diff --git a/apps/admin-web/src/components/AdminStorePackagesSection.tsx b/apps/admin-web/src/components/AdminStorePackagesSection.tsx
index dd1166a..0fb8465 100644
--- a/apps/admin-web/src/components/AdminStorePackagesSection.tsx
+++ b/apps/admin-web/src/components/AdminStorePackagesSection.tsx
@@ -1,14 +1,14 @@
 import { useEffect, useState } from 'react';
-import { Alert, Button, Form, Input, InputNumber, Space, Typography, message } from 'antd';
+import { Alert, Button, Form, Input, InputNumber, Modal, Space, Typography, message } from 'antd';
 import { DownOutlined, UpOutlined } from '@ant-design/icons';
 import type { StorePackageItemDto } from '@dukang/shared-types';
 import { STORE_PACKAGE_MAX_COUNT } from '@dukang/shared-types';
 import { request } from '../lib/api';
-
+import OssUpload from './OssUpload';
 type PackageRow = StorePackageItemDto;
 
 function emptyRow(index = 0): PackageRow {
-  return { name: '', price: '0', dishes: '', usableTime: '', otherNotes: '', sortOrder: index };
+  return { name: '', price: '0', dishes: '', usableTime: '', otherNotes: '', imageUrl: '', sortOrder: index };
 }
 
 export default function AdminStorePackagesSection({ storeId }: { storeId: string }) {
@@ -41,18 +41,33 @@ export default function AdminStorePackagesSection({ storeId }: { storeId: string
   }
 
   function removeAt(index: number) {
-    setItems((prev) => prev.filter((_, i) => i !== index).map((item, i) => ({ ...item, sortOrder: i })));
-    setCollapsed((prev) => {
-      const next: Record<number, boolean> = {};
-      Object.entries(prev).forEach(([k, v]) => {
-        const i = Number(k);
-        if (i < index) next[i] = v;
-        else if (i > index) next[i - 1] = v;
+    const run = () => {
+      setItems((prev) => {
+        const next = prev.filter((_, i) => i !== index).map((item, i) => ({ ...item, sortOrder: i }));
+        return next.length ? next : [];
       });
-      return next;
-    });
+      setCollapsed((prev) => {
+        const next: Record<number, boolean> = {};
+        Object.entries(prev).forEach(([k, v]) => {
+          const i = Number(k);
+          if (i < index) next[i] = v;
+          else if (i > index) next[i - 1] = v;
+        });
+        return next;
+      });
+    };
+    if (items.length === 1) {
+      Modal.confirm({
+        title: '清空门店套餐',
+        content: '删除最后一条套餐后，该门店将无展示套餐，确认继续？',
+        okText: '确认删除',
+        cancelText: '取消',
+        onOk: run,
+      });
+      return;
+    }
+    run();
   }
-
   function toggleCollapse(index: number) {
     setCollapsed((prev) => ({ ...prev, [index]: !prev[index] }));
   }
@@ -65,6 +80,7 @@ export default function AdminStorePackagesSection({ storeId }: { storeId: string
         dishes: item.dishes.trim(),
         usableTime: item.usableTime?.trim() || null,
         otherNotes: item.otherNotes?.trim() || null,
+        imageUrl: item.imageUrl?.trim() || null,
         sortOrder: index,
       }))
       .filter((item) => item.name || item.dishes || item.price);
@@ -106,8 +122,21 @@ export default function AdminStorePackagesSection({ storeId }: { storeId: string
     return <Typography.Text type="secondary">加载套餐中…</Typography.Text>;
   }
 
-  return (
-    <Form layout="vertical" requiredMark={false}>
+  if (!items.length) {
+    return (
+      <Form layout="vertical" requiredMark={false}>
+        <Alert type="info" showIcon style={{ marginBottom: 16 }} message="该门店暂无套餐，可添加或保存为空。" />
+        <Button onClick={addRow} style={{ marginBottom: 16 }}>
+          添加套餐
+        </Button>
+        <Button type="primary" loading={saving} onClick={() => void save()}>
+          保存套餐
+        </Button>
+      </Form>
+    );
+  }
+
+  return (    <Form layout="vertical" requiredMark={false}>
       <Alert
         type="info"
         showIcon
@@ -140,12 +169,11 @@ export default function AdminStorePackagesSection({ storeId }: { storeId: string
                   {displayName}
                 </Typography.Title>
               </Button>
-              {items.length > 1 ? (
+              {items.length > 0 ? (
                 <Button type="link" danger onClick={() => removeAt(index)}>
                   删除
                 </Button>
-              ) : null}
-            </Space>
+              ) : null}            </Space>
 
             {!isCollapsed ? (
               <>
@@ -186,8 +214,16 @@ export default function AdminStorePackagesSection({ storeId }: { storeId: string
                   />
                 </Form.Item>
 
-                <Form.Item label="其他说明" style={{ marginBottom: 0 }}>
-                  <Input
+                <Form.Item label="套餐图片" style={{ marginBottom: 12 }}>
+                  <OssUpload
+                    bizType="STORE_PACKAGE"
+                    mediaType="IMAGE"
+                    value={item.imageUrl || undefined}
+                    onChange={(url) => updateAt(index, { imageUrl: url })}
+                  />
+                </Form.Item>
+
+                <Form.Item label="其他说明" style={{ marginBottom: 0 }}>                  <Input
                     placeholder="不可叠加"
                     value={item.otherNotes || ''}
                     onChange={(e) => updateAt(index, { otherNotes: e.target.value })}
diff --git a/apps/admin-web/src/pages/DevPlanTasksPage.tsx b/apps/admin-web/src/pages/DevPlanTasksPage.tsx
index 618b472..73115f8 100644
--- a/apps/admin-web/src/pages/DevPlanTasksPage.tsx
+++ b/apps/admin-web/src/pages/DevPlanTasksPage.tsx
@@ -1,4 +1,4 @@
-import { useState } from 'react';
+import { useEffect, useState } from 'react';
 import {
   Button,
   Form,
@@ -19,6 +19,7 @@ import {
   type DevPlanTaskDto,
   type DevPlanTaskStatusDto,
   type DevPlanTaskTypeDto,
+  type DevPlanVersionDto,
 } from '@dukang/shared-types';
 import { request } from '../lib/api';
 import { fmtTime } from '../lib/constants';
@@ -46,11 +47,22 @@ export default function DevPlanTasksPage() {
   const [selectedRowKeys, setSelectedRowKeys] = useState<string[]>([]);
   const [modalOpen, setModalOpen] = useState(false);
   const [dispatchOpen, setDispatchOpen] = useState(false);
+  const [batchEditOpen, setBatchEditOpen] = useState(false);
+  const [batchSaving, setBatchSaving] = useState(false);
+  const [versions, setVersions] = useState<DevPlanVersionDto[]>([]);
   const [editing, setEditing] = useState<DevPlanTaskDto | null>(null);
   const [saving, setSaving] = useState(false);
   const [dispatching, setDispatching] = useState(false);
   const [form] = Form.useForm();
   const [dispatchForm] = Form.useForm<{ supplement?: string }>();
+  const [batchForm] = Form.useForm<{ status?: DevPlanTaskStatusDto; versionId?: string }>();
+
+  useEffect(() => {
+    if (!batchEditOpen) return;
+    request<{ items: DevPlanVersionDto[] }>('/admin/dev-plan/versions?pageSize=100')
+      .then((res) => setVersions(res.items ?? []))
+      .catch(() => setVersions([]));
+  }, [batchEditOpen]);
 
   const { data, loading, page, pageSize, setPage, setPageSize, reload } = useAdminList<DevPlanTaskDto>(
     '/admin/dev-plan/tasks',
@@ -119,6 +131,38 @@ export default function DevPlanTasksPage() {
     setDispatchOpen(true);
   }
 
+  function openBatchEdit() {
+    batchForm.setFieldsValue({ status: undefined, versionId: undefined });
+    setBatchEditOpen(true);
+  }
+
+  async function submitBatchEdit() {
+    const values = await batchForm.validateFields();
+    if (!values.status && !values.versionId) {
+      message.warning('请至少选择状态或关联版本');
+      return;
+    }
+    setBatchSaving(true);
+    try {
+      await request('/admin/dev-plan/tasks/batch-update', {
+        method: 'POST',
+        body: JSON.stringify({
+          taskIds: selectedRowKeys,
+          status: values.status || undefined,
+          versionId: values.versionId || undefined,
+        }),
+      });
+      message.success('批量更新成功');
+      setBatchEditOpen(false);
+      setSelectedRowKeys([]);
+      reload();
+    } catch (e) {
+      message.error(e instanceof Error ? e.message : '批量更新失败');
+    } finally {
+      setBatchSaving(false);
+    }
+  }
+
   async function submitDispatch() {
     const values = await dispatchForm.validateFields();
     setDispatching(true);
@@ -186,6 +230,9 @@ export default function DevPlanTasksPage() {
           开发计划 · 任务列表
         </Typography.Title>
         <Space>
+          <Button disabled={!selectedRowKeys.length} onClick={openBatchEdit}>
+            批量编辑
+          </Button>
           <Button disabled={!selectedRowKeys.length} onClick={openDispatch}>
             评审
           </Button>
@@ -280,6 +327,29 @@ export default function DevPlanTasksPage() {
           </Form.Item>
         </Form>
       </Modal>
+
+      <Modal
+        title="批量编辑任务"
+        open={batchEditOpen}
+        onCancel={() => setBatchEditOpen(false)}
+        onOk={() => void submitBatchEdit()}
+        confirmLoading={batchSaving}
+        destroyOnClose
+      >
+        <Typography.Paragraph type="secondary">已选 {selectedRowKeys.length} 条任务</Typography.Paragraph>
+        <Form form={batchForm} layout="vertical">
+          <Form.Item name="status" label="状态（不修改请留空）">
+            <Select allowClear placeholder="不修改" options={STATUS_OPTIONS} />
+          </Form.Item>
+          <Form.Item name="versionId" label="关联版本（追加关联，不修改请留空）">
+            <Select
+              allowClear
+              placeholder="不修改"
+              options={versions.map((v) => ({ value: v.id, label: v.versionNo }))}
+            />
+          </Form.Item>
+        </Form>
+      </Modal>
     </div>
   );
 }
diff --git a/apps/admin-web/src/pages/ProductsPage.tsx b/apps/admin-web/src/pages/ProductsPage.tsx
index b207e02..abe64ff 100644
--- a/apps/admin-web/src/pages/ProductsPage.tsx
+++ b/apps/admin-web/src/pages/ProductsPage.tsx
@@ -168,10 +168,10 @@ function ProductDetailFields({ form, aromaType }: { form: FormInstance; aromaTyp
     <>
       <ProductDetailTemplatePicker form={form} aromaType={aromaType} />
       <Divider />
-      <Typography.Text type="secondary">详情页轮播（CAROUSEL）</Typography.Text>
+      <Typography.Text type="secondary">详情页轮播（CAROUSEL，单张最大 10MB）</Typography.Text>
       <ImageUrlList name="carouselUrls" label="轮播图" bizType="CAROUSEL" />
       <Divider />
-      <Typography.Text type="secondary">详情长图（DETAIL，可逐张修改）</Typography.Text>
+      <Typography.Text type="secondary">详情长图（DETAIL，可逐张修改，单张最大 10MB）</Typography.Text>
       <DetailImageUrlList label="详情图" bizType="DETAIL" />
       <Divider />
       <Form.Item name="storyTitle" label="故事标题">
diff --git a/apps/admin-web/src/pages/SupportTicketsPage.tsx b/apps/admin-web/src/pages/SupportTicketsPage.tsx
index 1e6a141..0be5414 100644
--- a/apps/admin-web/src/pages/SupportTicketsPage.tsx
+++ b/apps/admin-web/src/pages/SupportTicketsPage.tsx
@@ -2,8 +2,10 @@ import { useEffect, useState } from 'react';
 import {
   Button,
   Card,
+  Checkbox,
   Drawer,
   Form,
+  Image,
   Input,
   Modal,
   Radio,
@@ -40,6 +42,10 @@ import {
 import { request, type HqProfile } from '../lib/api';
 import { fmtTime } from '../lib/constants';
 import { useAdminList } from '../lib/useAdminList';
+import OssUpload from '../components/OssUpload';
+
+const DISPATCH_WECOM_STORAGE_KEY = 'support_ticket_dispatch_wecom';
+const DEFAULT_DISPATCH_SUPPLEMENT = '请按以下任务进入开发流程';
 
 const STATUS_COLOR: Record<SupportTicketStatusDto, string> = {
   PENDING_REVIEW: 'orange',
@@ -88,12 +94,26 @@ export default function SupportTicketsPage() {
   const [batchPreviewOpen, setBatchPreviewOpen] = useState(false);
   const [batchPreview, setBatchPreview] = useState<BatchReviewPreviewItem[]>([]);
   const [batchConfirming, setBatchConfirming] = useState(false);
+  const [batchStatusOpen, setBatchStatusOpen] = useState(false);
+  const [batchStatusSaving, setBatchStatusSaving] = useState(false);
+  const [editOpen, setEditOpen] = useState(false);
+  const [editSaving, setEditSaving] = useState(false);
   const [reviewDecision, setReviewDecision] = useState<'APPROVE' | 'REJECT'>('APPROVE');
 
   const [createForm] = Form.useForm();
+  const [editForm] = Form.useForm();
   const [reviewForm] = Form.useForm<{ decision: 'APPROVE' | 'REJECT'; rejectReason?: string; note?: string }>();
-  const [tasksForm] = Form.useForm<{ tasks: Array<{ content: string; type: DevPlanTaskTypeDto }> }>();
+  const [tasksForm] = Form.useForm<{
+    tasks: Array<{ content: string; type: DevPlanTaskTypeDto }>;
+    dispatchToWecom?: boolean;
+    dispatchSupplement?: string;
+  }>();
   const [batchForm] = Form.useForm<{ items: BatchReviewPreviewItem[] }>();
+  const [batchStatusForm] = Form.useForm<{
+    status: SupportTicketStatusDto;
+    rejectReason?: string;
+    note?: string;
+  }>();
 
   const isSuperAdmin = profile?.adminRole === 'SUPER_ADMIN';
 
@@ -117,6 +137,7 @@ export default function SupportTicketsPage() {
           title: values.title.trim(),
           content: values.content?.trim() || undefined,
           remark: values.remark?.trim() || undefined,
+          attachmentUrls: (values.attachmentUrls ?? []).map((u: string) => u?.trim()).filter(Boolean),
         }),
       });
       message.success('技术支持工单已创建，等待最高管理员评审');
@@ -166,13 +187,80 @@ export default function SupportTicketsPage() {
     const summary = [detail!.title, detail!.content].filter(Boolean).join('\n').slice(0, 500);
     tasksForm.setFieldsValue({
       tasks: [{ content: summary || detail!.title, type: mapSupportTicketTypeToDevPlanTask(detail!.ticketType) }],
+      dispatchToWecom: localStorage.getItem(DISPATCH_WECOM_STORAGE_KEY) !== 'false',
+      dispatchSupplement: DEFAULT_DISPATCH_SUPPLEMENT,
     });
     setCreateTasksOpen(true);
   }
 
+  function openEdit() {
+    if (!detail) return;
+    editForm.setFieldsValue({
+      ticketType: detail.ticketType,
+      title: detail.title,
+      content: detail.content || '',
+      remark: detail.remark || '',
+      attachmentUrls: detail.attachmentUrls?.length ? detail.attachmentUrls : [''],
+    });
+    setEditOpen(true);
+  }
+
+  async function submitEdit() {
+    const values = await editForm.validateFields();
+    setEditSaving(true);
+    try {
+      await request(`/admin/support-tickets/${detail!.id}`, {
+        method: 'PATCH',
+        body: JSON.stringify({
+          ticketType: values.ticketType,
+          title: values.title.trim(),
+          content: values.content?.trim() || undefined,
+          remark: values.remark?.trim() || undefined,
+          attachmentUrls: (values.attachmentUrls ?? []).map((u: string) => u?.trim()).filter(Boolean),
+        }),
+      });
+      message.success('已保存');
+      setEditOpen(false);
+      await openDetail(String(detail!.id));
+      reload();
+    } catch (e) {
+      message.error(e instanceof Error ? e.message : '保存失败');
+    } finally {
+      setEditSaving(false);
+    }
+  }
+
+  async function submitBatchStatus() {
+    const values = await batchStatusForm.validateFields();
+    setBatchStatusSaving(true);
+    try {
+      const res = await request<{ successCount: number; failCount: number }>(
+        '/admin/support-tickets/batch-update-status',
+        {
+          method: 'POST',
+          body: JSON.stringify({
+            ticketIds: selectedRowKeys,
+            status: values.status,
+            rejectReason: values.rejectReason?.trim() || undefined,
+            note: values.note?.trim() || undefined,
+          }),
+        },
+      );
+      message.success(`成功 ${res.successCount} 条，失败 ${res.failCount} 条`);
+      setBatchStatusOpen(false);
+      setSelectedRowKeys([]);
+      reload();
+    } catch (e) {
+      message.error(e instanceof Error ? e.message : '批量更新失败');
+    } finally {
+      setBatchStatusSaving(false);
+    }
+  }
+
   async function submitCreateTasks() {
     const values = await tasksForm.validateFields();
     const note = reviewForm.getFieldValue('note') as string | undefined;
+    localStorage.setItem(DISPATCH_WECOM_STORAGE_KEY, values.dispatchToWecom ? 'true' : 'false');
     setActing(true);
     try {
       await request(`/admin/support-tickets/${detail!.id}/review`, {
@@ -181,9 +269,11 @@ export default function SupportTicketsPage() {
           decision: 'APPROVE',
           note: note?.trim() || undefined,
           tasks: values.tasks.map((t) => ({ content: t.content.trim(), type: t.type })),
+          dispatchToWecom: !!values.dispatchToWecom,
+          dispatchSupplement: values.dispatchSupplement?.trim() || undefined,
         }),
       });
-      message.success('审批通过，已创建开发任务');
+      message.success(values.dispatchToWecom ? '审批通过，已创建任务并派发企微' : '审批通过，已创建开发任务');
       setCreateTasksOpen(false);
       setDrawerOpen(false);
       reload();
@@ -309,9 +399,12 @@ export default function SupportTicketsPage() {
     if (!detail) return null;
     if (detail.status === 'PENDING_REVIEW' && isSuperAdmin) {
       return (
-        <Button type="primary" loading={acting} onClick={openReview}>
-          审批
-        </Button>
+        <Space>
+          <Button onClick={openEdit}>编辑</Button>
+          <Button type="primary" loading={acting} onClick={openReview}>
+            审批
+          </Button>
+        </Space>
       );
     }
     if (detail.status === 'DEVELOPING') {
@@ -346,9 +439,20 @@ export default function SupportTicketsPage() {
         </Typography.Title>
         <Space>
           {isSuperAdmin ? (
-            <Button disabled={!selectedRowKeys.length} loading={acting} onClick={() => void startBatchPreview()}>
-              批量审核
-            </Button>
+            <>
+              <Button disabled={!selectedRowKeys.length} loading={acting} onClick={() => void startBatchPreview()}>
+                批量审核
+              </Button>
+              <Button
+                disabled={!selectedRowKeys.length}
+                onClick={() => {
+                  batchStatusForm.setFieldsValue({ status: 'TESTING', rejectReason: '', note: '' });
+                  setBatchStatusOpen(true);
+                }}
+              >
+                批量改状态
+              </Button>
+            </>
           ) : null}
           <Button type="primary" onClick={() => setCreateOpen(true)}>
             创建工单
@@ -612,6 +716,18 @@ export default function SupportTicketsPage() {
                   </div>
                 </div>
               )}
+              {detail.attachmentUrls?.length ? (
+                <div style={{ marginTop: 16 }}>
+                  <Typography.Text type="secondary" style={{ fontSize: 13 }}>
+                    附件
+                  </Typography.Text>
+                  <Space wrap style={{ marginTop: 8 }}>
+                    {detail.attachmentUrls.map((url) => (
+                      <Image key={url} src={url} width={80} height={80} style={{ objectFit: 'cover', borderRadius: 4 }} />
+                    ))}
+                  </Space>
+                </div>
+              ) : null}
             </Card>
 
             {/* 关联开发任务 */}
@@ -661,7 +777,7 @@ export default function SupportTicketsPage() {
       </Drawer>
 
       <Modal title="创建技术支持工单" open={createOpen} onCancel={() => setCreateOpen(false)} onOk={() => void submitCreate()} confirmLoading={creating} destroyOnClose okText="提交">
-        <Form form={createForm} layout="vertical" initialValues={{ ticketType: 'BUG' }}>
+        <Form form={createForm} layout="vertical" initialValues={{ ticketType: 'BUG', attachmentUrls: [''] }}>
           <Form.Item name="ticketType" label="类型" rules={[{ required: true }]}>
             <Select options={TYPE_OPTIONS} />
           </Form.Item>
@@ -674,6 +790,27 @@ export default function SupportTicketsPage() {
           <Form.Item name="remark" label="备注">
             <Input.TextArea rows={2} maxLength={512} showCount />
           </Form.Item>
+          <Form.Item label="附件图片">
+            <Form.List name="attachmentUrls">
+              {(fields, { add, remove }) => (
+                <>
+                  {fields.map((field) => (
+                    <Space key={field.key} align="start" style={{ display: 'flex', marginBottom: 8 }}>
+                      <Form.Item {...field} style={{ flex: 1, marginBottom: 0 }}>
+                        <OssUpload bizType="SUPPORT_TICKET_ATTACHMENT" mediaType="IMAGE" />
+                      </Form.Item>
+                      {fields.length > 1 ? (
+                        <MinusCircleOutlined onClick={() => remove(field.name)} style={{ marginTop: 8 }} />
+                      ) : null}
+                    </Space>
+                  ))}
+                  <Button type="dashed" onClick={() => add('')} block icon={<PlusOutlined />}>
+                    添加附件
+                  </Button>
+                </>
+              )}
+            </Form.List>
+          </Form.Item>
         </Form>
       </Modal>
 
@@ -725,6 +862,86 @@ export default function SupportTicketsPage() {
               </>
             )}
           </Form.List>
+          <Form.Item name="dispatchToWecom" valuePropName="checked" style={{ marginTop: 16 }}>
+            <Checkbox>审批通过后发送到企微开发助手</Checkbox>
+          </Form.Item>
+          <Form.Item name="dispatchSupplement" label="派发补充说明">
+            <Input.TextArea rows={2} placeholder={DEFAULT_DISPATCH_SUPPLEMENT} />
+          </Form.Item>
+        </Form>
+      </Modal>
+
+      <Modal
+        title="编辑工单"
+        open={editOpen}
+        onCancel={() => setEditOpen(false)}
+        onOk={() => void submitEdit()}
+        confirmLoading={editSaving}
+        destroyOnClose
+        width={640}
+      >
+        <Form form={editForm} layout="vertical">
+          <Form.Item name="ticketType" label="类型" rules={[{ required: true }]}>
+            <Select options={TYPE_OPTIONS} />
+          </Form.Item>
+          <Form.Item name="title" label="标题" rules={[{ required: true }]}>
+            <Input maxLength={128} showCount />
+          </Form.Item>
+          <Form.Item name="content" label="详细说明">
+            <Input.TextArea rows={5} maxLength={4000} showCount />
+          </Form.Item>
+          <Form.Item name="remark" label="备注">
+            <Input.TextArea rows={2} maxLength={512} showCount />
+          </Form.Item>
+          <Form.Item label="附件图片">
+            <Form.List name="attachmentUrls">
+              {(fields, { add, remove }) => (
+                <>
+                  {fields.map((field) => (
+                    <Space key={field.key} align="start" style={{ display: 'flex', marginBottom: 8 }}>
+                      <Form.Item {...field} style={{ flex: 1, marginBottom: 0 }}>
+                        <OssUpload bizType="SUPPORT_TICKET_ATTACHMENT" mediaType="IMAGE" />
+                      </Form.Item>
+                      {fields.length > 1 ? (
+                        <MinusCircleOutlined onClick={() => remove(field.name)} style={{ marginTop: 8 }} />
+                      ) : null}
+                    </Space>
+                  ))}
+                  <Button type="dashed" onClick={() => add('')} block icon={<PlusOutlined />}>
+                    添加附件
+                  </Button>
+                </>
+              )}
+            </Form.List>
+          </Form.Item>
+        </Form>
+      </Modal>
+
+      <Modal
+        title="批量改状态"
+        open={batchStatusOpen}
+        onCancel={() => setBatchStatusOpen(false)}
+        onOk={() => void submitBatchStatus()}
+        confirmLoading={batchStatusSaving}
+        destroyOnClose
+      >
+        <Typography.Paragraph type="secondary">已选 {selectedRowKeys.length} 条工单</Typography.Paragraph>
+        <Form form={batchStatusForm} layout="vertical">
+          <Form.Item name="status" label="目标状态" rules={[{ required: true }]}>
+            <Select options={STATUS_OPTIONS.filter((o) => o.value !== 'PENDING_REVIEW')} />
+          </Form.Item>
+          <Form.Item noStyle shouldUpdate={(prev, cur) => prev.status !== cur.status}>
+            {({ getFieldValue }) =>
+              getFieldValue('status') === 'REJECTED' ? (
+                <Form.Item name="rejectReason" label="驳回理由" rules={[{ required: true }]}>
+                  <Input.TextArea rows={2} maxLength={512} showCount />
+                </Form.Item>
+              ) : null
+            }
+          </Form.Item>
+          <Form.Item name="note" label="备注">
+            <Input.TextArea rows={2} maxLength={512} showCount />
+          </Form.Item>
         </Form>
       </Modal>
 
diff --git a/apps/h5-partner/src/components/StorePackagesForm.tsx b/apps/h5-partner/src/components/StorePackagesForm.tsx
index 6e505c5..011e99c 100644
--- a/apps/h5-partner/src/components/StorePackagesForm.tsx
+++ b/apps/h5-partner/src/components/StorePackagesForm.tsx
@@ -2,6 +2,7 @@ import { useState } from 'react';
 import type { PackageFormItem } from '../lib/storePackages';
 import { STORE_PACKAGE_MAX_COUNT } from '@dukang/shared-types';
 import { emptyPackage } from '../lib/storePackages';
+import OssUploadField from './OssUploadField';
 
 type Props = {
   items: PackageFormItem[];
@@ -129,6 +130,16 @@ export default function StorePackagesForm({ items, onChange, disabled, embedded
                   </div>
                 </div>
 
+                <div className="partner-field">
+                  <label>套餐图片</label>
+                  <OssUploadField
+                    bizType="STORE_PACKAGE"
+                    value={item.imageUrl || ''}
+                    disabled={disabled}
+                    onChange={(url) => updateAt(index, { imageUrl: url })}
+                  />
+                </div>
+
                 <div className="partner-field">
                   <label>其他说明</label>
                   <div className="partner-field-input">
diff --git a/apps/h5-partner/src/lib/storePackages.ts b/apps/h5-partner/src/lib/storePackages.ts
index 98d09d4..bd9e7d6 100644
--- a/apps/h5-partner/src/lib/storePackages.ts
+++ b/apps/h5-partner/src/lib/storePackages.ts
@@ -10,6 +10,7 @@ export function emptyPackage(index = 0): PackageFormItem {
     dishes: '',
     usableTime: '',
     otherNotes: '',
+    imageUrl: '',
     sortOrder: index,
   };
 }
@@ -22,9 +23,13 @@ export function normalizePackageFormItems(raw: PackageFormItem[]): PackageFormIt
       dishes: item.dishes.trim(),
       usableTime: item.usableTime?.trim() || '',
       otherNotes: item.otherNotes?.trim() || '',
+      imageUrl: item.imageUrl?.trim() || '',
       sortOrder: index,
     }))
-    .filter((item) => item.name || item.price || item.dishes || item.usableTime || item.otherNotes);
+    .filter(
+      (item) =>
+        item.name || item.price || item.dishes || item.usableTime || item.otherNotes || item.imageUrl,
+    );
 }
 
 export function validatePackageFormItems(items: PackageFormItem[]): string | null {
diff --git a/apps/h5-shop/src/components/ShopPackagesForm.tsx b/apps/h5-shop/src/components/ShopPackagesForm.tsx
index 142f527..812c7b6 100644
--- a/apps/h5-shop/src/components/ShopPackagesForm.tsx
+++ b/apps/h5-shop/src/components/ShopPackagesForm.tsx
@@ -1,6 +1,7 @@
-import { useState } from 'react';
+import { useRef, useState } from 'react';
 import { STORE_PACKAGE_MAX_COUNT } from '@dukang/shared-types';
 import { emptyPackage, type PackageFormItem } from '../lib/storePackages';
+import { uploadFileToOss } from '../lib/upload';
 
 type Props = {
   items: PackageFormItem[];
@@ -10,6 +11,19 @@ type Props = {
 
 export default function ShopPackagesForm({ items, onChange, disabled }: Props) {
   const [collapsed, setCollapsed] = useState<Record<number, boolean>>({});
+  const [uploadingIndex, setUploadingIndex] = useState<number | null>(null);
+  const fileRefs = useRef<Record<number, HTMLInputElement | null>>({});
+
+  async function pickPackageImage(index: number, file?: File | null) {
+    if (!file || disabled) return;
+    setUploadingIndex(index);
+    try {
+      const result = await uploadFileToOss(file, 'STORE_PACKAGE');
+      updateAt(index, { imageUrl: result.url });
+    } finally {
+      setUploadingIndex(null);
+    }
+  }
 
   function updateAt(index: number, patch: Partial<PackageFormItem>) {
     onChange(items.map((item, i) => (i === index ? { ...item, ...patch } : item)));
@@ -116,6 +130,36 @@ export default function ShopPackagesForm({ items, onChange, disabled }: Props) {
                   />
                 </label>
 
+                <label className="shop-packages-field">
+                  <span className="shop-packages-label">套餐图片</span>
+                  {item.imageUrl ? (
+                    <img
+                      src={item.imageUrl}
+                      alt=""
+                      style={{ width: '100%', maxHeight: 160, objectFit: 'cover', borderRadius: 8, marginBottom: 8 }}
+                    />
+                  ) : null}
+                  <input
+                    ref={(el) => {
+                      fileRefs.current[index] = el;
+                    }}
+                    type="file"
+                    accept="image/*"
+                    hidden
+                    disabled={disabled}
+                    onChange={(e) => void pickPackageImage(index, e.target.files?.[0])}
+                  />
+                  <button
+                    type="button"
+                    className="shop-packages-add"
+                    style={{ marginTop: 0 }}
+                    disabled={disabled || uploadingIndex === index}
+                    onClick={() => fileRefs.current[index]?.click()}
+                  >
+                    {uploadingIndex === index ? '上传中…' : item.imageUrl ? '更换图片' : '上传图片'}
+                  </button>
+                </label>
+
                 <label className="shop-packages-field">
                   <span className="shop-packages-label">其他说明</span>
                   <input
diff --git a/apps/h5-shop/src/lib/storePackages.ts b/apps/h5-shop/src/lib/storePackages.ts
index 2667feb..201c0c3 100644
--- a/apps/h5-shop/src/lib/storePackages.ts
+++ b/apps/h5-shop/src/lib/storePackages.ts
@@ -10,6 +10,7 @@ export function emptyPackage(index = 0): PackageFormItem {
     dishes: '',
     usableTime: '',
     otherNotes: '',
+    imageUrl: '',
     sortOrder: index,
   };
 }
@@ -22,9 +23,13 @@ export function normalizePackageFormItems(raw: PackageFormItem[]): PackageFormIt
       dishes: item.dishes.trim(),
       usableTime: item.usableTime?.trim() || '',
       otherNotes: item.otherNotes?.trim() || '',
+      imageUrl: item.imageUrl?.trim() || '',
       sortOrder: index,
     }))
-    .filter((item) => item.name || item.price || item.dishes || item.usableTime || item.otherNotes);
+    .filter(
+      (item) =>
+        item.name || item.price || item.dishes || item.usableTime || item.otherNotes || item.imageUrl,
+    );
 }
 
 export function validatePackageFormItems(items: PackageFormItem[]): string | null {
diff --git a/apps/h5-shop/src/pages/WithdrawPage.tsx b/apps/h5-shop/src/pages/WithdrawPage.tsx
index 29b7a7a..3732626 100644
--- a/apps/h5-shop/src/pages/WithdrawPage.tsx
+++ b/apps/h5-shop/src/pages/WithdrawPage.tsx
@@ -80,7 +80,6 @@ export default function WithdrawPage() {
   const canApply =
     !!summary?.isPrimary &&
     summary.availableAmount > 0 &&
-    !summary.hasPendingRequest &&
     summary.hasBankAccount &&
     !submitting;
 
@@ -126,7 +125,6 @@ export default function WithdrawPage() {
               info
             </span>
             单日上限 ¥{formatMoney(summary?.dailyLimit ?? 5000)}
-            {summary?.hasPendingRequest ? ' · 已有待审核申请' : ''}
             {!summary?.hasBankAccount ? ' · 请先完善收款账户' : ''}
           </p>
         </section>
diff --git a/apps/mini-user/src/components/ProductCarousel.tsx b/apps/mini-user/src/components/ProductCarousel.tsx
index 16ea93f..2ffa2d8 100644
--- a/apps/mini-user/src/components/ProductCarousel.tsx
+++ b/apps/mini-user/src/components/ProductCarousel.tsx
@@ -1,19 +1,33 @@
 import { useState } from 'react';
 import { View, Image, Swiper, SwiperItem } from '@tarojs/components';
+import Taro from '@tarojs/taro';
 
 type ProductCarouselProps = {
   images: string[];
   alt: string;
   variant?: 'home' | 'detail' | 'store';
+  previewable?: boolean;
 };
 
 /** 商品/门店轮播（对齐 h5 ProductCarousel 三变体） */
-export default function ProductCarousel({ images, alt, variant = 'detail' }: ProductCarouselProps) {
+export default function ProductCarousel({
+  images,
+  alt,
+  variant = 'detail',
+  previewable = false,
+}: ProductCarouselProps) {
   const slides = images.length > 0 ? images : [''];
   const [activeIndex, setActiveIndex] = useState(0);
   const prefix =
     variant === 'store' ? 'store-detail-carousel' : variant === 'home' ? 'home-carousel' : 'detail-carousel';
 
+  function previewAt(index: number) {
+    const urls = slides.filter(Boolean);
+    if (!urls.length) return;
+    const current = slides[index] || urls[0];
+    Taro.previewImage({ current, urls }).catch(() => undefined);
+  }
+
   return (
     <View className={`${prefix}-wrap`}>
       <Swiper
@@ -24,7 +38,13 @@ export default function ProductCarousel({ images, alt, variant = 'detail' }: Pro
         {slides.map((src, index) => (
           <SwiperItem key={`${src}-${index}`} className={`${prefix}-item`}>
             {src ? (
-              <Image className={`${prefix}-image`} src={src} mode="aspectFill" alt={alt} />
+              <Image
+                className={`${prefix}-image`}
+                src={src}
+                mode="aspectFill"
+                alt={alt}
+                onClick={previewable ? () => previewAt(index) : undefined}
+              />
             ) : (
               <View className={`${prefix}-placeholder`} />
             )}
diff --git a/apps/mini-user/src/pages/store-detail/index.tsx b/apps/mini-user/src/pages/store-detail/index.tsx
index ed7cf0e..276a6aa 100644
--- a/apps/mini-user/src/pages/store-detail/index.tsx
+++ b/apps/mini-user/src/pages/store-detail/index.tsx
@@ -34,6 +34,7 @@ type StorePackage = {
   dishes: string;
   usableTime?: string | null;
   otherNotes?: string | null;
+  imageUrl?: string | null;
   sortOrder?: number;
 };
 
@@ -315,11 +316,7 @@ export default function StoreDetailPage() {
   }
 
   const envPhotos = envPhotoUrls(store);
-  const images = uniqueUrls([
-    store.coverUrl,
-    ...(store.carouselUrls || []),
-    ...envPhotos,
-  ]);
+  const heroImages = uniqueUrls([store.coverUrl, ...(store.carouselUrls || [])]);
 
   const intro = store.intro?.trim() || '';
   const benefitRuleRaw = store.benefitUsageRule?.trim() || '';
@@ -346,7 +343,7 @@ export default function StoreDetailPage() {
       />
 
       <View className="store-detail-hero full-bleed">
-        <ProductCarousel images={images} alt={store.name} variant="store" />
+        <ProductCarousel images={heroImages} alt={store.name} variant="store" previewable />
       </View>
 
       <View className="store-detail-info-card">
@@ -404,6 +401,9 @@ export default function StoreDetailPage() {
           <Text className="store-detail-section-title">门店套餐</Text>
           {store.packages.map((pkg, index) => (
             <View key={`${pkg.name}-${index}`} className="store-detail-package-card">
+              {pkg.imageUrl ? (
+                <Image className="store-detail-package-img" src={pkg.imageUrl} mode="aspectFill" />
+              ) : null}
               <Text className="store-detail-package-name">{pkg.name}</Text>
               <Text className="store-detail-package-body">
                 {formatRedeemAmountYuan(pkg.price)} 元 · {pkg.dishes}
@@ -443,7 +443,7 @@ export default function StoreDetailPage() {
                 className="store-detail-env-item"
                 onClick={() => previewEnv(index)}
               >
-                <Image className="store-detail-env-img" src={url} mode="aspectFill" />
+                <Image className="store-detail-env-img" src={url} mode="widthFix" />
               </View>
             ))}
           </View>
diff --git a/apps/mini-user/src/styles/store-detail.css b/apps/mini-user/src/styles/store-detail.css
index aeffd33..0946fd2 100644
--- a/apps/mini-user/src/styles/store-detail.css
+++ b/apps/mini-user/src/styles/store-detail.css
@@ -176,17 +176,18 @@
 
 .store-detail-env-grid {
   display: grid;
-  grid-template-columns: repeat(3, 1fr);
-  gap: 8px;
+  grid-template-columns: repeat(2, minmax(0, 1fr));
+  gap: 12px;
 }
 
 .store-detail-env-item {
   position: relative;
   width: 100%;
-  aspect-ratio: 1;
+  aspect-ratio: 4 / 3;
   border-radius: var(--radius-md, 8px);
   overflow: hidden;
   background: var(--color-surface-container);
+  box-shadow: 0 1px 4px rgba(0, 0, 0, 0.06);
 }
 
 .store-detail-env-img {
@@ -240,6 +241,14 @@
   border-bottom: 1px solid rgba(0, 0, 0, 0.06);
 }
 
+.store-detail-package-img {
+  width: 100%;
+  height: 160px;
+  border-radius: var(--radius-md, 8px);
+  margin-bottom: 8px;
+  display: block;
+}
+
 .store-detail-package-card:last-of-type {
   border-bottom: none;
 }
diff --git a/packages/domain/src/index.test.ts b/packages/domain/src/index.test.ts
index b130e8f..92e709a 100644
--- a/packages/domain/src/index.test.ts
+++ b/packages/domain/src/index.test.ts
@@ -251,7 +251,6 @@ describe('validateStoreWithdraw', () => {
     requestAmount: 200,
     todayApplied: 0,
     dailyLimit: 5000,
-    hasPendingRequest: false,
     hasBankAccount: true,
   };
 
@@ -261,8 +260,7 @@ describe('validateStoreWithdraw', () => {
     ).toBe(false);
   });
 
-  it('rejects pending request / missing bank / over available', () => {
-    expect(validateStoreWithdraw({ ...base, hasPendingRequest: true }).ok).toBe(false);
+  it('rejects missing bank / over available', () => {
     expect(validateStoreWithdraw({ ...base, hasBankAccount: false }).ok).toBe(false);
     expect(validateStoreWithdraw({ ...base, requestAmount: 1001 }).ok).toBe(false);
   });
diff --git a/packages/domain/src/index.ts b/packages/domain/src/index.ts
index ed8ce95..7422ac3 100644
--- a/packages/domain/src/index.ts
+++ b/packages/domain/src/index.ts
@@ -105,20 +105,16 @@ export type ValidateStoreWithdrawInput = {
   requestAmount: number;
   todayApplied: number;
   dailyLimit: number;
-  hasPendingRequest: boolean;
   hasBankAccount: boolean;
 };
 
-/** 门店未出账提现护栏（FIN-002 单日上限 + 幂等/账户） */
+/** 门店未出账提现护栏（FIN-002 单日上限 + 账户） */
 export function validateStoreWithdraw(
   input: ValidateStoreWithdrawInput,
 ): { ok: boolean; message?: string } {
   if (!input.hasBankAccount) {
     return { ok: false, message: '请先完善入驻收款账户后再提现' };
   }
-  if (input.hasPendingRequest) {
-    return { ok: false, message: '已有待审核提现申请，请等待处理完成' };
-  }
   if (!(input.requestAmount > 0)) {
     return { ok: false, message: '提现金额必须大于 0' };
   }
@@ -354,3 +350,4 @@ export function orderTabToStatuses(tab: string): string[] | undefined {
 
 export * from './city-partner';
 export * from './dev-plan';
+export * from './support-ticket';
diff --git a/packages/domain/src/support-ticket.test.ts b/packages/domain/src/support-ticket.test.ts
new file mode 100644
index 0000000..a6f31e4
--- /dev/null
+++ b/packages/domain/src/support-ticket.test.ts
@@ -0,0 +1,48 @@
+import { describe, expect, it } from 'vitest';
+import { validateSupportTicketStatusTransition } from './support-ticket';
+
+describe('validateSupportTicketStatusTransition', () => {
+  it('allows DEVELOPING -> TESTING', () => {
+    expect(
+      validateSupportTicketStatusTransition('DEVELOPING', 'TESTING', {
+        linkedTaskCount: 1,
+        isSuperAdmin: true,
+      }).ok,
+    ).toBe(true);
+  });
+
+  it('blocks PENDING_REVIEW -> DEVELOPING without tasks', () => {
+    expect(
+      validateSupportTicketStatusTransition('PENDING_REVIEW', 'DEVELOPING', {
+        linkedTaskCount: 0,
+        isSuperAdmin: true,
+      }).ok,
+    ).toBe(false);
+  });
+
+  it('blocks rollback PASSED -> DEVELOPING', () => {
+    expect(
+      validateSupportTicketStatusTransition('PASSED', 'DEVELOPING', {
+        linkedTaskCount: 1,
+        isSuperAdmin: true,
+      }).ok,
+    ).toBe(false);
+  });
+
+  it('requires super admin and reason for REJECTED', () => {
+    expect(
+      validateSupportTicketStatusTransition('DEVELOPING', 'REJECTED', {
+        linkedTaskCount: 1,
+        isSuperAdmin: false,
+        rejectReason: 'x',
+      }).ok,
+    ).toBe(false);
+    expect(
+      validateSupportTicketStatusTransition('DEVELOPING', 'REJECTED', {
+        linkedTaskCount: 1,
+        isSuperAdmin: true,
+        rejectReason: '',
+      }).ok,
+    ).toBe(false);
+  });
+});
diff --git a/packages/domain/src/support-ticket.ts b/packages/domain/src/support-ticket.ts
new file mode 100644
index 0000000..5c0ad2a
--- /dev/null
+++ b/packages/domain/src/support-ticket.ts
@@ -0,0 +1,45 @@
+export type SupportTicketStatus =
+  | 'PENDING_REVIEW'
+  | 'REJECTED'
+  | 'DEVELOPING'
+  | 'TESTING'
+  | 'PASSED';
+
+export type SupportTicketStatusTransitionContext = {
+  linkedTaskCount: number;
+  isSuperAdmin: boolean;
+  rejectReason?: string;
+};
+
+const FORWARD_TRANSITIONS: Record<SupportTicketStatus, SupportTicketStatus[]> = {
+  PENDING_REVIEW: ['DEVELOPING', 'REJECTED'],
+  DEVELOPING: ['TESTING', 'REJECTED'],
+  TESTING: ['PASSED', 'REJECTED'],
+  REJECTED: [],
+  PASSED: [],
+};
+
+/** 技术支持工单批量/人工改状态校验（禁止回退） */
+export function validateSupportTicketStatusTransition(
+  from: SupportTicketStatus,
+  to: SupportTicketStatus,
+  ctx: SupportTicketStatusTransitionContext,
+): { ok: boolean; message?: string } {
+  if (from === to) return { ok: true };
+
+  const allowed = FORWARD_TRANSITIONS[from] ?? [];
+  if (!allowed.includes(to)) {
+    return { ok: false, message: `不允许从「${from}」变更为「${to}」` };
+  }
+
+  if (to === 'REJECTED') {
+    if (!ctx.isSuperAdmin) return { ok: false, message: '仅最高管理员可驳回工单' };
+    if (!ctx.rejectReason?.trim()) return { ok: false, message: '请填写驳回理由' };
+  }
+
+  if (from === 'PENDING_REVIEW' && to === 'DEVELOPING' && ctx.linkedTaskCount < 1) {
+    return { ok: false, message: '待评审工单转入开发须至少 1 条关联开发任务' };
+  }
+
+  return { ok: true };
+}
diff --git a/packages/shared-types/src/dev-plan.ts b/packages/shared-types/src/dev-plan.ts
index dababef..104c5f7 100644
--- a/packages/shared-types/src/dev-plan.ts
+++ b/packages/shared-types/src/dev-plan.ts
@@ -202,6 +202,18 @@ export interface DevPlanTaskDispatchInput {
 
 
 
+export interface DevPlanTaskBatchUpdateInput {
+
+  taskIds: string[];
+
+  status?: DevPlanTaskStatusDto;
+
+  versionId?: string | null;
+
+}
+
+
+
 export interface DevPlanLinkedTaskSummary {
 
   id: string;
diff --git a/packages/shared-types/src/settlement.ts b/packages/shared-types/src/settlement.ts
index 3697b0d..cec8b7b 100644
--- a/packages/shared-types/src/settlement.ts
+++ b/packages/shared-types/src/settlement.ts
@@ -63,7 +63,6 @@ export interface StoreWithdrawSummaryDto {
   remainingDailyLimit: number;
   isPrimary: boolean;
   hasBankAccount: boolean;
-  hasPendingRequest: boolean;
   bankAccount?: StoreWithdrawBankAccountDto | null;
 }
 
@@ -184,6 +183,9 @@ export const STORE_SETTLEMENT_DEFAULT_RATE = 0.6;
 /** 酒厂账单结算比例（酒单实付 × 比例），暂定 30% */
 export const WINERY_SETTLEMENT_RATE = 0.3;
 
+/** 酒厂账单出账滞后自然日（T+3：支付日 + 3 天后纳入账单） */
+export const WINERY_SETTLEMENT_LAG_DAYS = 3;
+
 export type { LogisticsSettlementMethod } from './enums';
 export { LOGISTICS_SETTLEMENT_METHOD_LABELS } from './enums';
 import type { LogisticsSettlementMethod } from './enums';
diff --git a/packages/shared-types/src/store-package.ts b/packages/shared-types/src/store-package.ts
index d1bd87d..b355dd3 100644
--- a/packages/shared-types/src/store-package.ts
+++ b/packages/shared-types/src/store-package.ts
@@ -5,6 +5,7 @@ export interface StorePackageItemDto {
   dishes: string;
   usableTime?: string | null;
   otherNotes?: string | null;
+  imageUrl?: string | null;
   sortOrder: number;
 }
 
diff --git a/packages/shared-types/src/support-ticket.ts b/packages/shared-types/src/support-ticket.ts
index 20f18ab..76c97cd 100644
--- a/packages/shared-types/src/support-ticket.ts
+++ b/packages/shared-types/src/support-ticket.ts
@@ -47,6 +47,7 @@ export interface SupportTicketDto {
   reviewerName?: string | null;
   reviewedAt?: string | null;
   remark?: string | null;
+  attachmentUrls?: string[] | null;
   createdAt: string;
   updatedAt: string;
   completedAt?: string | null;
@@ -57,6 +58,15 @@ export interface CreateSupportTicketRequest {
   title: string;
   content?: string;
   remark?: string;
+  attachmentUrls?: string[];
+}
+
+export interface UpdateSupportTicketRequest {
+  ticketType?: SupportTicketTypeDto;
+  title?: string;
+  content?: string;
+  remark?: string;
+  attachmentUrls?: string[];
 }
 
 export interface RejectSupportTicketRequest {
@@ -73,6 +83,8 @@ export interface ReviewSupportTicketRequest {
   rejectReason?: string;
   note?: string;
   tasks?: CreateDevPlanTaskFromTicketInput[];
+  dispatchToWecom?: boolean;
+  dispatchSupplement?: string;
 }
 
 export interface SupportTicketLinkedTaskDto {
@@ -108,3 +120,10 @@ export interface BatchReviewConfirmItem {
 export interface BatchReviewConfirmRequest {
   items: BatchReviewConfirmItem[];
 }
+
+export interface BatchUpdateSupportTicketStatusRequest {
+  ticketIds: string[];
+  status: SupportTicketStatusDto;
+  rejectReason?: string;
+  note?: string;
+}
diff --git a/server/dukang-api/prisma/schema.prisma b/server/dukang-api/prisma/schema.prisma
index 1c4c699..e920f9d 100644
--- a/server/dukang-api/prisma/schema.prisma
+++ b/server/dukang-api/prisma/schema.prisma
@@ -655,6 +655,7 @@ model CommonSupportTicket {
   reviewerName String?              @map("reviewer_name") @db.VarChar(64)
   reviewedAt   DateTime?            @map("reviewed_at") @db.DateTime(3)
   remark       String?              @db.VarChar(512)
+  attachmentUrls Json?              @map("attachment_urls")
   createdAt    DateTime             @default(now()) @map("created_at") @db.DateTime(3)
   updatedAt    DateTime             @updatedAt @map("updated_at") @db.DateTime(3)
   completedAt  DateTime?            @map("completed_at") @db.DateTime(3)
@@ -1278,6 +1279,7 @@ model StorePackage {
   dishes     String   @db.Text
   usableTime String?  @map("usable_time") @db.VarChar(256)
   otherNotes String?  @map("other_notes") @db.VarChar(512)
+  imageUrl   String?  @map("image_url") @db.VarChar(512)
   sortOrder  Int      @default(0) @map("sort_order")
   createdAt  DateTime @default(now()) @map("created_at") @db.DateTime(3)
   updatedAt  DateTime @updatedAt @map("updated_at") @db.DateTime(3)
diff --git a/server/dukang-api/src/modules/common/dto/support-ticket.dto.ts b/server/dukang-api/src/modules/common/dto/support-ticket.dto.ts
index 45b5d0c..4215abf 100644
--- a/server/dukang-api/src/modules/common/dto/support-ticket.dto.ts
+++ b/server/dukang-api/src/modules/common/dto/support-ticket.dto.ts
@@ -1,4 +1,4 @@
-import { IsIn, IsNotEmpty, IsOptional, IsString, MaxLength } from 'class-validator';
+import { ArrayMinSize, IsArray, IsBoolean, IsIn, IsNotEmpty, IsOptional, IsString, MaxLength, ValidateIf, ValidateNested } from 'class-validator';
 import { Type } from 'class-transformer';
 import { IsInt, Min } from 'class-validator';
 
@@ -41,6 +41,58 @@ export class CreateSupportTicketDto {
   @IsString()
   @MaxLength(512)
   remark?: string;
+
+  @IsOptional()
+  @IsArray()
+  @IsString({ each: true })
+  attachmentUrls?: string[];
+}
+
+export class UpdateSupportTicketDto {
+  @IsOptional()
+  @IsIn(['BUG', 'SUGGESTION', 'OTHER'])
+  ticketType?: string;
+
+  @IsOptional()
+  @IsString()
+  @IsNotEmpty()
+  @MaxLength(128)
+  title?: string;
+
+  @IsOptional()
+  @IsString()
+  content?: string;
+
+  @IsOptional()
+  @IsString()
+  @MaxLength(512)
+  remark?: string;
+
+  @IsOptional()
+  @IsArray()
+  @IsString({ each: true })
+  attachmentUrls?: string[];
+}
+
+export class BatchUpdateSupportTicketStatusDto {
+  @IsArray()
+  @ArrayMinSize(1)
+  @IsString({ each: true })
+  ticketIds!: string[];
+
+  @IsIn(['PENDING_REVIEW', 'REJECTED', 'DEVELOPING', 'TESTING', 'PASSED'])
+  status!: string;
+
+  @ValidateIf((o: BatchUpdateSupportTicketStatusDto) => o.status === 'REJECTED')
+  @IsString()
+  @IsNotEmpty()
+  @MaxLength(512)
+  rejectReason?: string;
+
+  @IsOptional()
+  @IsString()
+  @MaxLength(512)
+  note?: string;
 }
 
 export class RejectSupportTicketDto {
diff --git a/server/dukang-api/src/modules/common/support-ticket.service.ts b/server/dukang-api/src/modules/common/support-ticket.service.ts
index ceaa7d5..1d13998 100644
--- a/server/dukang-api/src/modules/common/support-ticket.service.ts
+++ b/server/dukang-api/src/modules/common/support-ticket.service.ts
@@ -6,6 +6,7 @@ import {
 import type { SupportTicketStatus, SupportTicketType } from '@prisma/client';
 import { Prisma } from '@prisma/client';
 import type { CreateDevPlanTaskFromTicketInput } from '@dukang/shared-types';
+import { validateSupportTicketStatusTransition } from '@dukang/domain';
 import { PrismaService } from '../../common/prisma/prisma.module';
 import { serializeBigInt } from '../../common/decorators/current-user.decorator';
 import { AlertService } from '../../common/alert/alert.service';
@@ -16,8 +17,22 @@ import type {
   RejectSupportTicketDto,
   SupportTicketListQueryDto,
   SupportTicketRemarkDto,
+  UpdateSupportTicketDto,
 } from './dto/support-ticket.dto';
 
+function normalizeAttachmentUrls(raw: unknown): string[] | null {
+  if (!Array.isArray(raw)) return null;
+  const urls = raw.map((u) => String(u || '').trim()).filter(Boolean);
+  return urls.length ? urls : null;
+}
+
+function mapSupportTicketRow<T extends { attachmentUrls?: unknown }>(ticket: T) {
+  return {
+    ...ticket,
+    attachmentUrls: normalizeAttachmentUrls(ticket.attachmentUrls),
+  };
+}
+
 function generateSupportTicketNo() {
   return `ST${Date.now()}${Math.floor(Math.random() * 900 + 100)}`;
 }
@@ -43,6 +58,9 @@ export class SupportTicketService {
         title: dto.title.trim(),
         content: dto.content?.trim() || null,
         remark: dto.remark?.trim() || null,
+        attachmentUrls: dto.attachmentUrls?.length
+          ? (dto.attachmentUrls.map((u) => u.trim()).filter(Boolean) as unknown as Prisma.InputJsonValue)
+          : undefined,
         creatorId: creator.id,
         creatorName: creator.name,
       },
@@ -73,7 +91,80 @@ export class SupportTicketService {
         ].join('\n'),
       )
       .catch(() => {});
-    return serializeBigInt(ticket);
+    return serializeBigInt(mapSupportTicketRow(ticket));
+  }
+
+  async update(id: bigint, dto: UpdateSupportTicketDto) {
+    const ticket = await this.getOrThrow(id);
+    if (ticket.status !== 'PENDING_REVIEW') {
+      throw new BadRequestException('仅待评审工单可编辑');
+    }
+    const data: Prisma.CommonSupportTicketUpdateInput = {};
+    if (dto.ticketType != null) data.ticketType = dto.ticketType as SupportTicketType;
+    if (dto.title != null) data.title = dto.title.trim();
+    if (dto.content !== undefined) data.content = dto.content?.trim() || null;
+    if (dto.remark !== undefined) data.remark = dto.remark?.trim() || null;
+    if (dto.attachmentUrls !== undefined) {
+      const urls = dto.attachmentUrls.map((u) => u.trim()).filter(Boolean);
+      data.attachmentUrls = urls.length ? (urls as unknown as Prisma.InputJsonValue) : Prisma.JsonNull;
+    }
+    const updated = await this.prisma.commonSupportTicket.update({ where: { id }, data });
+    return serializeBigInt(mapSupportTicketRow(updated));
+  }
+
+  async batchUpdateStatus(
+    ticketIds: bigint[],
+    status: SupportTicketStatus,
+    ctx: {
+      isSuperAdmin: boolean;
+      rejectReason?: string;
+      note?: string;
+      reviewer?: { id: bigint; name: string };
+    },
+  ) {
+    const results: Array<{ ticketId: string; ok: boolean; message?: string }> = [];
+    for (const id of ticketIds) {
+      try {
+        const ticket = await this.getOrThrow(id);
+        const linkedMap = await this.devPlan.listLinkedTasksByTicketIds([id]);
+        const linkedTaskCount = linkedMap.get(String(id))?.length ?? 0;
+        const guard = validateSupportTicketStatusTransition(
+          ticket.status as 'PENDING_REVIEW' | 'REJECTED' | 'DEVELOPING' | 'TESTING' | 'PASSED',
+          status as 'PENDING_REVIEW' | 'REJECTED' | 'DEVELOPING' | 'TESTING' | 'PASSED',
+          {
+            linkedTaskCount,
+            isSuperAdmin: ctx.isSuperAdmin,
+            rejectReason: ctx.rejectReason,
+          },
+        );
+        if (!guard.ok) {
+          results.push({ ticketId: String(id), ok: false, message: guard.message });
+          continue;
+        }
+        const data: Prisma.CommonSupportTicketUpdateInput = { status };
+        if (ctx.note?.trim()) data.remark = ctx.note.trim();
+        if (status === 'REJECTED') {
+          data.rejectReason = ctx.rejectReason!.trim();
+          data.completedAt = new Date();
+          if (ctx.reviewer) {
+            data.reviewerId = ctx.reviewer.id;
+            data.reviewerName = ctx.reviewer.name;
+            data.reviewedAt = new Date();
+          }
+        }
+        if (status === 'PASSED') data.completedAt = new Date();
+        await this.prisma.commonSupportTicket.update({ where: { id }, data });
+        results.push({ ticketId: String(id), ok: true });
+      } catch (err) {
+        results.push({
+          ticketId: String(id),
+          ok: false,
+          message: err instanceof Error ? err.message : '更新失败',
+        });
+      }
+    }
+    const successCount = results.filter((r) => r.ok).length;
+    return { results, successCount, failCount: results.length - successCount };
   }
 
   async list(query: SupportTicketListQueryDto) {
@@ -98,7 +189,7 @@ export class SupportTicketService {
     ]);
     const linkedMap = await this.devPlan.listLinkedTasksByTicketIds(items.map((i) => i.id));
     const enriched = items.map((ticket) => ({
-      ...ticket,
+      ...mapSupportTicketRow(ticket),
       linkedTasks: (linkedMap.get(String(ticket.id)) ?? []).map((t) => ({
         id: t.id,
         taskNo: t.taskNo,
@@ -114,7 +205,7 @@ export class SupportTicketService {
     if (!ticket) throw new NotFoundException('技术支持工单不存在');
     const linkedMap = await this.devPlan.listLinkedTasksByTicketIds([id]);
     return serializeBigInt({
-      ...ticket,
+      ...mapSupportTicketRow(ticket),
       linkedTasks: (linkedMap.get(String(id)) ?? []).map((t) => ({
         id: t.id,
         taskNo: t.taskNo,
@@ -189,6 +280,8 @@ export class SupportTicketService {
       rejectReason?: string;
       note?: string;
       tasks?: CreateDevPlanTaskFromTicketInput[];
+      dispatchToWecom?: boolean;
+      dispatchSupplement?: string;
     },
   ) {
     if (input.decision === 'REJECT') {
@@ -202,7 +295,7 @@ export class SupportTicketService {
       throw new BadRequestException('仅待评审工单可审批');
     }
 
-    await this.devPlan.createTasksFromTicket(id, input.tasks, reviewer.id);
+    const createdTasks = await this.devPlan.createTasksFromTicket(id, input.tasks, reviewer.id);
 
     const updated = await this.prisma.commonSupportTicket.update({
       where: { id },
@@ -214,9 +307,31 @@ export class SupportTicketService {
         remark: input.note?.trim() || ticket.remark,
       },
     });
+
+    if (input.dispatchToWecom) {
+      try {
+        await this.devPlan.dispatchTasks(
+          {
+            taskIds: createdTasks.map((t) => t.id),
+            supplement: input.dispatchSupplement,
+          },
+          reviewer.id,
+        );
+      } catch (err) {
+        this.alert.notify({
+          level: 'P2',
+          category: 'ops',
+          title: '审批后企微派发失败',
+          detail: `工单 ${ticket.ticketNo}\n${err instanceof Error ? err.message : String(err)}`,
+          dedupeKey: `support_review_dispatch_fail|${ticket.ticketNo}`,
+          dedupeTtlSec: 120,
+        });
+      }
+    }
+
     const linkedMap = await this.devPlan.listLinkedTasksByTicketIds([id]);
     return serializeBigInt({
-      ...updated,
+      ...mapSupportTicketRow(updated),
       linkedTasks: (linkedMap.get(String(id)) ?? []).map((t) => ({
         id: t.id,
         taskNo: t.taskNo,
diff --git a/server/dukang-api/src/modules/dev-plan/admin-dev-plan.controller.ts b/server/dukang-api/src/modules/dev-plan/admin-dev-plan.controller.ts
index b8aaa6b..8682729 100644
--- a/server/dukang-api/src/modules/dev-plan/admin-dev-plan.controller.ts
+++ b/server/dukang-api/src/modules/dev-plan/admin-dev-plan.controller.ts
@@ -30,6 +30,7 @@ import {
   UpdateDevPlanSettingsDto,
   UpdateDevPlanTaskDto,
   UpdateDevPlanVersionDto,
+  DevPlanTaskBatchUpdateDto,
 } from './dto/dev-plan.dto';
 
 @Controller('admin/dev-plan')
@@ -91,6 +92,12 @@ export class AdminDevPlanController {
     return this.service.dispatchTasks(body, account.id);
   }
 
+  @Post('tasks/batch-update')
+  @HqOperation({ action: HqOperationAction.DEV_PLAN_TASK_UPDATE, refType: 'DEV_PLAN_TASK', includeBody: true, batch: true })
+  batchUpdateTasks(@Body() body: DevPlanTaskBatchUpdateDto) {
+    return this.service.batchUpdateTasks(body);
+  }
+
   @Get('versions')
   listVersions(
     @Query('status') status?: string,
diff --git a/server/dukang-api/src/modules/dev-plan/dev-plan.service.ts b/server/dukang-api/src/modules/dev-plan/dev-plan.service.ts
index 190860b..ee32bc8 100644
--- a/server/dukang-api/src/modules/dev-plan/dev-plan.service.ts
+++ b/server/dukang-api/src/modules/dev-plan/dev-plan.service.ts
@@ -48,6 +48,8 @@ import type {
 
   DevPlanTaskDispatchDto,
 
+  DevPlanTaskBatchUpdateDto,
+
   DevPlanTaskListQueryDto,
 
   UpdateDevPlanSettingsDto,
@@ -1009,6 +1011,100 @@ export class DevPlanService {
 
   }
 
+
+
+  private async appendVersionTasks(versionId: bigint, taskIds: string[]) {
+
+    const version = await this.prisma.devPlanVersion.findUnique({ where: { id: versionId } });
+
+    if (!version) throw new NotFoundException('版本不存在');
+
+
+
+    const ids = taskIds.map(BigInt);
+
+    const existing = await this.prisma.devPlanVersionTask.findMany({
+
+      where: { versionId, taskId: { in: ids } },
+
+      select: { taskId: true },
+
+    });
+
+    const linked = new Set(existing.map((row) => row.taskId.toString()));
+
+    const toAdd = ids.filter((id) => !linked.has(id.toString()));
+
+    if (!toAdd.length) return;
+
+
+
+    const maxSort = await this.prisma.devPlanVersionTask.aggregate({
+
+      where: { versionId },
+
+      _max: { sortOrder: true },
+
+    });
+
+    let sort = (maxSort._max.sortOrder ?? -1) + 1;
+
+
+
+    await this.prisma.devPlanVersionTask.createMany({
+
+      data: toAdd.map((taskId, index) => ({ versionId, taskId, sortOrder: sort + index })),
+
+    });
+
+  }
+
+
+
+  async batchUpdateTasks(dto: DevPlanTaskBatchUpdateDto) {
+
+    if (!dto.taskIds.length) throw new BadRequestException('请至少选择 1 条任务');
+
+    if (!dto.status && !dto.versionId) {
+
+      throw new BadRequestException('请至少指定状态或关联版本');
+
+    }
+
+
+
+    const taskIds = dto.taskIds.map(BigInt);
+
+    const tasks = await this.prisma.devPlanTask.findMany({ where: { id: { in: taskIds } } });
+
+    if (tasks.length !== taskIds.length) throw new BadRequestException('部分任务不存在');
+
+
+
+    if (dto.status) {
+
+      for (const task of tasks) {
+
+        await this.updateTask(task.id, { status: dto.status });
+
+      }
+
+    }
+
+
+
+    if (dto.versionId) {
+
+      await this.appendVersionTasks(BigInt(dto.versionId), dto.taskIds);
+
+    }
+
+
+
+    return { updated: taskIds.length };
+
+  }
+
 }
 
 
diff --git a/server/dukang-api/src/modules/dev-plan/dto/dev-plan.dto.ts b/server/dukang-api/src/modules/dev-plan/dto/dev-plan.dto.ts
index 3b66931..0096e6d 100644
--- a/server/dukang-api/src/modules/dev-plan/dto/dev-plan.dto.ts
+++ b/server/dukang-api/src/modules/dev-plan/dto/dev-plan.dto.ts
@@ -1,13 +1,4 @@
-import {
-  ArrayMinSize,
-  IsArray,
-  IsIn,
-  IsNotEmpty,
-  IsOptional,
-  IsString,
-  ValidateIf,
-  ValidateNested,
-} from 'class-validator';
+import { ArrayMinSize, IsArray, IsBoolean, IsIn, IsNotEmpty, IsOptional, IsString, ValidateIf, ValidateNested } from 'class-validator';
 import { Type } from 'class-transformer';
 import {
   DEV_PLAN_TASK_STATUSES,
@@ -161,6 +152,29 @@ export class ReviewSupportTicketDto {
   @ValidateNested({ each: true })
   @Type(() => DevPlanTaskFromTicketDto)
   tasks?: DevPlanTaskFromTicketDto[];
+
+  @IsOptional()
+  @IsBoolean()
+  dispatchToWecom?: boolean;
+
+  @IsOptional()
+  @IsString()
+  dispatchSupplement?: string;
+}
+
+export class DevPlanTaskBatchUpdateDto {
+  @IsArray()
+  @ArrayMinSize(1)
+  @IsString({ each: true })
+  taskIds!: string[];
+
+  @IsOptional()
+  @IsIn(DEV_PLAN_TASK_STATUSES)
+  status?: string;
+
+  @IsOptional()
+  @IsString()
+  versionId?: string | null;
 }
 
 export class BatchReviewPreviewDto {
diff --git a/server/dukang-api/src/modules/ops/admin-support-tickets.controller.ts b/server/dukang-api/src/modules/ops/admin-support-tickets.controller.ts
index 86a7d01..02526ab 100644
--- a/server/dukang-api/src/modules/ops/admin-support-tickets.controller.ts
+++ b/server/dukang-api/src/modules/ops/admin-support-tickets.controller.ts
@@ -4,6 +4,7 @@ import {
   Get,
   NotFoundException,
   Param,
+  Patch,
   Post,
   Query,
   UseGuards,
@@ -22,6 +23,8 @@ import {
   RejectSupportTicketDto,
   SupportTicketListQueryDto,
   SupportTicketRemarkDto,
+  UpdateSupportTicketDto,
+  BatchUpdateSupportTicketStatusDto,
 } from '../common/dto/support-ticket.dto';
 import {
   BatchReviewConfirmDto,
@@ -83,11 +86,39 @@ export class AdminSupportTicketsController {
     return this.service.batchReviewConfirm(account, body.items);
   }
 
+  @Post('batch-update-status')
+  @UseGuards(SuperAdminGuard)
+  async batchUpdateStatus(
+    @CurrentUser() user: AuthUser,
+    @Body() body: BatchUpdateSupportTicketStatusDto,
+  ) {
+    const account = await this.resolveHqAccount(user);
+    const profile = await this.prisma.hqAccount.findUnique({
+      where: { id: user.actorId },
+      select: { adminRole: true },
+    });
+    return this.service.batchUpdateStatus(
+      body.ticketIds.map(BigInt),
+      body.status as never,
+      {
+        isSuperAdmin: profile?.adminRole === 'SUPER_ADMIN',
+        rejectReason: body.rejectReason,
+        note: body.note,
+        reviewer: account,
+      },
+    );
+  }
+
   @Get(':id')
   detail(@Param('id') id: string) {
     return this.service.detail(BigInt(id));
   }
 
+  @Patch(':id')
+  async update(@Param('id') id: string, @Body() body: UpdateSupportTicketDto) {
+    return this.service.update(BigInt(id), body);
+  }
+
   @Post(':id/review')
   @UseGuards(SuperAdminGuard)
   @HqOperation({
diff --git a/server/dukang-api/src/modules/settlement/settlement.service.ts b/server/dukang-api/src/modules/settlement/settlement.service.ts
index 08026cf..db00ca3 100644
--- a/server/dukang-api/src/modules/settlement/settlement.service.ts
+++ b/server/dukang-api/src/modules/settlement/settlement.service.ts
@@ -3,6 +3,7 @@ import { Prisma } from '@prisma/client';
 import {
   DEFAULT_STORE_WITHDRAW_DAILY_LIMIT,
   DEFAULT_XFX_LOGISTICS_PRICING,
+  WINERY_SETTLEMENT_LAG_DAYS,
   WINERY_SETTLEMENT_RATE,
 } from '@dukang/shared-types';
 import {
@@ -40,6 +41,15 @@ function dayWindow(anchor = new Date()) {
   return { start, end, billDate: start };
 }
 
+function wineryDayWindow(anchor = new Date(), lagDays = WINERY_SETTLEMENT_LAG_DAYS) {
+  const billDate = startOfDay(anchor);
+  billDate.setDate(billDate.getDate() - lagDays);
+  const start = billDate;
+  const end = new Date(start);
+  end.setDate(end.getDate() + 1);
+  return { start, end, billDate: start };
+}
+
 function round2(n: number) {
   return Math.round(n * 100) / 100;
 }
@@ -205,7 +215,6 @@ export class SettlementService {
       remainingDailyLimit: Math.max(0, round2(dailyLimit - todayApplied)),
       isPrimary: account.isPrimary === 1,
       hasBankAccount,
-      hasPendingRequest: !!pending,
       bankAccount: {
         bankAccountName: account.bankAccountName,
         bankAccountNo: account.bankAccountNo,
@@ -264,7 +273,6 @@ export class SettlementService {
       requestAmount,
       todayApplied,
       dailyLimit,
-      hasPendingRequest: !!pending,
       hasBankAccount,
     });
     if (!guard.ok) throw new BadRequestException(guard.message);
@@ -276,14 +284,6 @@ export class SettlementService {
     if (!picked.ok) throw new BadRequestException(picked.message);
 
     const created = await this.prisma.$transaction(async (tx) => {
-      const stillPending = await tx.storeWithdrawRequest.findFirst({
-        where: { storeId, status: 'PENDING_REVIEW' },
-        select: { id: true },
-      });
-      if (stillPending) {
-        throw new BadRequestException('已有待审核提现申请，请等待处理完成');
-      }
-
       const payoutIds = picked.selected.map((p) => p.id);
       const locked = await tx.storePayout.findMany({
         where: {
@@ -1573,7 +1573,7 @@ export class SettlementService {
   // ─── Winery bills ────────────────────────────────────
 
   async generateWineryBillForDay(anchor = new Date()) {
-    const { start, end, billDate } = dayWindow(anchor);
+    const { start, end, billDate } = wineryDayWindow(anchor);
     const rate = WINERY_SETTLEMENT_RATE;
 
     const existing = await this.prisma.wineryBill.findUnique({ where: { billDate } });
diff --git a/server/dukang-api/src/modules/store/store-package.service.ts b/server/dukang-api/src/modules/store/store-package.service.ts
index 4438a1e..62bcedb 100644
--- a/server/dukang-api/src/modules/store/store-package.service.ts
+++ b/server/dukang-api/src/modules/store/store-package.service.ts
@@ -44,6 +44,9 @@ export class StorePackageService {
     const otherNotes = item.otherNotes != null && String(item.otherNotes).trim()
       ? String(item.otherNotes).trim()
       : null;
+    const imageUrl = item.imageUrl != null && String(item.imageUrl).trim()
+      ? String(item.imageUrl).trim()
+      : null;
     const sortOrder = item.sortOrder != null ? Number(item.sortOrder) : index;
     return {
       name,
@@ -51,6 +54,7 @@ export class StorePackageService {
       dishes,
       usableTime,
       otherNotes,
+      imageUrl,
       sortOrder: Number.isFinite(sortOrder) ? sortOrder : index,
     };
   }
@@ -62,6 +66,7 @@ export class StorePackageService {
     dishes: string;
     usableTime: string | null;
     otherNotes: string | null;
+    imageUrl: string | null;
     sortOrder: number;
   }) {
     return {
@@ -71,6 +76,7 @@ export class StorePackageService {
       dishes: row.dishes,
       usableTime: row.usableTime,
       otherNotes: row.otherNotes,
+      imageUrl: row.imageUrl,
       sortOrder: row.sortOrder,
     };
   }
@@ -214,6 +220,7 @@ export class StorePackageService {
             dishes: pkg.dishes,
             usableTime: pkg.usableTime ?? null,
             otherNotes: pkg.otherNotes ?? null,
+            imageUrl: pkg.imageUrl ?? null,
             sortOrder: pkg.sortOrder ?? index,
           },
         }),
diff --git a/server/dukang-api/src/modules/store/store.service.ts b/server/dukang-api/src/modules/store/store.service.ts
index 0bb4db1..92cb328 100644
--- a/server/dukang-api/src/modules/store/store.service.ts
+++ b/server/dukang-api/src/modules/store/store.service.ts
@@ -225,6 +225,7 @@ export class StoreService {
           dishes: p.dishes,
           usableTime: p.usableTime,
           otherNotes: p.otherNotes,
+          imageUrl: p.imageUrl,
           sortOrder: p.sortOrder,
         })),
       }),
diff --git a/server/dukang-api/src/modules/trade/trade.service.ts b/server/dukang-api/src/modules/trade/trade.service.ts
index 5209715..30d61f0 100644
--- a/server/dukang-api/src/modules/trade/trade.service.ts
+++ b/server/dukang-api/src/modules/trade/trade.service.ts
@@ -593,6 +593,22 @@ export class TradeService {
     try {
       refundResult = await this.payProvider.refundOrder(orderId, outRefundNo, remark);
     } catch (err) {
+      await this.prisma.order.update({
+        where: { id: orderId },
+        data: { status: fromStatus, payStatus: 'PAID' },
+      });
+      await this.prisma.commonEvent.create({
+        data: buildOrderStatusEvent({
+          orderId,
+          fromStatus: 'REFUNDING',
+          toStatus: fromStatus,
+          operator: actorType,
+          remark: `退款发起失败，已恢复：${err instanceof Error ? err.message : String(err)}`.slice(
+            0,
+            500,
+          ),
+        }),
+      });
       this.alert.notify({
         level: 'P0',
         category: 'pay',
diff --git a/杜康好客-v3-PRD.md b/杜康好客-v3-PRD.md
index 09700ef..6453dbe 100644
--- a/杜康好客-v3-PRD.md
+++ b/杜康好客-v3-PRD.md
@@ -38,6 +38,12 @@
 |------|------|------|
 | **3.4.11** | 2026-08-04 | 新增 §3.10 开发计划、§3.11 企微机器人角色与权限重构；REQ-H-026 ~ REQ-H-028；开发设计见 [`杜康好客-开发计划功能开发文档-v3.4.11.md`](./杜康好客-开发计划功能开发文档-v3.4.11.md) |
 
+### 0.4 变更：3.4.12 工单迭代
+
+| 版本 | 日期 | 说明 |
+|------|------|------|
+| **3.4.12** | 2026-08-04 | 售后退款回滚、mini-user 门店详情、酒厂 T+3、门店多笔提现、开发计划批量编辑/审批企微派发、技术支持编辑/附件/批量改状态、套餐 imageUrl；开发设计见 [`杜康好客-v3.4.12-工单迭代开发文档.md`](./杜康好客-v3.4.12-工单迭代开发文档.md) |
+
 ---
 
 ## 1. 背景与目标
diff --git a/杜康好客-v3-现状对照.md b/杜康好客-v3-现状对照.md
index b7486af..c9d1dc8 100644
--- a/杜康好客-v3-现状对照.md
+++ b/杜康好客-v3-现状对照.md
@@ -313,10 +313,28 @@ C2~C7、C14 见 §1.3。
 
 ---
 
-## 9. 变更记录
+## 9. v3.4.12 工单迭代（2026-08-04）
+
+| 项 | 状态 | 说明 |
+|----|------|------|
+| P0 售后退款回滚 | ✅ | `initiateRefund` 微信失败恢复 PAID |
+| mini-user 门店详情 | ✅ | 门头轮播 preview + 环境图双列 |
+| 酒厂 T+3 | ✅ | `WINERY_SETTLEMENT_LAG_DAYS=3` |
+| 门店多笔提现 | ✅ | 移除单 pending 限制 |
+| 审批企微派发 | ✅ | review `dispatchToWecom` |
+| 开发任务批量编辑 | ✅ | `POST /admin/dev-plan/tasks/batch-update` |
+| 技术支持编辑/附件 | ✅ | `PATCH /admin/support-tickets/:id` + `attachmentUrls` |
+| 技术支持批量改状态 | ✅ | domain 状态机 + batch API |
+| 套餐 imageUrl | ✅ | 四端 + Prisma |
+| 文档 | ✅ | PRD §0.4 + v3.4.12 开发文档 |
+
+---
+
+## 10. 变更记录
 
 | 日期 | 说明 |
 |------|------|
+| 2026-08-04 | v3.4.12 工单迭代（退款/财务/C端/开发计划/技术支持/套餐） |
 | 2026-08-04 | v3.4.11 开发计划 + 企微智能机器人/消息推送 + 角色权限重构 |
 | 2026-07-12 | **P0 已执行**：C2~C7、C14 代码与文档对齐；§1 改为计划+状态表 |
 | 2026-07-12 | 明确总部端保持 WebAdmin，不改为 H5 |
diff --git a/杜康好客-v3.4.12-工单迭代开发文档.md b/杜康好客-v3.4.12-工单迭代开发文档.md
new file mode 100644
index 0000000..8bc1d35
--- /dev/null
+++ b/杜康好客-v3.4.12-工单迭代开发文档.md
@@ -0,0 +1,44 @@
+# 杜康好客 · v3.4.12 工单迭代开发文档
+
+> 版本：**v3.4.12** · 日期：2026-08-04  
+> 需求源：ST 工单 + 开发计划/技术支持批量能力补充
+
+## 1. 范围
+
+| 模块 | 内容 |
+|------|------|
+| P0 售后 | `initiateRefund` 微信失败回滚订单状态 |
+| mini-user | 门店详情门头 preview、环境图双列 |
+| 财务 | 酒厂账单 T+3；门店可多笔 pending 提现 |
+| 开发计划 | 审批创建任务可选企微派发；任务批量改状态/关联版本 |
+| 技术支持 | 单条编辑/附件；批量改状态（状态机） |
+| 套餐 | `StorePackage.imageUrl` 四端；HQ 删除至 0 条 UX |
+
+**不在本版**：ST1785812832352437（门店列表，已完成）
+
+## 2. 后端 API
+
+| 方法 | 路径 | 说明 |
+|------|------|------|
+| — | `trade.initiateRefund` | 失败时 `REFUNDING→原状态` + 事件 |
+| — | `settlement.generateWineryBillForDay` | `wineryDayWindow(lag=3)` |
+| — | `validateStoreWithdraw` | 移除 `hasPendingRequest` |
+| POST | `/admin/dev-plan/tasks/batch-update` | `{ taskIds, status?, versionId? }` |
+| POST | `/admin/support-tickets/:id/review` | 扩展 `dispatchToWecom`, `dispatchSupplement` |
+| PATCH | `/admin/support-tickets/:id` | 待评审可编辑 |
+| POST | `/admin/support-tickets/batch-update-status` | 批量改状态 |
+
+## 3. 数据表
+
+- `common_support_ticket.attachment_urls` JSON
+- `store_package.image_url` VARCHAR(512)
+
+## 4. 验收
+
+- [ ] 售后 REFUND 审批后 Mock 退款成功
+- [ ] mini-user 门头点击大图、环境图双列
+- [ ] 酒厂账单滞后 3 天；门店第二笔提现可提交
+- [ ] 审批勾选企微后开发群收到任务
+- [ ] 任务多选批量改状态/关联版本
+- [ ] 技术支持待评审可编辑附件；批量 TESTING→PASSED
+- [ ] 套餐 imageUrl 四端展示；HQ 可删至 0 条