增加现场提货的配置

apps/mini-user/src/lib/wecom-cs.ts

@@ -1,5 +1,3 @@
-import Taro from '@tarojs/taro';
-
 export type WecomCsSessionContext = {
   orderId?: string;
   orderNo?: string;
@@ -14,28 +12,69 @@ type OpenCsChatOption = {
   sendMessagePath?: string;
 };
 
-type OpenCsChatFn = (option: OpenCsChatOption) => Promise<unknown>;
+type WxCsFail = { errMsg?: string; errCode?: number };
 
-function getTaroOpenCsChat(): OpenCsChatFn | null {
-  const api = (Taro as unknown as { openCustomerServiceChat?: OpenCsChatFn }).openCustomerServiceChat;
-  return typeof api === 'function' ? api : null;
+type WxCsChat = {
+  openCustomerServiceChat?: (
+    option: OpenCsChatOption & {
+      success?: () => void;
+      fail?: (err: WxCsFail) => void;
+    },
+  ) => void;
+};
+
+/**
+ * 取小程序原生 wx.openCustomerServiceChat。
+ * 官方不支持 Promise 风格；Taro 模块作用域下也可能读不到全局 wx。
+ */
+function getWxOpenCsChat(): WxCsChat['openCustomerServiceChat'] | null {
+  if (process.env.TARO_ENV !== 'weapp') return null;
+
+  const candidates: Array<WxCsChat | null | undefined> = [];
+  try {
+    // eslint-disable-next-line no-undef
+    if (typeof wx !== 'undefined') candidates.push(wx as WxCsChat);
+  } catch {
+    /* ignore */
+  }
+  candidates.push((globalThis as typeof globalThis & { wx?: WxCsChat }).wx);
+  try {
+    const fromRuntime = new Function(
+      'return typeof wx !== "undefined" ? wx : null',
+    )() as WxCsChat | null;
+    candidates.push(fromRuntime);
+  } catch {
+    /* ignore */
+  }
+
+  for (const api of candidates) {
+    if (api && typeof api.openCustomerServiceChat === 'function') {
+      return api.openCustomerServiceChat.bind(api);
+    }
+  }
+  return null;
 }
 
-function getWxOpenCsChat(): ((option: OpenCsChatOption & {
-  success?: () => void;
-  fail?: (err: { errMsg?: string }) => void;
-}) => void) | null {
-  const wxApi = (
-    globalThis as {
-      wx?: {
-        openCustomerServiceChat?: (option: OpenCsChatOption & {
-          success?: () => void;
-          fail?: (err: { errMsg?: string }) => void;
-        }) => void;
-      };
-    }
-  ).wx?.openCustomerServiceChat;
-  return typeof wxApi === 'function' ? wxApi : null;
+function rawCsError(err: unknown): string {
+  if (err instanceof Error) return err.message;
+  if (typeof err === 'string') return err;
+  if (err && typeof err === 'object' && 'errMsg' in err) {
+    return String((err as WxCsFail).errMsg || '');
+  }
+  return '';
+}
+
+/** 把微信 fail 转成可读提示；用户取消返回空串，调用方不 toast */
+export function formatOpenCsError(err: unknown): string {
+  const raw = rawCsError(err);
+  if (/cancel/i.test(raw)) return '';
+  if (/not bind|not bound/i.test(raw)) {
+    return '企业ID未绑定当前小程序。请到微信公众平台「功能 → 客服 → 微信客服」填写同一企业ID';
+  }
+  if (!raw || /openCustomerServiceChat:fail$/i.test(raw.trim())) {
+    return '无法打开微信客服。开发者工具模拟器通常不可用，请用真机预览';
+  }
+  return raw;
 }
 
 /** 小程序调起企业微信「微信客服」会话 */
@@ -50,6 +89,11 @@ export async function openWecomCustomerServiceChat(params: {
     throw new Error('企微客服未配置');
   }
 
+  const wxApi = getWxOpenCsChat();
+  if (!wxApi) {
+    throw new Error('当前微信版本不支持企业微信客服');
+  }
+
   const option: OpenCsChatOption = {
     extInfo: { url },
     corpId,
@@ -64,22 +108,11 @@ export async function openWecomCustomerServiceChat(params: {
     }
   }
 
-  const taroApi = getTaroOpenCsChat();
-  if (taroApi) {
-    await taroApi(option);
-    return;
-  }
-
-  const wxApi = getWxOpenCsChat();
-  if (!wxApi) {
-    throw new Error('当前微信版本不支持企业微信客服');
-  }
-
   await new Promise<void>((resolve, reject) => {
     wxApi({
       ...option,
       success: () => resolve(),
-      fail: (err) => reject(new Error(err?.errMsg || '无法打开企业微信客服')),
+      fail: (err) => reject(err),
     });
   });
 }