feat(ops): WeCom webhook alerts for pay/redeem anomalies

Add outbound group-bot alerts, rate/amount rules, stuck-order cron, HQ test button, and health db/redis checks.

Co-authored-by: Cursor <cursoragent@cursor.com>

server/dukang-api/src/modules/common/support-ticket.service.ts

@@ -7,6 +7,7 @@ import type { SupportTicketStatus, SupportTicketType } from '@prisma/client';
 import { Prisma } from '@prisma/client';
 import { PrismaService } from '../../common/prisma/prisma.module';
 import { serializeBigInt } from '../../common/decorators/current-user.decorator';
+import { AlertService } from '../../common/alert/alert.service';
 import type {
   CreateSupportTicketDto,
   RejectSupportTicketDto,
@@ -20,7 +21,10 @@ function generateSupportTicketNo() {
 
 @Injectable()
 export class SupportTicketService {
-  constructor(private readonly prisma: PrismaService) {}
+  constructor(
+    private readonly prisma: PrismaService,
+    private readonly alert: AlertService,
+  ) {}
 
   async create(
     dto: CreateSupportTicketDto,
@@ -38,6 +42,13 @@ export class SupportTicketService {
         creatorName: creator.name,
       },
     });
+    this.alert.notify({
+      level: 'P2',
+      category: 'ops',
+      title: '新建技术支持工单',
+      detail: `工单 ${ticket.ticketNo}\n类型 ${ticket.ticketType}\n标题 ${ticket.title}\n创建人 ${creator.name}`,
+      dedupeKey: `support_ticket_create|${ticket.ticketNo}`,
+    });
     return serializeBigInt(ticket);
   }