SECONDS = 360;
 /** 手机号核销会话 TTL（查权益 → 选金额 → 确认） */
 export const REDEEM_PHONE_SESSION_TTL_SECONDS = 600;
+/** 弱网兜底：preview 快照 TTL（token 失效后仍可提交待处理单） */
+export const REDEEM_PENDING_SNAPSHOT_TTL_SECONDS = 600;
+/** 弱网核销：网络类失败阈值 */
+export const REDEEM_WEAKNET_FAIL_THRESHOLD = 5;

packages/shared-types/src/redeem.ts

@@ -44,3 +44,46 @@ export interface RedeemPhonePrepareDto {
   amount: number;
   expireInSeconds: number;
 }
+
+export type RedeemPendingStatus = 'PENDING' | 'COMPLETED' | 'REJECTED';
+
+export const REDEEM_PENDING_STATUS_LABELS: Record<RedeemPendingStatus, string> = {
+  PENDING: '待处理',
+  COMPLETED: '已补核销',
+  REJECTED: '已驳回',
+};
+
+export type RedeemErrorClass = 'NETWORK' | 'BUSINESS';
+
+export type RedeemFailureReportResult = {
+  failCount: number;
+  thresholdReached: boolean;
+  threshold: number;
+};
+
+export type RedeemPendingSubmitResult = {
+  pendingId: string;
+  pendingNo: string;
+  redeemToken: string;
+  failCount: number;
+};
+
+export type RedeemPendingItem = {
+  id: string;
+  pendingNo: string;
+  redeemToken: string;
+  amount: number;
+  redeemType: string;
+  failCount: number;
+  status: RedeemPendingStatus;
+  remark?: string | null;
+  rejectReason?: string | null;
+  processedAt?: string | null;
+  createdAt: string;
+  updatedAt: string;
+  store?: { id: string; name: string; cityName?: string } | null;
+  user?: { id: string; userNo?: string | null; phone?: string | null; nickname?: string | null } | null;
+  photoUrl?: string | null;
+  redeemRecordId?: string | null;
+  redeemRecord?: { id: string; redeemNo: string } | null;
+};

packages/shared-types/src/store-log.ts

@@ -8,7 +8,18 @@ export type StoreLogCategory =
 export const STORE_LOG_EVENT_CATEGORIES: Record<StoreLogCategory, readonly string[]> = {
   login: ['store_sms_send', 'store_sms_login', 'store_sms_verify_fail', 'store_login_success'],
   wechat_auth: ['store_wechat_login', 'store_wechat_bind'],
-  redeem: ['store_redeem_preview', 'store_redeem_confirm'],
+  redeem: [
+    'store_redeem_preview',
+    'store_redeem_confirm',
+    'store_redeem_confirm_fail',
+    'store_redeem_weaknet_threshold',
+    'store_redeem_pending_submit',
+    'store_redeem_pending_complete',
+    'store_redeem_pending_reject',
+    'store_redeem_phone_lookup_sms',
+    'store_redeem_phone_balance',
+    'store_redeem_phone_prepare',
+  ],
   payout: ['store_payout_created', 'store_payout_paid'],
   store_ops: ['store_status_change'],
 };

server/dukang-api/prisma/schema.prisma

@@ -43,6 +43,13 @@ enum ResourceBizType {
   QRCODE
   SIGN_PHOTO
   VIDEO
+  REDEEM_PENDING_PHOTO
+}
+
+enum RedeemPendingStatus {
+  PENDING
+  COMPLETED
+  REJECTED
 }
 
 enum ResourceMediaType {
@@ -280,12 +287,13 @@ model CommonResource {
   createdAt  DateTime          @default(now()) @map("created_at") @db.DateTime(3)
   updatedAt  DateTime          @updatedAt @map("updated_at") @db.DateTime(3)
 
-  productCovers  CommonProductItem[] @relation("ProductCover")
-  promoQrcodes   CommonPromoCode[]   @relation("PromoQrcode")
-  userAvatars    User[]                @relation("UserAvatar")
-  storeCovers    Store[]               @relation("StoreCover")
-  orderImages    Order[]               @relation("OrderProductImage")
-  deliveryPhotos OrderDelivery[]       @relation("DeliverySignPhoto")
+  productCovers         CommonProductItem[]   @relation("ProductCover")
+  promoQrcodes          CommonPromoCode[]     @relation("PromoQrcode")
+  userAvatars           User[]                @relation("UserAvatar")
+  storeCovers           Store[]               @relation("StoreCover")
+  orderImages           Order[]               @relation("OrderProductImage")
+  deliveryPhotos        OrderDelivery[]       @relation("DeliverySignPhoto")
+  redeemPendingPhotos   RedeemPendingRecord[] @relation("RedeemPendingPhoto")
 
   @@index([ownerType, ownerId, bizType])
   @@index([status])
@@ -606,8 +614,9 @@ model User {
   promoTouch     UserPromoAttribution?
   ownedPromoCodes CommonPromoCode[]    @relation("PromoOwnerUser")
   orders         Order[]
-  benefitCoupons BenefitCoupon[]
-  redeemRecords  RedeemRecord[]
+  benefitCoupons       BenefitCoupon[]
+  redeemRecords        RedeemRecord[]
+  redeemPendingRecords RedeemPendingRecord[]
 
   @@index([sourceType, sourceRefId])
   @@index([referrerUserId])
@@ -700,9 +709,10 @@ model Store {
   category      CommonStoreCategory? @relation(fields: [categoryId], references: [id], onDelete: SetNull)
   coverResource CommonResource?      @relation("StoreCover", fields: [coverResourceId], references: [id], onDelete: SetNull)
   account       StoreAccount?
-  redeemRecords RedeemRecord[]
-  ratings       StoreRating[]
-  payouts       StorePayout[]
+  redeemRecords        RedeemRecord[]
+  redeemPendingRecords RedeemPendingRecord[]
+  ratings              StoreRating[]
+  payouts              StorePayout[]
 
   @@index([cityId, status])
   @@index([partnerAccountId])
@@ -721,7 +731,8 @@ model StoreAccount {
   createdAt   DateTime      @default(now()) @map("created_at") @db.DateTime(3)
   updatedAt   DateTime      @updatedAt @map("updated_at") @db.DateTime(3)
 
-  store Store @relation(fields: [storeId], references: [id], onDelete: Cascade)
+  store                Store                 @relation(fields: [storeId], references: [id], onDelete: Cascade)
+  redeemPendingRecords RedeemPendingRecord[]
 
   @@map("store_account")
 }
@@ -854,16 +865,50 @@ model RedeemRecord {
   settleAmount Decimal  @map("settle_amount") @db.Decimal(10, 2)
   createdAt    DateTime @default(now()) @map("created_at") @db.DateTime(3)
 
-  user   User          @relation(fields: [userId], references: [id], onDelete: Restrict)
-  coupon BenefitCoupon @relation(fields: [couponId], references: [id], onDelete: Restrict)
-  store  Store         @relation(fields: [storeId], references: [id], onDelete: Restrict)
-  rating StoreRating?
-  payout StorePayout?
+  user    User                  @relation(fields: [userId], references: [id], onDelete: Restrict)
+  coupon  BenefitCoupon         @relation(fields: [couponId], references: [id], onDelete: Restrict)
+  store   Store                 @relation(fields: [storeId], references: [id], onDelete: Restrict)
+  rating  StoreRating?
+  payout  StorePayout?
+  pending RedeemPendingRecord?
 
   @@index([storeId, createdAt])
   @@map("user_redeem_record")
 }
 
+model RedeemPendingRecord {
+  id              BigInt              @id @default(autoincrement()) @db.UnsignedBigInt
+  pendingNo       String              @unique @map("pending_no") @db.VarChar(32)
+  redeemToken     String              @map("redeem_token") @db.VarChar(64)
+  storeId         BigInt              @map("store_id") @db.UnsignedBigInt
+  storeAccountId  BigInt              @map("store_account_id") @db.UnsignedBigInt
+  userId          BigInt              @map("user_id") @db.UnsignedBigInt
+  amount          Decimal             @db.Decimal(10, 2)
+  redeemType      String              @default("DIRECT") @map("redeem_type") @db.VarChar(16)
+  allocationsJson Json                @map("allocations_json")
+  photoResourceId BigInt              @map("photo_resource_id") @db.UnsignedBigInt
+  failCount       Int                 @default(5) @map("fail_count")
+  status          RedeemPendingStatus @default(PENDING)
+  redeemRecordId  BigInt?             @unique @map("redeem_record_id") @db.UnsignedBigInt
+  processedAt     DateTime?           @map("processed_at") @db.DateTime(3)
+  processedByHqId BigInt?             @map("processed_by_hq_id") @db.UnsignedBigInt
+  rejectReason    String?             @map("reject_reason") @db.VarChar(256)
+  remark          String?             @db.VarChar(256)
+  createdAt       DateTime            @default(now()) @map("created_at") @db.DateTime(3)
+  updatedAt       DateTime            @updatedAt @map("updated_at") @db.DateTime(3)
+
+  store         Store           @relation(fields: [storeId], references: [id], onDelete: Restrict)
+  storeAccount  StoreAccount    @relation(fields: [storeAccountId], references: [id], onDelete: Restrict)
+  user          User            @relation(fields: [userId], references: [id], onDelete: Restrict)
+  photoResource CommonResource  @relation("RedeemPendingPhoto", fields: [photoResourceId], references: [id], onDelete: Restrict)
+  redeemRecord  RedeemRecord?   @relation(fields: [redeemRecordId], references: [id], onDelete: SetNull)
+
+  @@index([storeId, status, createdAt])
+  @@index([redeemToken])
+  @@index([status, createdAt])
+  @@map("user_redeem_pending")
+}
+
 model StoreRating {
   id             BigInt   @id @default(autoincrement()) @db.UnsignedBigInt
   redeemRecordId BigInt   @unique @map("redeem_record_id") @db.UnsignedBigInt

server/dukang-api/src/common/hq-operation/hq-operation.constants.ts

@@ -50,6 +50,8 @@ export const HqOperationAction = {
   PROMO_CODE_CREATE: 'PROMO_CODE_CREATE',
   PROMO_CODE_UPDATE: 'PROMO_CODE_UPDATE',
   PROMO_CODE_UPDATE_STATUS: 'PROMO_CODE_UPDATE_STATUS',
+  REDEEM_PENDING_COMPLETE: 'REDEEM_PENDING_COMPLETE',
+  REDEEM_PENDING_REJECT: 'REDEEM_PENDING_REJECT',
 } as const;
 
 export type HqOperationActionCode = (typeof HqOperationAction)[keyof typeof HqOperationAction];
@@ -105,6 +107,8 @@ export const HQ_OPERATION_ACTION_LABELS: Record<string, string> = {
   [HqOperationAction.PROMO_CODE_CREATE]: '创建推广码',
   [HqOperationAction.PROMO_CODE_UPDATE]: '编辑推广码',
   [HqOperationAction.PROMO_CODE_UPDATE_STATUS]: '推广码启停',
+  [HqOperationAction.REDEEM_PENDING_COMPLETE]: '弱网待处理单-补核销',
+  [HqOperationAction.REDEEM_PENDING_REJECT]: '弱网待处理单-驳回',
   STORE_PAYOUT: '门店打款确认',
 };
 

server/dukang-api/src/common/redis/redis.service.ts

@@ -30,4 +30,16 @@ export class RedisService {
   async ttl(key: string): Promise<number> {
     return this.redis.ttl(key);
   }
+
+  async incr(key: string, ttlSeconds?: number): Promise<number> {
+    const count = await this.redis.incr(key);
+    if (ttlSeconds && count === 1) {
+      await this.redis.expire(key, ttlSeconds);
+    }
+    return count;
+  }
+
+  async get(key: string): Promise<string | null> {
+    return this.redis.get(key);
+  }
 }

server/dukang-api/src/modules/ops/admin-redeem-pending.controller.ts

@@ -0,0 +1,52 @@
+import { Body, Controller, Get, Param, Post, Query, UseGuards } from '@nestjs/common';
+import { HqAuthGuard } from '../../common/guards/hq-auth.guard';
+import { CurrentUser } from '../../common/decorators/current-user.decorator';
+import type { AuthUser } from '../../common/guards/jwt-auth.guard';
+import { HqOperation } from '../../common/hq-operation/hq-operation.decorator';
+import { HqOperationAction } from '../../common/hq-operation/hq-operation.constants';
+import { RedeemService } from '../redeem/redeem.service';
+import {
+  AdminRedeemPendingQueryDto,
+  AdminRedeemPendingRejectDto,
+} from './dto/admin-redeem-pending.dto';
+
+@Controller('admin/redeem-pending')
+@UseGuards(HqAuthGuard)
+export class AdminRedeemPendingController {
+  constructor(private readonly redeemService: RedeemService) {}
+
+  @Get()
+  list(@Query() query: AdminRedeemPendingQueryDto) {
+    return this.redeemService.listPendingRedeems(query);
+  }
+
+  @Get(':id')
+  detail(@Param('id') id: string) {
+    return this.redeemService.getPendingRedeem(BigInt(id));
+  }
+
+  @Post(':id/complete')
+  @HqOperation({
+    action: HqOperationAction.REDEEM_PENDING_COMPLETE,
+    refType: 'REDEEM_PENDING',
+    refIdParam: 'id',
+  })
+  complete(@CurrentUser() user: AuthUser, @Param('id') id: string) {
+    return this.redeemService.completePendingRedeem(BigInt(id), user.actorId);
+  }
+
+  @Post(':id/reject')
+  @HqOperation({
+    action: HqOperationAction.REDEEM_PENDING_REJECT,
+    refType: 'REDEEM_PENDING',
+    refIdParam: 'id',
+    includeBody: true,
+  })
+  reject(
+    @CurrentUser() user: AuthUser,
+    @Param('id') id: string,
+    @Body() body: AdminRedeemPendingRejectDto,
+  ) {
+    return this.redeemService.rejectPendingRedeem(BigInt(id), user.actorId, body.reason);
+  }
+}

server/dukang-api/src/modules/ops/dto/admin-redeem-pending.dto.ts

@@ -0,0 +1,26 @@
+import { IsIn, IsOptional, IsString, MaxLength } from 'class-validator';
+import { PaginationQueryDto } from './admin-query.dto';
+
+export class AdminRedeemPendingQueryDto extends PaginationQueryDto {
+  @IsOptional()
+  @IsIn(['PENDING', 'COMPLETED', 'REJECTED'])
+  status?: 'PENDING' | 'COMPLETED' | 'REJECTED';
+
+  @IsOptional()
+  @IsString()
+  storeId?: string;
+
+  @IsOptional()
+  @IsString()
+  pendingNo?: string;
+
+  @IsOptional()
+  @IsString()
+  redeemToken?: string;
+}
+
+export class AdminRedeemPendingRejectDto {
+  @IsString()
+  @MaxLength(256)
+  reason: string;
+}

server/dukang-api/src/modules/ops/ops.module.ts

@@ -44,6 +44,7 @@ import { AdminProductDetailTemplatesService } from './admin-product-detail-templ
 import { RedeemModule } from '../redeem/redeem.module';
 import { AdminRedeemDebugController } from './admin-redeem-debug.controller';
 import { AdminRedeemDebugService } from './admin-redeem-debug.service';
+import { AdminRedeemPendingController } from './admin-redeem-pending.controller';
 import { AdminWechatBindingsController } from './admin-wechat-bindings.controller';
 import { AdminWechatBindingsService } from './admin-wechat-bindings.service';
 import { AdminHqPermissionsController } from './admin-hq-permissions.controller';
@@ -77,6 +78,7 @@ import { AdminHqPermissionsService } from './admin-hq-permissions.service';
     AdminXiaofeixiaController,
     AdminProductDetailTemplatesController,
     AdminRedeemDebugController,
+    AdminRedeemPendingController,
     AdminWechatBindingsController,
     AdminHqPermissionsController,
   ],

server/dukang-api/src/modules/redeem/dto/weaknet-redeem.dto.ts

@@ -0,0 +1,40 @@
+import { Type } from 'class-transformer';
+import { IsIn, IsInt, IsNotEmpty, IsOptional, IsString, MaxLength, Min } from 'class-validator';
+
+export class RedeemFailureReportDto {
+  @IsString()
+  @IsNotEmpty()
+  token: string;
+
+  @IsIn(['NETWORK', 'BUSINESS'])
+  errorClass: 'NETWORK' | 'BUSINESS';
+
+  @IsOptional()
+  @IsString()
+  @MaxLength(256)
+  message?: string;
+
+  @IsIn(['preview', 'confirm'])
+  step: 'preview' | 'confirm';
+}
+
+export class RedeemPendingSubmitDto {
+  @IsString()
+  @IsNotEmpty()
+  token: string;
+
+  @IsString()
+  @IsNotEmpty()
+  photoResourceId: string;
+
+  @IsOptional()
+  @Type(() => Number)
+  @IsInt()
+  @Min(1)
+  failCount?: number;
+
+  @IsOptional()
+  @IsString()
+  @MaxLength(256)
+  remark?: string;
+}

server/dukang-api/src/modules/redeem/redeem.controller.ts

@@ -8,6 +8,7 @@ import {
   RedeemPhonePrepareDto,
   RedeemPhoneSendLookupSmsDto,
 } from './dto/phone-redeem.dto';
+import { RedeemFailureReportDto, RedeemPendingSubmitDto } from './dto/weaknet-redeem.dto';
 
 @Controller('redeem')
 @UseGuards(JwtAuthGuard)
@@ -50,6 +51,22 @@ export class ShopRedeemController {
     return this.redeemService.confirmRedeem(user.actorId, body);
   }
 
+  @Post('failures')
+  reportFailure(
+    @CurrentUser() user: AuthUser,
+    @Body() body: RedeemFailureReportDto,
+  ) {
+    return this.redeemService.reportNetworkFailure(user.actorId, body);
+  }
+
+  @Post('pending')
+  submitPending(
+    @CurrentUser() user: AuthUser,
+    @Body() body: RedeemPendingSubmitDto,
+  ) {
+    return this.redeemService.submitPendingRedeem(user.actorId, body);
+  }
+
   @Get('records')
   records(
     @CurrentUser() user: AuthUser,

server/dukang-api/src/modules/redeem/redeem.service.ts

@@ -7,16 +7,20 @@ import { randomBytes } from 'crypto';
 import {
   calcRedeemSettleAmount,
   generateRedeemNo,
+  generateRedeemPendingNo,
+  REDEEM_WEAKNET_FAIL_THRESHOLD,
   validateRedeemAmount,
   allocateBenefitCoupons,
 } from '@dukang/domain';
 import {
   ClientApp,
+  REDEEM_PENDING_SNAPSHOT_TTL_SECONDS,
   REDEEM_PHONE_SESSION_TTL_SECONDS,
   REDEEM_RESULT_TTL_SECONDS,
   REDEEM_TOKEN_TTL_SECONDS,
   SmsScene,
 } from '@dukang/shared-types';
+import { Prisma } from '@prisma/client';
 import { PrismaService } from '../../common/prisma/prisma.module';
 import { RedisService } from '../../common/redis/redis.service';
 import { serializeBigInt } from '../../common/decorators/current-user.decorator';
@@ -33,6 +37,10 @@ type TokenPayload = {
   allocations?: Array<{ couponId: string; amount: number }>;
 };
 
+type PendingSnapshot = TokenPayload & {
+  redeemType: 'DIRECT' | 'COUPON';
+};
+
 type RedeemResultPayload = {
   recordId: string;
   redeemNo: string;
@@ -470,6 +478,21 @@ export class RedeemService {
     });
 
     const ttl = await this.redis.ttl(`redeem:token:${token}`);
+    const redeemType: 'DIRECT' | 'COUPON' =
+      cached.allocations && cached.allocations.length > 1
+        ? 'DIRECT'
+        : cached.couponId
+          ? 'COUPON'
+          : 'DIRECT';
+
+    await this.redis.setJson(
+      `redeem:pending-snapshot:${token}`,
+      {
+        ...cached,
+        redeemType,
+      } satisfies PendingSnapshot,
+      REDEEM_PENDING_SNAPSHOT_TTL_SECONDS,
+    );
 
     this.analyticsService.trackStoreOneSafe(storeAccountId, 'SHOP_H5', {
       storeId: account.storeId,
@@ -478,7 +501,7 @@ export class RedeemService {
         tokenSuffix: token.slice(-8),
         amount: cached.amount,
         userId: cached.userId,
-        redeemType: cached.allocations && cached.allocations.length > 1 ? 'DIRECT' : cached.couponId ? 'COUPON' : 'DIRECT',
+        redeemType,
       },
     });
 
@@ -487,7 +510,7 @@ export class RedeemService {
       amount: cached.amount,
       user,
       boundStoreId: cached.storeId,
-      redeemType: cached.allocations && cached.allocations.length > 1 ? 'DIRECT' : cached.couponId ? 'COUPON' : 'DIRECT',
+      redeemType,
       expireInSeconds: ttl > 0 ? ttl : 0,
       storeMatch: !cached.storeId || cached.storeId === account.storeId.toString(),
     });
@@ -495,8 +518,20 @@ export class RedeemService {
 
   async confirmRedeem(storeAccountId: bigint, body: { token: string }) {
     const account = await this.loadOpenStoreAccount(storeAccountId);
+    const token = body.token?.trim();
+    if (!token) throw new BadRequestException('请提供核销码');
 
-    const cached = await this.redis.getJson<TokenPayload>(`redeem:token:${body.token}`);
+    const existingResult = await this.redis.getJson<RedeemResultPayload>(`redeem:result:${token}`);
+    if (existingResult) {
+      const record = await this.prisma.redeemRecord.findUnique({
+        where: { id: BigInt(existingResult.recordId) },
+      });
+      if (record) {
+        return serializeBigInt(record);
+      }
+    }
+
+    const cached = await this.redis.getJson<TokenPayload>(`redeem:token:${token}`);
     if (!cached) throw new BadRequestException('核销码无效或已过期');
 
     if (cached.storeId && cached.storeId !== account.storeId.toString()) {
@@ -531,11 +566,11 @@ export class RedeemService {
       BigInt(cached.userId),
       tokenAmount,
       normalizedAllocations,
-      { channel: 'token', tokenSuffix: body.token.slice(-8) },
+      { channel: 'token', tokenSuffix: token.slice(-8) },
     );
 
     await this.redis.setJson(
-      `redeem:result:${body.token}`,
+      `redeem:result:${token}`,
       {
         recordId: record.id.toString(),
         redeemNo: record.redeemNo,
@@ -547,11 +582,365 @@ export class RedeemService {
       } satisfies RedeemResultPayload,
       REDEEM_RESULT_TTL_SECONDS,
     );
-    await this.redis.del(`redeem:token:${body.token}`);
+    await this.redis.del(`redeem:token:${token}`);
+    await this.redis.del(`redeem:netfail:${storeAccountId}:${token}`);
 
     return serializeBigInt(record);
   }
 
+  private netFailKey(storeAccountId: bigint, token: string) {
+    return `redeem:netfail:${storeAccountId}:${token}`;
+  }
+
+  async reportNetworkFailure(
+    storeAccountId: bigint,
+    body: {
+      token: string;
+      errorClass: 'NETWORK' | 'BUSINESS';
+      message?: string;
+      step: 'preview' | 'confirm';
+    },
+  ) {
+    const account = await this.prisma.storeAccount.findUniqueOrThrow({
+      where: { id: storeAccountId },
+    });
+    const token = body.token.trim();
+    if (!token) throw new BadRequestException('请提供核销码');
+
+    let failCount = 0;
+    if (body.errorClass === 'NETWORK') {
+      failCount = await this.redis.incr(this.netFailKey(storeAccountId, token), REDEEM_TOKEN_TTL_SECONDS);
+    } else {
+      const raw = await this.redis.get(this.netFailKey(storeAccountId, token));
+      failCount = raw ? Number(raw) || 0 : 0;
+    }
+
+    const thresholdReached = failCount >= REDEEM_WEAKNET_FAIL_THRESHOLD;
+
+    this.analyticsService.trackStoreOneSafe(storeAccountId, ClientApp.SHOP_H5, {
+      storeId: account.storeId,
+      eventName: 'store_redeem_confirm_fail',
+      extraJson: {
+        token,
+        tokenSuffix: token.slice(-8),
+        errorClass: body.errorClass,
+        failCount,
+        step: body.step,
+        message: body.message?.slice(0, 200) ?? null,
+      },
+    });
+
+    if (thresholdReached && body.errorClass === 'NETWORK') {
+      this.analyticsService.trackStoreOneSafe(storeAccountId, ClientApp.SHOP_H5, {
+        storeId: account.storeId,
+        eventName: 'store_redeem_weaknet_threshold',
+        extraJson: {
+          token,
+          tokenSuffix: token.slice(-8),
+          failCount,
+          threshold: REDEEM_WEAKNET_FAIL_THRESHOLD,
+        },
+      });
+    }
+
+    return {
+      failCount,
+      thresholdReached,
+      threshold: REDEEM_WEAKNET_FAIL_THRESHOLD,
+    };
+  }
+
+  private async resolvePendingSnapshot(token: string): Promise<PendingSnapshot> {
+    const live = await this.redis.getJson<TokenPayload>(`redeem:token:${token}`);
+    if (live) {
+      return {
+        ...live,
+        redeemType:
+          live.allocations && live.allocations.length > 1
+            ? 'DIRECT'
+            : live.couponId
+              ? 'COUPON'
+              : 'DIRECT',
+      };
+    }
+    const snap = await this.redis.getJson<PendingSnapshot>(`redeem:pending-snapshot:${token}`);
+    if (!snap) throw new BadRequestException('核销码已失效且无可用快照，请用户重新出码或改用手机号核销');
+    return snap;
+  }
+
+  async submitPendingRedeem(
+    storeAccountId: bigint,
+    body: { token: string; photoResourceId: string; failCount?: number; remark?: string },
+  ) {
+    const account = await this.loadOpenStoreAccount(storeAccountId);
+    const token = body.token.trim();
+    if (!token) throw new BadRequestException('请提供核销码');
+
+    const existingPending = await this.prisma.redeemPendingRecord.findFirst({
+      where: { redeemToken: token, storeId: account.storeId, status: 'PENDING' },
+    });
+    if (existingPending) {
+      return serializeBigInt({
+        pendingId: existingPending.id,
+        pendingNo: existingPending.pendingNo,
+        redeemToken: existingPending.redeemToken,
+        failCount: existingPending.failCount,
+      });
+    }
+
+    const alreadyDone = await this.redis.getJson<RedeemResultPayload>(`redeem:result:${token}`);
+    if (alreadyDone) {
+      throw new BadRequestException('该核销码已核销成功，无需提交待处理单');
+    }
+
+    const snapshot = await this.resolvePendingSnapshot(token);
+    if (snapshot.storeId && snapshot.storeId !== account.storeId.toString()) {
+      throw new BadRequestException('该核销码仅限指定门店使用');
+    }
+
+    const photoId = BigInt(body.photoResourceId);
+    const photo = await this.prisma.commonResource.findFirst({
+      where: { id: photoId, status: 'ACTIVE' },
+    });
+    if (!photo) throw new BadRequestException('核销码照片不存在');
+
+    const allocations =
+      snapshot.allocations ??
+      (snapshot.couponId ? [{ couponId: snapshot.couponId, amount: snapshot.amount }] : []);
+    if (!allocations.length) throw new BadRequestException('核销码数据异常');
+
+    const rawFail = await this.redis.get(this.netFailKey(storeAccountId, token));
+    const failCount = Math.max(
+      Number(body.failCount) || 0,
+      rawFail ? Number(rawFail) || 0 : 0,
+      REDEEM_WEAKNET_FAIL_THRESHOLD,
+    );
+
+    const pending = await this.prisma.redeemPendingRecord.create({
+      data: {
+        pendingNo: generateRedeemPendingNo(),
+        redeemToken: token,
+        storeId: account.storeId,
+        storeAccountId: account.id,
+        userId: BigInt(snapshot.userId),
+        amount: snapshot.amount,
+        redeemType: snapshot.redeemType,
+        allocationsJson: allocations as Prisma.InputJsonValue,
+        photoResourceId: photoId,
+        failCount,
+        remark: body.remark?.trim() || null,
+      },
+    });
+
+    this.analyticsService.trackStoreOneSafe(storeAccountId, ClientApp.SHOP_H5, {
+      storeId: account.storeId,
+      eventName: 'store_redeem_pending_submit',
+      refType: 'REDEEM_PENDING',
+      refId: pending.id,
+      extraJson: {
+        pendingNo: pending.pendingNo,
+        redeemToken: token,
+        photoResourceId: photoId.toString(),
+        failCount,
+        amount: Number(pending.amount),
+      },
+    });
+
+    return serializeBigInt({
+      pendingId: pending.id,
+      pendingNo: pending.pendingNo,
+      redeemToken: pending.redeemToken,
+      failCount: pending.failCount,
+    });
+  }
+
+  async listPendingRedeems(query: {
+    page?: number;
+    pageSize?: number;
+    status?: 'PENDING' | 'COMPLETED' | 'REJECTED';
+    storeId?: string;
+    pendingNo?: string;
+    redeemToken?: string;
+  }) {
+    const page = query.page ?? 1;
+    const pageSize = query.pageSize ?? 20;
+    const where: Prisma.RedeemPendingRecordWhereInput = {};
+    if (query.status) where.status = query.status;
+    if (query.storeId) where.storeId = BigInt(query.storeId);
+    if (query.pendingNo) where.pendingNo = { contains: query.pendingNo };
+    if (query.redeemToken) where.redeemToken = { contains: query.redeemToken };
+
+    const [items, total] = await Promise.all([
+      this.prisma.redeemPendingRecord.findMany({
+        where,
+        orderBy: { createdAt: 'desc' },
+        skip: (page - 1) * pageSize,
+        take: pageSize,
+        include: {
+          store: { select: { id: true, name: true, cityName: true } },
+          user: { select: { id: true, userNo: true, phone: true, nickname: true } },
+          photoResource: { select: { id: true, url: true } },
+          redeemRecord: { select: { id: true, redeemNo: true } },
+        },
+      }),
+      this.prisma.redeemPendingRecord.count({ where }),
+    ]);
+
+    return serializeBigInt({
+      items: items.map((row) => ({
+        ...row,
+        photoUrl: row.photoResource?.url ?? null,
+        photoResource: undefined,
+      })),
+      total,
+      page,
+      pageSize,
+    });
+  }
+
+  async getPendingRedeem(id: bigint) {
+    const row = await this.prisma.redeemPendingRecord.findUnique({
+      where: { id },
+      include: {
+        store: { select: { id: true, name: true, cityName: true, phone: true } },
+        user: { select: { id: true, userNo: true, phone: true, nickname: true } },
+        photoResource: { select: { id: true, url: true } },
+        redeemRecord: { select: { id: true, redeemNo: true, amount: true, settleAmount: true } },
+        storeAccount: { select: { id: true, name: true, phone: true } },
+      },
+    });
+    if (!row) throw new NotFoundException('待处理核销单不存在');
+    return serializeBigInt({
+      ...row,
+      photoUrl: row.photoResource?.url ?? null,
+    });
+  }
+
+  async completePendingRedeem(pendingId: bigint, hqAccountId: bigint) {
+    const pending = await this.prisma.redeemPendingRecord.findUnique({
+      where: { id: pendingId },
+    });
+    if (!pending) throw new NotFoundException('待处理核销单不存在');
+    if (pending.status === 'COMPLETED' && pending.redeemRecordId) {
+      const record = await this.prisma.redeemRecord.findUnique({
+        where: { id: pending.redeemRecordId },
+      });
+      return serializeBigInt({ pending, record });
+    }
+    if (pending.status !== 'PENDING') {
+      throw new BadRequestException('待处理单状态不可补核销');
+    }
+
+    const account = await this.prisma.storeAccount.findUniqueOrThrow({
+      where: { id: pending.storeAccountId },
+      include: { store: true },
+    });
+    if (account.store.status !== 'OPEN') {
+      throw new BadRequestException('门店未营业，无法补核销');
+    }
+
+    const allocationsRaw = pending.allocationsJson as Array<{ couponId: string; amount: number }>;
+    const normalizedAllocations = allocationsRaw.map((item) => ({
+      couponId: String(item.couponId),
+      amount: Number(item.amount),
+    }));
+    await this.validateAllocations(normalizedAllocations);
+
+    const amount = Number(pending.amount);
+    const record = await this.executeRedeem(
+      account,
+      pending.userId,
+      amount,
+      normalizedAllocations,
+      { channel: 'token', tokenSuffix: pending.redeemToken.slice(-8) },
+    );
+
+    const now = new Date();
+    const updated = await this.prisma.redeemPendingRecord.update({
+      where: { id: pending.id },
+      data: {
+        status: 'COMPLETED',
+        redeemRecordId: record.id,
+        processedAt: now,
+        processedByHqId: hqAccountId,
+      },
+      include: {
+        store: { select: { id: true, name: true } },
+        user: { select: { id: true, userNo: true, phone: true } },
+        redeemRecord: true,
+      },
+    });
+
+    await this.redis.setJson(
+      `redeem:result:${pending.redeemToken}`,
+      {
+        recordId: record.id.toString(),
+        redeemNo: record.redeemNo,
+        userId: pending.userId.toString(),
+        amount,
+        storeId: account.storeId.toString(),
+        storeName: account.store.name,
+        createdAt: record.createdAt.toISOString(),
+      } satisfies RedeemResultPayload,
+      REDEEM_RESULT_TTL_SECONDS,
+    );
+    await this.redis.del(`redeem:token:${pending.redeemToken}`);
+    await this.redis.del(`redeem:pending-snapshot:${pending.redeemToken}`);
+    await this.redis.del(this.netFailKey(pending.storeAccountId, pending.redeemToken));
+
+    this.analyticsService.trackStoreOneSafe(pending.storeAccountId, ClientApp.SHOP_H5, {
+      storeId: pending.storeId,
+      eventName: 'store_redeem_pending_complete',
+      refType: 'REDEEM_PENDING',
+      refId: pending.id,
+      extraJson: {
+        pendingNo: pending.pendingNo,
+        redeemToken: pending.redeemToken,
+        redeemNo: record.redeemNo,
+        hqAccountId: hqAccountId.toString(),
+      },
+    });
+
+    return serializeBigInt({ pending: updated, record });
+  }
+
+  async rejectPendingRedeem(pendingId: bigint, hqAccountId: bigint, reason: string) {
+    const pending = await this.prisma.redeemPendingRecord.findUnique({
+      where: { id: pendingId },
+    });
+    if (!pending) throw new NotFoundException('待处理核销单不存在');
+    if (pending.status !== 'PENDING') {
+      throw new BadRequestException('仅待处理状态可驳回');
+    }
+    const rejectReason = reason?.trim();
+    if (!rejectReason) throw new BadRequestException('请填写驳回原因');
+
+    const updated = await this.prisma.redeemPendingRecord.update({
+      where: { id: pendingId },
+      data: {
+        status: 'REJECTED',
+        rejectReason,
+        processedAt: new Date(),
+        processedByHqId: hqAccountId,
+      },
+    });
+
+    this.analyticsService.trackStoreOneSafe(pending.storeAccountId, ClientApp.SHOP_H5, {
+      storeId: pending.storeId,
+      eventName: 'store_redeem_pending_reject',
+      refType: 'REDEEM_PENDING',
+      refId: pending.id,
+      extraJson: {
+        pendingNo: pending.pendingNo,
+        redeemToken: pending.redeemToken,
+        reason: rejectReason,
+        hqAccountId: hqAccountId.toString(),
+      },
+    });
+
+    return serializeBigInt(updated);
+  }
+
   async listShopRecords(storeAccountId: bigint, page = 1, pageSize = 20) {
     const account = await this.prisma.storeAccount.findUniqueOrThrow({
       where: { id: storeAccountId },