fix;提交、

apps/admin-web/src/App.tsx

@@ -31,6 +31,7 @@ import StoreBillsPage from './pages/StoreBillsPage';
 import PartnerBillsPage from './pages/PartnerBillsPage';
 import WineryBillsPage from './pages/WineryBillsPage';
 import TicketsPage from './pages/TicketsPage';
+import InvoicesPage from './pages/InvoicesPage';
 import UserLogsPage from './pages/UserLogsPage';
 import HqLogsPage from './pages/HqLogsPage';
 import ThirdPartyLogsPage from './pages/ThirdPartyLogsPage';
@@ -89,6 +90,7 @@ export default function App() {
         <Route path="/store-payouts" element={<Navigate to="/finance/store-bills" replace />} />
         <Route path="/partner-bills" element={<Navigate to="/finance/partner-bills" replace />} />
         <Route path="/tickets" element={<TicketsPage />} />
+        <Route path="/invoices" element={<InvoicesPage />} />
         <Route path="/logs/users" element={<UserLogsPage />} />
         <Route path="/logs/stores" element={<StoreLogsPage />} />
         <Route path="/logs/partners" element={<PartnerLogsPage />} />

apps/admin-web/src/layouts/AdminLayout.tsx

@@ -91,6 +91,7 @@ const MENU_ITEMS: MenuProps['items'] = [
     ],
   },
   { key: '/tickets', icon: <CarOutlined />, label: '工单中心' },
+  { key: '/invoices', icon: <FileTextOutlined />, label: '发票管理' },
   { key: '/resources', icon: <CloudUploadOutlined />, label: 'OSS 资源库' },
   {
     key: 'logs-group',

apps/admin-web/src/pages/InvoicesPage.tsx

@@ -0,0 +1,247 @@
+import { useState } from 'react';
+import {
+  Button,
+  Descriptions,
+  Drawer,
+  Form,
+  Input,
+  Select,
+  Table,
+  Tag,
+  Typography,
+  Upload,
+  message,
+} from 'antd';
+import type { ColumnsType } from 'antd/es/table';
+import {
+  INVOICE_KIND_LABELS,
+  INVOICE_STATUS_LABELS,
+  INVOICE_TITLE_TYPE_LABELS,
+  type InvoiceKind,
+  type InvoiceStatus,
+  type InvoiceTitleType,
+} from '@dukang/shared-types';
+import { request } from '../lib/api';
+import { fmtTime } from '../lib/constants';
+import { useAdminList } from '../lib/useAdminList';
+import { uploadFileToOss } from '../lib/upload';
+
+type Row = {
+  id: string;
+  invoiceNo: string;
+  orderNo?: string;
+  titleType: InvoiceTitleType;
+  invoiceKind: InvoiceKind;
+  titleName: string;
+  status: InvoiceStatus;
+  overdue?: boolean;
+  createdAt: string;
+  fileUrl?: string;
+  email?: string;
+  phone?: string;
+  taxNo?: string;
+  addressPhone?: string;
+  bankAccount?: string;
+  payAmount?: string;
+  userPhone?: string;
+  remark?: string;
+};
+
+export default function InvoicesPage() {
+  const [filters, setFilters] = useState<Record<string, string>>({});
+  const { data, loading, page, pageSize, setPage, setPageSize, reload } = useAdminList<Row>(
+    '/admin/invoices',
+    () => {
+      const qs = new URLSearchParams();
+      if (filters.status) qs.set('status', filters.status);
+      return qs;
+    },
+    [filters],
+  );
+  const [detail, setDetail] = useState<Row | null>(null);
+  const [drawerOpen, setDrawerOpen] = useState(false);
+  const [uploading, setUploading] = useState(false);
+
+  async function openDetail(id: string) {
+    setDetail(await request(`/admin/invoices/${id}`));
+    setDrawerOpen(true);
+  }
+
+  async function issueWithFile(file: File) {
+    if (!detail) return false;
+    setUploading(true);
+    try {
+      const uploaded = await uploadFileToOss(file, { bizType: 'invoice' });
+      await request(`/admin/invoices/${detail.id}/issue`, {
+        method: 'POST',
+        body: JSON.stringify({ fileUrl: uploaded.url }),
+      });
+      message.success('已开票回传');
+      reload();
+      setDrawerOpen(false);
+    } catch (e) {
+      message.error(e instanceof Error ? e.message : '开票失败');
+    } finally {
+      setUploading(false);
+    }
+    return false;
+  }
+
+  async function reject() {
+    if (!detail) return;
+    await request(`/admin/invoices/${detail.id}/reject`, {
+      method: 'POST',
+      body: JSON.stringify({ remark: '驳回' }),
+    });
+    message.success('已驳回');
+    reload();
+    setDrawerOpen(false);
+  }
+
+  const columns: ColumnsType<Row> = [
+    { title: '申请单号', dataIndex: 'invoiceNo', width: 180 },
+    { title: '订单号', dataIndex: 'orderNo', width: 160 },
+    {
+      title: '抬头',
+      width: 100,
+      render: (_, r) => INVOICE_TITLE_TYPE_LABELS[r.titleType] ?? r.titleType,
+    },
+    {
+      title: '票种',
+      width: 120,
+      render: (_, r) => INVOICE_KIND_LABELS[r.invoiceKind] ?? r.invoiceKind,
+    },
+    { title: '名称', dataIndex: 'titleName', ellipsis: true },
+    {
+      title: '状态',
+      width: 110,
+      render: (_, r) => (
+        <>
+          <Tag color={r.status === 'ISSUED' ? 'green' : r.status === 'REJECTED' ? 'red' : 'orange'}>
+            {INVOICE_STATUS_LABELS[r.status] ?? r.status}
+          </Tag>
+          {r.overdue ? <Tag color="red">超时</Tag> : null}
+        </>
+      ),
+    },
+    { title: '申请时间', dataIndex: 'createdAt', width: 160, render: fmtTime },
+    {
+      title: '操作',
+      width: 80,
+      render: (_, row) => (
+        <Button type="link" size="small" onClick={() => openDetail(row.id)}>
+          详情
+        </Button>
+      ),
+    },
+  ];
+
+  return (
+    <div>
+      <Typography.Title level={4}>发票管理</Typography.Title>
+      <Form
+        layout="inline"
+        style={{ marginBottom: 16 }}
+        onFinish={(v) => {
+          setFilters(v);
+          setPage(1);
+        }}
+      >
+        <Form.Item name="status" label="状态">
+          <Select
+            allowClear
+            style={{ width: 120 }}
+            options={[
+              { value: 'PENDING', label: '待开票' },
+              { value: 'ISSUED', label: '已开票' },
+              { value: 'REJECTED', label: '已驳回' },
+            ]}
+          />
+        </Form.Item>
+        <Button type="primary" htmlType="submit">
+          筛选
+        </Button>
+      </Form>
+      <Table
+        rowKey="id"
+        loading={loading}
+        columns={columns}
+        dataSource={data?.items ?? []}
+        scroll={{ x: 1000 }}
+        rowClassName={(r) => (r.overdue ? 'ant-table-row-overdue' : '')}
+        pagination={{
+          current: page,
+          pageSize,
+          total: data?.total ?? 0,
+          showSizeChanger: true,
+          onChange: (p, ps) => {
+            setPage(p);
+            setPageSize(ps);
+          },
+        }}
+      />
+      <Drawer
+        title="发票详情"
+        width={520}
+        open={drawerOpen}
+        onClose={() => setDrawerOpen(false)}
+        extra={
+          detail?.status === 'PENDING' ? (
+            <>
+              <Upload
+                accept="image/*,.pdf"
+                showUploadList={false}
+                beforeUpload={(file) => {
+                  void issueWithFile(file);
+                  return false;
+                }}
+              >
+                <Button type="primary" loading={uploading} style={{ marginRight: 8 }}>
+                  上传并开票
+                </Button>
+              </Upload>
+              <Button danger onClick={() => void reject()}>
+                驳回
+              </Button>
+            </>
+          ) : null
+        }
+      >
+        {detail && (
+          <Descriptions column={1} bordered size="small">
+            <Descriptions.Item label="申请单号">{detail.invoiceNo}</Descriptions.Item>
+            <Descriptions.Item label="订单号">{detail.orderNo ?? '—'}</Descriptions.Item>
+            <Descriptions.Item label="金额">{detail.payAmount ?? '—'}</Descriptions.Item>
+            <Descriptions.Item label="用户手机">{detail.userPhone ?? '—'}</Descriptions.Item>
+            <Descriptions.Item label="抬头类型">
+              {INVOICE_TITLE_TYPE_LABELS[detail.titleType]}
+            </Descriptions.Item>
+            <Descriptions.Item label="发票类型">
+              {INVOICE_KIND_LABELS[detail.invoiceKind]}
+            </Descriptions.Item>
+            <Descriptions.Item label="抬头名称">{detail.titleName}</Descriptions.Item>
+            <Descriptions.Item label="税号">{detail.taxNo ?? '—'}</Descriptions.Item>
+            <Descriptions.Item label="地址电话">{detail.addressPhone ?? '—'}</Descriptions.Item>
+            <Descriptions.Item label="开户行账号">{detail.bankAccount ?? '—'}</Descriptions.Item>
+            <Descriptions.Item label="邮箱">{detail.email}</Descriptions.Item>
+            <Descriptions.Item label="手机">{detail.phone}</Descriptions.Item>
+            <Descriptions.Item label="状态">
+              {INVOICE_STATUS_LABELS[detail.status]}
+              {detail.overdue ? '（超 2 工作日）' : ''}
+            </Descriptions.Item>
+            <Descriptions.Item label="发票文件">
+              {detail.fileUrl ? (
+                <a href={detail.fileUrl} target="_blank" rel="noreferrer">
+                  查看/下载
+                </a>
+              ) : (
+                '—'
+              )}
+            </Descriptions.Item>
+            <Descriptions.Item label="备注">{detail.remark ?? '—'}</Descriptions.Item>
+          </Descriptions>
+        )}
+      </Drawer>
+    </div>
+  );
+}

apps/admin-web/src/pages/TicketsPage.tsx

@@ -1,6 +1,7 @@
 import { useState } from 'react';
-import { Button, Descriptions, Drawer, Form, Select, Table, Typography, message } from 'antd';
+import { Button, Descriptions, Drawer, Form, Image, Input, Select, Table, Typography, message } from 'antd';
 import type { ColumnsType } from 'antd/es/table';
+import { TICKET_TYPE_LABELS, type TicketTypeDto } from '@dukang/shared-types';
 import { request } from '../lib/api';
 import { fmtTime } from '../lib/constants';
 import { useAdminList } from '../lib/useAdminList';
@@ -8,11 +9,12 @@ import { useAdminList } from '../lib/useAdminList';
 type Row = {
   id: string;
   ticketNo: string;
-  ticketType: string;
+  ticketType: TicketTypeDto;
   status: string;
   refType: string;
   refId: string;
   remark?: string;
+  extraJson?: { evidenceUrls?: string[] };
   createdAt: string;
 };
 
@@ -28,7 +30,7 @@ export default function TicketsPage() {
     },
     [filters],
   );
-  const [detail, setDetail] = useState<Record<string, unknown> | null>(null);
+  const [detail, setDetail] = useState<Row | null>(null);
   const [drawerOpen, setDrawerOpen] = useState(false);
 
   async function approve(id: string) {
@@ -50,52 +52,124 @@ export default function TicketsPage() {
 
   const columns: ColumnsType<Row> = [
     { title: '工单号', dataIndex: 'ticketNo', width: 180 },
-    { title: '类型', dataIndex: 'ticketType', width: 100 },
+    {
+      title: '类型',
+      dataIndex: 'ticketType',
+      width: 110,
+      render: (t: TicketTypeDto) => TICKET_TYPE_LABELS[t] ?? t,
+    },
     { title: '状态', dataIndex: 'status', width: 90 },
     { title: '关联', width: 140, render: (_, r) => `${r.refType}#${r.refId}` },
     { title: '备注', dataIndex: 'remark', ellipsis: true },
     { title: '时间', dataIndex: 'createdAt', width: 160, render: fmtTime },
     {
-      title: '操作', width: 80,
+      title: '操作',
+      width: 80,
       render: (_, row) => (
-        <Button type="link" size="small" onClick={async () => {
+        <Button
-          setDetail(await request(`/admin/tickets/${row.id}`));
+          type="link"
-          setDrawerOpen(true);
+          size="small"
-        }}>详情</Button>
+          onClick={async () => {
+            setDetail(await request(`/admin/tickets/${row.id}`));
+            setDrawerOpen(true);
+          }}
+        >
+          详情
+        </Button>
       ),
     },
   ];
 
+  const evidenceUrls = detail?.extraJson?.evidenceUrls ?? [];
+
   return (
     <div>
       <Typography.Title level={4}>工单中心</Typography.Title>
-      <Form layout="inline" style={{ marginBottom: 16 }} onFinish={(v) => { setFilters(v); setPage(1); }}>
+      <Form
+        layout="inline"
+        style={{ marginBottom: 16 }}
+        onFinish={(v) => {
+          setFilters(v);
+          setPage(1);
+        }}
+      >
         <Form.Item name="ticketType" label="类型">
-          <Select allowClear style={{ width: 120 }} options={[
+          <Select
-            { value: 'REFUND', label: '退款' },
+            allowClear
-            { value: 'RESHIPMENT', label: '补发' },
+            style={{ width: 140 }}
-            { value: 'ALERT', label: '异常' },
+            options={[
-          ]} />
+              { value: 'REFUND', label: '仅退款' },
+              { value: 'RESHIPMENT', label: '破损补发' },
+              { value: 'DAMAGE_RETURN', label: '破损退货' },
+              { value: 'RETURN_REFUND', label: '退货退款' },
+              { value: 'ALERT', label: '异常' },
+            ]}
+          />
         </Form.Item>
-        <Form.Item name="status" label="状态"><Input allowClear placeholder="PENDING" /></Form.Item>
+        <Form.Item name="status" label="状态">
-        <Button type="primary" htmlType="submit">筛选</Button>
+          <Input allowClear placeholder="PENDING" />
+        </Form.Item>
+        <Button type="primary" htmlType="submit">
+          筛选
+        </Button>
       </Form>
-      <Table rowKey="id" loading={loading} columns={columns} dataSource={data?.items ?? []} scroll={{ x: 900 }}
+      <Table
-        pagination={{ current: page, pageSize, total: data?.total ?? 0, showSizeChanger: true, onChange: (p, ps) => { setPage(p); setPageSize(ps); } }} />
+        rowKey="id"
-      <Drawer title="工单详情" width={480} open={drawerOpen} onClose={() => setDrawerOpen(false)}
+        loading={loading}
-        extra={detail && (detail.status === 'PENDING' || detail.status === 'OPEN') ? (
+        columns={columns}
-          <>
+        dataSource={data?.items ?? []}
-            <Button type="primary" onClick={() => approve(String(detail.id))} style={{ marginRight: 8 }}>通过</Button>
+        scroll={{ x: 900 }}
-            <Button danger onClick={() => reject(String(detail.id))}>驳回</Button>
+        pagination={{
-          </>
+          current: page,
-        ) : null}>
+          pageSize,
+          total: data?.total ?? 0,
+          showSizeChanger: true,
+          onChange: (p, ps) => {
+            setPage(p);
+            setPageSize(ps);
+          },
+        }}
+      />
+      <Drawer
+        title="工单详情"
+        width={480}
+        open={drawerOpen}
+        onClose={() => setDrawerOpen(false)}
+        extra={
+          detail && (detail.status === 'PENDING' || detail.status === 'OPEN') ? (
+            <>
+              <Button type="primary" onClick={() => approve(String(detail.id))} style={{ marginRight: 8 }}>
+                通过
+              </Button>
+              <Button danger onClick={() => reject(String(detail.id))}>
+                驳回
+              </Button>
+            </>
+          ) : null
+        }
+      >
         {detail && (
           <Descriptions column={1} bordered size="small">
             <Descriptions.Item label="工单号">{String(detail.ticketNo)}</Descriptions.Item>
-            <Descriptions.Item label="类型">{String(detail.ticketType)}</Descriptions.Item>
+            <Descriptions.Item label="类型">
+              {TICKET_TYPE_LABELS[detail.ticketType] ?? detail.ticketType}
+            </Descriptions.Item>
             <Descriptions.Item label="状态">{String(detail.status)}</Descriptions.Item>
-            <Descriptions.Item label="关联">{String(detail.refType)} #{String(detail.refId)}</Descriptions.Item>
+            <Descriptions.Item label="关联">
+              {String(detail.refType)} #{String(detail.refId)}
+            </Descriptions.Item>
             <Descriptions.Item label="备注">{String(detail.remark ?? '—')}</Descriptions.Item>
+            <Descriptions.Item label="凭证">
+              {evidenceUrls.length ? (
+                <Image.PreviewGroup>
+                  {evidenceUrls.map((url) => (
+                    <Image key={url} src={url} width={72} style={{ marginRight: 8 }} />
+                  ))}
+                </Image.PreviewGroup>
+              ) : (
+                '—'
+              )}
+            </Descriptions.Item>
           </Descriptions>
         )}
       </Drawer>

apps/h5-user/.env.example

@@ -0,0 +1,2 @@
+# 企业微信客服链接（覆盖 shared-types 默认值）
+# VITE_CS_WECOM_URL=https://work.weixin.qq.com/kfid/kfc8b88659a1dffa8cd

apps/h5-user/src/App.tsx

@@ -20,6 +20,10 @@ import RedeemCodePage from './pages/RedeemCodePage';
 import RedeemSuccessPage from './pages/RedeemSuccessPage';
 import PayPage from './pages/PayPage';
 import CustomerServicePage from './pages/CustomerServicePage';
+import AfterSalePage from './pages/AfterSalePage';
+import AfterSaleListPage from './pages/AfterSaleListPage';
+import InvoiceApplyPage from './pages/InvoiceApplyPage';
+import InvoiceListPage from './pages/InvoiceListPage';
 import { UserSessionProvider } from './contexts/UserSessionContext';
 import { capturePromoFromUrl } from './lib/promo';
 import WechatShareBootstrap from './components/WechatShareBootstrap';
@@ -51,6 +55,10 @@ export default function App() {
       <Route path="/order/confirm" element={<OrderConfirmPage />} />
       <Route path="/pay" element={<PayPage />} />
       <Route path="/customer-service" element={<CustomerServicePage />} />
+      <Route path="/after-sale" element={<AfterSalePage />} />
+      <Route path="/after-sale/list" element={<AfterSaleListPage />} />
+      <Route path="/invoices" element={<InvoiceListPage />} />
+      <Route path="/invoices/apply" element={<InvoiceApplyPage />} />
       <Route path="/addresses" element={<AddressListPage />} />
       <Route path="/addresses/new" element={<AddressEditPage />} />
       <Route path="/addresses/:id/edit" element={<AddressEditPage />} />

apps/h5-user/src/components/ContactCustomerSheet.tsx

@@ -1,6 +1,6 @@
-import { useNavigate } from 'react-router-dom';
 import { CUSTOMER_SERVICE_PHONE } from '@dukang/shared-types';
 import { track } from '../lib/analytics';
+import { openWecomCustomerService } from '../lib/customer-service';
 
 type ContactCustomerSheetProps = {
   orderId?: string;
@@ -8,8 +8,7 @@ type ContactCustomerSheetProps = {
   onClose: () => void;
 };
 
-export default function ContactCustomerSheet({ orderId, orderNo, onClose }: ContactCustomerSheetProps) {
+export default function ContactCustomerSheet({ orderId, onClose }: ContactCustomerSheetProps) {
-  const navigate = useNavigate();
   const tel = CUSTOMER_SERVICE_PHONE.replace(/-/g, '');
 
   function openPhone() {
@@ -18,13 +17,11 @@ export default function ContactCustomerSheet({ orderId, orderNo, onClose }: Cont
     onClose();
   }
 
-  function openChat() {
+  function openOnline() {
-    track('cs_contact', { type: 'chat', orderId });
+    track('cs_contact', { type: 'wecom_kf', orderId });
-    const qs = new URLSearchParams();
+    if (openWecomCustomerService()) {
-    if (orderId) qs.set('orderId', orderId);
+      onClose();
-    if (orderNo) qs.set('orderNo', orderNo);
+    }
-    onClose();
-    navigate(`/customer-service?${qs.toString()}`);
   }
 
   return (
@@ -49,7 +46,7 @@ export default function ContactCustomerSheet({ orderId, orderNo, onClose }: Cont
             <span className="material-symbols-outlined contact-customer-chevron">chevron_right</span>
           </button>
 
-          <button type="button" className="contact-customer-option" onClick={openChat}>
+          <button type="button" className="contact-customer-option" onClick={openOnline}>
             <div className="contact-customer-option-icon">
               <span className="material-symbols-outlined">chat</span>
             </div>

apps/h5-user/src/lib/customer-service.ts

@@ -0,0 +1,23 @@
+import { CUSTOMER_SERVICE_PHONE, CUSTOMER_SERVICE_WECOM_URL } from '@dukang/shared-types';
+import { isWechatEnv } from './weixin';
+
+/** 企微客服链接：优先 Vite env，否则 shared-types 默认 */
+export function getCustomerServiceWecomUrl(): string {
+  const fromEnv = import.meta.env.VITE_CS_WECOM_URL?.trim();
+  return fromEnv || CUSTOMER_SERVICE_WECOM_URL;
+}
+
+/**
+ * 打开企业微信客服会话（须在微信内；需用户点击手势）。
+ * @returns true 已跳转；false 非微信环境已提示
+ */
+export function openWecomCustomerService(): boolean {
+  if (!isWechatEnv()) {
+    window.alert('请在微信中打开以联系在线客服');
+    return false;
+  }
+  window.location.href = getCustomerServiceWecomUrl();
+  return true;
+}
+
+export { CUSTOMER_SERVICE_PHONE };

apps/h5-user/src/lib/upload.ts

@@ -0,0 +1,37 @@
+import { apiBase } from './api';
+
+export type OssMediaType = 'IMAGE' | 'VIDEO' | 'FILE';
+
+export type UploadFileResult = {
+  url: string;
+  ossKey: string;
+  bucket: string;
+  mock: boolean;
+};
+
+/** 经 API 服务端转存 OSS */
+export async function uploadFileToOss(
+  file: File,
+  options: { bizType: string; mediaType?: OssMediaType },
+): Promise<UploadFileResult> {
+  const mediaType = options.mediaType ?? (file.type.startsWith('video/') ? 'VIDEO' : 'IMAGE');
+  const formData = new FormData();
+  formData.append('file', file);
+  formData.append('bizType', options.bizType);
+  formData.append('mediaType', mediaType);
+
+  const headers: Record<string, string> = {
+    'X-Client-App': 'USER_H5',
+  };
+  const token = localStorage.getItem('accessToken');
+  if (token) headers.Authorization = `Bearer ${token}`;
+
+  const res = await fetch(`${apiBase}/common/resources/upload`, {
+    method: 'POST',
+    headers,
+    body: formData,
+  });
+  const json = await res.json();
+  if (json.code !== 0) throw new Error(json.message || '上传失败');
+  return json.data as UploadFileResult;
+}

apps/h5-user/src/pages/AfterSaleListPage.tsx

@@ -0,0 +1,71 @@
+import { useEffect, useState } from 'react';
+import { useNavigate } from 'react-router-dom';
+import { TICKET_TYPE_LABELS, type TicketTypeDto } from '@dukang/shared-types';
+import SubPageHeader from '../components/SubPageHeader';
+import { request } from '../lib/api';
+
+type TicketRow = {
+  id: string;
+  ticketNo: string;
+  ticketType: TicketTypeDto;
+  status: string;
+  orderNo?: string;
+  remark?: string;
+  createdAt: string;
+};
+
+const STATUS_LABEL: Record<string, string> = {
+  PENDING: '待处理',
+  OPEN: '处理中',
+  RESOLVED: '已完成',
+  REJECTED: '已驳回',
+  CLOSED: '已关闭',
+};
+
+export default function AfterSaleListPage() {
+  const navigate = useNavigate();
+  const [items, setItems] = useState<TicketRow[]>([]);
+  const [loading, setLoading] = useState(true);
+
+  useEffect(() => {
+    request<{ items: TicketRow[] }>('USER_H5', '/trade/after-sale-tickets?pageSize=50')
+      .then((res) => setItems(res.items ?? []))
+      .catch(() => setItems([]))
+      .finally(() => setLoading(false));
+  }, []);
+
+  return (
+    <div className="after-sale-page">
+      <SubPageHeader title="我的售后" onBack={() => navigate(-1)} />
+      <main className="after-sale-body">
+        {loading ? (
+          <p className="after-sale-empty">加载中…</p>
+        ) : items.length === 0 ? (
+          <div className="after-sale-empty-box">
+            <p className="after-sale-empty">暂无售后工单</p>
+            <button type="button" className="after-sale-primary" onClick={() => navigate('/after-sale')}>
+              申请售后
+            </button>
+          </div>
+        ) : (
+          <div className="after-sale-order-list">
+            {items.map((t) => (
+              <div key={t.id} className="after-sale-order-item after-sale-ticket-card">
+                <div className="after-sale-ticket-head">
+                  <span>{TICKET_TYPE_LABELS[t.ticketType] ?? t.ticketType}</span>
+                  <span className="after-sale-ticket-status">{STATUS_LABEL[t.status] ?? t.status}</span>
+                </div>
+                <p className="after-sale-order-no">{t.ticketNo}</p>
+                <p className="after-sale-order-meta">订单 {t.orderNo ?? '—'} · {new Date(t.createdAt).toLocaleString()}</p>
+                {t.remark ? <p className="after-sale-order-meta">{t.remark}</p> : null}
+              </div>
+            ))}
+            <button type="button" className="after-sale-primary" onClick={() => navigate('/after-sale')}>
+              新建售后
+            </button>
+          </div>
+        )}
+      </main>
+    </div>
+  );
+}

apps/h5-user/src/pages/AfterSalePage.tsx

@@ -0,0 +1,232 @@
+import { useEffect, useMemo, useState } from 'react';
+import { useNavigate, useSearchParams } from 'react-router-dom';
+import {
+  AFTER_SALE_TICKET_TYPES,
+  TICKET_TYPE_LABELS,
+  type AfterSaleTicketType,
+} from '@dukang/shared-types';
+import SubPageHeader from '../components/SubPageHeader';
+import { request } from '../lib/api';
+import { uploadFileToOss } from '../lib/upload';
+
+type OrderRow = {
+  id: string;
+  orderNo: string;
+  status: string;
+  payAmount: number | string;
+  productName?: string;
+  createdAt?: string;
+};
+
+const STEPS = ['类型', '订单', '凭证', '完成'] as const;
+
+export default function AfterSalePage() {
+  const navigate = useNavigate();
+  const [params] = useSearchParams();
+  const presetOrderId = params.get('orderId') || '';
+  const presetType = (params.get('type') as AfterSaleTicketType | null) || null;
+
+  const [step, setStep] = useState(0);
+  const [ticketType, setTicketType] = useState<AfterSaleTicketType | null>(
+    presetType && AFTER_SALE_TICKET_TYPES.includes(presetType) ? presetType : null,
+  );
+  const [orders, setOrders] = useState<OrderRow[]>([]);
+  const [orderId, setOrderId] = useState(presetOrderId);
+  const [remark, setRemark] = useState('');
+  const [evidenceUrls, setEvidenceUrls] = useState<string[]>([]);
+  const [uploading, setUploading] = useState(false);
+  const [submitting, setSubmitting] = useState(false);
+  const [ticketNo, setTicketNo] = useState('');
+
+  useEffect(() => {
+    Promise.all([
+      request<{ list?: OrderRow[] }>('USER_H5', '/trade/orders?tab=paid&pageSize=50'),
+      request<{ list?: OrderRow[] }>('USER_H5', '/trade/orders?tab=completed&pageSize=50'),
+    ])
+      .then(([paid, completed]) => {
+        const map = new Map<string, OrderRow>();
+        [...(paid.list ?? []), ...(completed.list ?? [])].forEach((o) => map.set(o.id, o));
+        setOrders([...map.values()]);
+      })
+      .catch(() => setOrders([]));
+  }, []);
+
+  const selectedOrder = useMemo(() => orders.find((o) => o.id === orderId), [orders, orderId]);
+
+  async function onPickFiles(files: FileList | null) {
+    if (!files?.length) return;
+    setUploading(true);
+    try {
+      const uploaded: string[] = [];
+      for (const file of Array.from(files).slice(0, 6 - evidenceUrls.length)) {
+        const res = await uploadFileToOss(file, { bizType: 'after-sale' });
+        uploaded.push(res.url);
+      }
+      setEvidenceUrls((prev) => [...prev, ...uploaded].slice(0, 6));
+    } catch (e) {
+      window.alert(e instanceof Error ? e.message : '上传失败');
+    } finally {
+      setUploading(false);
+    }
+  }
+
+  async function submit() {
+    if (!ticketType || !orderId) return;
+    setSubmitting(true);
+    try {
+      const ticket = await request<{ ticketNo: string }>('USER_H5', `/trade/orders/${orderId}/after-sale-tickets`, {
+        method: 'POST',
+        body: JSON.stringify({
+          ticketType,
+          remark: remark.trim() || undefined,
+          evidenceUrls,
+        }),
+      });
+      setTicketNo(ticket.ticketNo);
+      setStep(3);
+    } catch (e) {
+      window.alert(e instanceof Error ? e.message : '提交失败');
+    } finally {
+      setSubmitting(false);
+    }
+  }
+
+  function nextFromType() {
+    if (!ticketType) {
+      window.alert('请选择售后类型');
+      return;
+    }
+    setStep(1);
+  }
+
+  function nextFromOrder() {
+    if (!orderId) {
+      window.alert('请选择订单');
+      return;
+    }
+    setStep(2);
+  }
+
+  return (
+    <div className="after-sale-page">
+      <SubPageHeader title="申请售后" onBack={() => navigate(-1)} />
+
+      <div className="after-sale-steps">
+        {STEPS.map((label, i) => (
+          <span key={label} className={`after-sale-step${i === step ? ' is-active' : i < step ? ' is-done' : ''}`}>
+            {label}
+          </span>
+        ))}
+      </div>
+
+      <main className="after-sale-body">
+        {step === 0 && (
+          <div className="after-sale-type-list">
+            {AFTER_SALE_TICKET_TYPES.map((t) => (
+              <button
+                key={t}
+                type="button"
+                className={`after-sale-type-item${ticketType === t ? ' is-selected' : ''}`}
+                onClick={() => setTicketType(t)}
+              >
+                <span>{TICKET_TYPE_LABELS[t]}</span>
+                <span className="material-symbols-outlined">chevron_right</span>
+              </button>
+            ))}
+            <button type="button" className="after-sale-primary" onClick={nextFromType}>
+              下一步
+            </button>
+          </div>
+        )}
+
+        {step === 1 && (
+          <div className="after-sale-order-list">
+            {orders.length === 0 ? (
+              <p className="after-sale-empty">暂无可售后订单</p>
+            ) : (
+              orders.map((o) => (
+                <button
+                  key={o.id}
+                  type="button"
+                  className={`after-sale-order-item${orderId === o.id ? ' is-selected' : ''}`}
+                  onClick={() => setOrderId(o.id)}
+                >
+                  <p className="after-sale-order-no">{o.orderNo}</p>
+                  <p className="after-sale-order-meta">
+                    {o.productName || '商品'} · ¥{Number(o.payAmount).toFixed(2)}
+                  </p>
+                </button>
+              ))
+            )}
+            <div className="after-sale-actions">
+              <button type="button" className="after-sale-secondary" onClick={() => setStep(0)}>
+                上一步
+              </button>
+              <button type="button" className="after-sale-primary" onClick={nextFromOrder}>
+                下一步
+              </button>
+            </div>
+          </div>
+        )}
+
+        {step === 2 && (
+          <div className="after-sale-form">
+            <p className="after-sale-summary">
+              {ticketType ? TICKET_TYPE_LABELS[ticketType] : ''} · {selectedOrder?.orderNo ?? orderId}
+            </p>
+            <label className="after-sale-label">问题描述</label>
+            <textarea
+              className="after-sale-textarea"
+              rows={4}
+              placeholder="请描述问题（选填）"
+              value={remark}
+              onChange={(e) => setRemark(e.target.value)}
+            />
+            <label className="after-sale-label">凭证图片（破损类建议上传）</label>
+            <div className="after-sale-evidence">
+              {evidenceUrls.map((url) => (
+                <img key={url} src={url} alt="" className="after-sale-evidence-img" />
+              ))}
+              {evidenceUrls.length < 6 && (
+                <label className="after-sale-evidence-add">
+                  <input
+                    type="file"
+                    accept="image/*"
+                    multiple
+                    hidden
+                    disabled={uploading}
+                    onChange={(e) => void onPickFiles(e.target.files)}
+                  />
+                  {uploading ? '上传中' : '+'}
+                </label>
+              )}
+            </div>
+            <div className="after-sale-actions">
+              <button type="button" className="after-sale-secondary" onClick={() => setStep(1)}>
+                上一步
+              </button>
+              <button type="button" className="after-sale-primary" disabled={submitting} onClick={() => void submit()}>
+                {submitting ? '提交中…' : '提交工单'}
+              </button>
+            </div>
+          </div>
+        )}
+
+        {step === 3 && (
+          <div className="after-sale-success">
+            <span className="material-symbols-outlined after-sale-success-icon">check_circle</span>
+            <p className="after-sale-success-title">售后已提交</p>
+            <p className="after-sale-success-no">工单号 {ticketNo}</p>
+            <p className="after-sale-success-hint">总部将尽快审核，请留意处理进度</p>
+            <button type="button" className="after-sale-primary" onClick={() => navigate('/after-sale/list')}>
+              查看我的售后
+            </button>
+            <button type="button" className="after-sale-secondary" onClick={() => navigate('/orders')}>
+              返回订单
+            </button>
+          </div>
+        )}
+      </main>
+    </div>
+  );
+}

apps/h5-user/src/pages/CustomerServicePage.tsx

@@ -1,186 +1,35 @@
-import { useEffect, useRef, useState } from 'react';
+import { useNavigate } from 'react-router-dom';
-import { useNavigate, useSearchParams } from 'react-router-dom';
 import SubPageHeader from '../components/SubPageHeader';
-import { request } from '../lib/api';
+import { CUSTOMER_SERVICE_PHONE, openWecomCustomerService } from '../lib/customer-service';
-
+import { track } from '../lib/analytics';
-type ChatMessage = {
-  id: string;
-  role: 'user' | 'agent' | 'system';
-  text: string;
-  time?: string;
-};
-
-const QUICK_QUESTIONS = [
-  { key: 'logistics', label: '物流查询' },
-  { key: 'damage', label: '破损补发' },
-  { key: 'refund', label: '申请退款' },
-  { key: 'address', label: '修改地址' },
-] as const;
-
-function nowLabel() {
-  const d = new Date();
-  const pad = (n: number) => String(n).padStart(2, '0');
-  return `${pad(d.getHours())}:${pad(d.getMinutes())}`;
-}
-
-function agentReply(userText: string, orderNo?: string) {
-  if (/订单|DK\d+/i.test(userText) || orderNo) {
-    return '已收到您的订单信息，客服将在工作时间 9:00-18:00 内为您处理，请保持电话畅通。';
-  }
-  if (userText.includes('破损') || userText.includes('补发')) {
-    return '非常抱歉给您带来不便。请提供订单号并描述破损情况，我们将尽快安排补发。';
-  }
-  if (userText.includes('退款')) {
-    return '请提供订单号与退款原因，客服将为您核实订单状态并协助办理。';
-  }
-  if (userText.includes('地址')) {
-    return '待发货/出库中的订单可在订单详情修改收货地址；已发货订单请联系客服协助处理。';
-  }
-  if (userText.includes('物流')) {
-    return '您可在订单详情查看配送进度；如有异常请提供订单号，我们为您查询。';
-  }
-  return '您好，杜康客服已收到您的消息，请稍候，我们将尽快回复。';
-}
 
 export default function CustomerServicePage() {
   const navigate = useNavigate();
-  const [params] = useSearchParams();
+  const tel = CUSTOMER_SERVICE_PHONE.replace(/-/g, '');
-  const orderId = params.get('orderId') || '';
-  const orderNo = params.get('orderNo') || '';
-  const [input, setInput] = useState('');
-  const [messages, setMessages] = useState<ChatMessage[]>([]);
-  const [sending, setSending] = useState(false);
-  const listRef = useRef<HTMLDivElement>(null);
 
-  useEffect(() => {
+  function openOnline() {
-    const welcome: ChatMessage[] = [
+    track('cs_contact', { type: 'wecom_kf' });
-      { id: 'sys-1', role: 'system', text: nowLabel(), time: nowLabel() },
+    openWecomCustomerService();
-      {
-        id: 'agent-welcome',
-        role: 'agent',
-        text: orderNo
-          ? `您好，我是杜康好客客服。已为您关联订单 ${orderNo}，请问有什么可以帮您？`
-          : '您好，我是杜康好客客服。请问有什么可以帮您？',
-      },
-    ];
-    setMessages(welcome);
-  }, [orderNo]);
-
-  useEffect(() => {
-    listRef.current?.scrollTo({ top: listRef.current.scrollHeight, behavior: 'smooth' });
-  }, [messages]);
-
-  function pushMessage(role: ChatMessage['role'], text: string) {
-    setMessages((prev) => [...prev, { id: `${Date.now()}-${prev.length}`, role, text }]);
   }
 
-  async function sendText(text: string) {
-    const trimmed = text.trim();
-    if (!trimmed || sending) return;
-    setSending(true);
-    pushMessage('user', trimmed);
-    setInput('');
-    window.setTimeout(() => {
-      pushMessage('agent', agentReply(trimmed, orderNo));
-      setSending(false);
-    }, 600);
-  }
-
-  async function loadOrderContext() {
-    if (!orderId) return null;
-    try {
-      return await request<Record<string, unknown>>('USER_H5', `/trade/orders/${orderId}`);
-    } catch {
-      return null;
-    }
-  }
-
-  useEffect(() => {
-    if (!orderId) return;
-    loadOrderContext().then((order) => {
-      if (!order) return;
-      const no = String(order.orderNo || orderNo);
-      if (no && !orderNo) {
-        pushMessage('system', `已关联订单 ${no}`);
-      }
-    });
-    // eslint-disable-next-line react-hooks/exhaustive-deps
-  }, [orderId]);
-
   return (
-    <div className="customer-service-page">
+    <div className="customer-service-page customer-service-page--oa">
       <SubPageHeader title="在线客服" onBack={() => navigate(-1)} />
 
-      {orderNo && (
+      <div className="customer-service-oa-body">
-        <div className="customer-service-order-card">
+        <p className="customer-service-wecom-title">杜康好客客服</p>
-          <span className="material-symbols-outlined">receipt_long</span>
+        <p className="customer-service-wecom-hint">点击下方按钮，在微信内进入在线客服会话</p>
-          <div>
-            <p className="customer-service-order-label">当前咨询订单</p>
-            <p className="customer-service-order-no">{orderNo}</p>
-          </div>
-        </div>
-      )}
 
-      <div className="customer-service-chat" ref={listRef}>
+        <button type="button" className="customer-service-wecom-btn" onClick={openOnline}>
-        {messages.map((m) => {
+          <span className="material-symbols-outlined">headset_mic</span>
-          if (m.role === 'system') {
+          联系在线客服
-            return (
-              <div key={m.id} className="customer-service-time">
-                <span>{m.text}</span>
-              </div>
-            );
-          }
-          const isUser = m.role === 'user';
-          return (
-            <div
-              key={m.id}
-              className={`customer-service-bubble-row${isUser ? ' is-user' : ' is-agent'}`}
-            >
-              {!isUser && (
-                <div className="customer-service-avatar" aria-hidden>
-                  <span className="material-symbols-outlined">support_agent</span>
-                </div>
-              )}
-              <div className={`customer-service-bubble${isUser ? ' is-user' : ''}`}>{m.text}</div>
-            </div>
-          );
-        })}
-      </div>
-
-      <div className="customer-service-quick">
-        {QUICK_QUESTIONS.map((q) => (
-          <button
-            key={q.key}
-            type="button"
-            className="customer-service-quick-btn"
-            disabled={sending}
-            onClick={() => sendText(q.label)}
-          >
-            {q.label}
-          </button>
-        ))}
-      </div>
-
-      <footer className="customer-service-inputbar">
-        <input
-          type="text"
-          className="customer-service-input"
-          placeholder="请输入您的问题..."
-          value={input}
-          onChange={(e) => setInput(e.target.value)}
-          onKeyDown={(e) => {
-            if (e.key === 'Enter') void sendText(input);
-          }}
-        />
-        <button
-          type="button"
-          className="customer-service-send"
-          disabled={sending || !input.trim()}
-          onClick={() => sendText(input)}
-        >
-          发送
         </button>
-      </footer>
+
+        <a className="customer-service-phone-link" href={`tel:${tel}`}>
+          <span className="material-symbols-outlined">call</span>
+          或拨打客服电话 {CUSTOMER_SERVICE_PHONE}
+        </a>
+      </div>
     </div>
   );
 }

apps/h5-user/src/pages/InvoiceApplyPage.tsx

@@ -0,0 +1,158 @@
+import { useEffect, useState } from 'react';
+import { useNavigate, useSearchParams } from 'react-router-dom';
+import {
+  INVOICE_KIND_LABELS,
+  INVOICE_TITLE_TYPE_LABELS,
+  type InvoiceKind,
+  type InvoiceTitleType,
+} from '@dukang/shared-types';
+import SubPageHeader from '../components/SubPageHeader';
+import { request } from '../lib/api';
+
+type OrderRow = { id: string; orderNo: string; payAmount: number | string; productName?: string };
+
+export default function InvoiceApplyPage() {
+  const navigate = useNavigate();
+  const [params] = useSearchParams();
+  const presetOrderId = params.get('orderId') || '';
+
+  const [orders, setOrders] = useState<OrderRow[]>([]);
+  const [orderId, setOrderId] = useState(presetOrderId);
+  const [titleType, setTitleType] = useState<InvoiceTitleType>('PERSONAL');
+  const [invoiceKind, setInvoiceKind] = useState<InvoiceKind>('NORMAL');
+  const [titleName, setTitleName] = useState('');
+  const [taxNo, setTaxNo] = useState('');
+  const [addressPhone, setAddressPhone] = useState('');
+  const [bankAccount, setBankAccount] = useState('');
+  const [email, setEmail] = useState('');
+  const [phone, setPhone] = useState('');
+  const [submitting, setSubmitting] = useState(false);
+
+  useEffect(() => {
+    request<{ list?: OrderRow[] }>('USER_H5', '/trade/orders?tab=completed&pageSize=50')
+      .then((res) => setOrders(res.list ?? []))
+      .catch(() => setOrders([]));
+  }, []);
+
+  useEffect(() => {
+    if (invoiceKind === 'SPECIAL') setTitleType('ENTERPRISE');
+  }, [invoiceKind]);
+
+  async function submit() {
+    if (!orderId) {
+      window.alert('请选择订单');
+      return;
+    }
+    if (!titleName.trim() || !email.trim() || !phone.trim()) {
+      window.alert('请填写抬头名称、邮箱与手机号');
+      return;
+    }
+    setSubmitting(true);
+    try {
+      await request('USER_H5', `/trade/orders/${orderId}/invoices`, {
+        method: 'POST',
+        body: JSON.stringify({
+          titleType,
+          invoiceKind,
+          titleName: titleName.trim(),
+          taxNo: taxNo.trim() || undefined,
+          addressPhone: addressPhone.trim() || undefined,
+          bankAccount: bankAccount.trim() || undefined,
+          email: email.trim(),
+          phone: phone.trim(),
+        }),
+      });
+      window.alert('发票申请已提交，总部将在 2 个工作日内开具');
+      navigate('/invoices');
+    } catch (e) {
+      window.alert(e instanceof Error ? e.message : '申请失败');
+    } finally {
+      setSubmitting(false);
+    }
+  }
+
+  return (
+    <div className="after-sale-page">
+      <SubPageHeader title="申请发票" onBack={() => navigate(-1)} />
+      <main className="after-sale-body after-sale-form">
+        <label className="after-sale-label">选择已完成订单</label>
+        <div className="after-sale-order-list" style={{ marginBottom: 16 }}>
+          {orders.length === 0 ? (
+            <p className="after-sale-empty">暂无已完成订单</p>
+          ) : (
+            orders.map((o) => (
+              <button
+                key={o.id}
+                type="button"
+                className={`after-sale-order-item${orderId === o.id ? ' is-selected' : ''}`}
+                onClick={() => setOrderId(o.id)}
+              >
+                <p className="after-sale-order-no">{o.orderNo}</p>
+                <p className="after-sale-order-meta">
+                  {o.productName || '商品'} · ¥{Number(o.payAmount).toFixed(2)}
+                </p>
+              </button>
+            ))
+          )}
+        </div>
+
+        <label className="after-sale-label">发票类型</label>
+        <div className="invoice-chip-row">
+          {(Object.keys(INVOICE_KIND_LABELS) as InvoiceKind[]).map((k) => (
+            <button
+              key={k}
+              type="button"
+              className={`invoice-chip${invoiceKind === k ? ' is-selected' : ''}`}
+              onClick={() => setInvoiceKind(k)}
+            >
+              {INVOICE_KIND_LABELS[k]}
+            </button>
+          ))}
+        </div>
+
+        <label className="after-sale-label">抬头类型</label>
+        <div className="invoice-chip-row">
+          {(Object.keys(INVOICE_TITLE_TYPE_LABELS) as InvoiceTitleType[]).map((t) => (
+            <button
+              key={t}
+              type="button"
+              className={`invoice-chip${titleType === t ? ' is-selected' : ''}`}
+              disabled={invoiceKind === 'SPECIAL' && t === 'PERSONAL'}
+              onClick={() => setTitleType(t)}
+            >
+              {INVOICE_TITLE_TYPE_LABELS[t]}
+            </button>
+          ))}
+        </div>
+
+        <label className="after-sale-label">抬头名称</label>
+        <input className="after-sale-input" value={titleName} onChange={(e) => setTitleName(e.target.value)} placeholder="个人姓名或公司全称" />
+
+        {(titleType === 'ENTERPRISE' || invoiceKind === 'SPECIAL') && (
+          <>
+            <label className="after-sale-label">税号</label>
+            <input className="after-sale-input" value={taxNo} onChange={(e) => setTaxNo(e.target.value)} placeholder="纳税人识别号" />
+          </>
+        )}
+
+        {invoiceKind === 'SPECIAL' && (
+          <>
+            <label className="after-sale-label">地址与电话</label>
+            <input className="after-sale-input" value={addressPhone} onChange={(e) => setAddressPhone(e.target.value)} />
+            <label className="after-sale-label">开户行与账号</label>
+            <input className="after-sale-input" value={bankAccount} onChange={(e) => setBankAccount(e.target.value)} />
+          </>
+        )}
+
+        <label className="after-sale-label">接收邮箱</label>
+        <input className="after-sale-input" type="email" value={email} onChange={(e) => setEmail(e.target.value)} />
+        <label className="after-sale-label">手机号</label>
+        <input className="after-sale-input" value={phone} onChange={(e) => setPhone(e.target.value)} />
+
+        <button type="button" className="after-sale-primary" disabled={submitting} onClick={() => void submit()}>
+          {submitting ? '提交中…' : '提交申请'}
+        </button>
+      </main>
+    </div>
+  );
+}

apps/h5-user/src/pages/InvoiceListPage.tsx

@@ -0,0 +1,68 @@
+import { useEffect, useState } from 'react';
+import { useNavigate } from 'react-router-dom';
+import {
+  INVOICE_KIND_LABELS,
+  INVOICE_STATUS_LABELS,
+  INVOICE_TITLE_TYPE_LABELS,
+  type InvoiceDto,
+} from '@dukang/shared-types';
+import SubPageHeader from '../components/SubPageHeader';
+import { request } from '../lib/api';
+
+export default function InvoiceListPage() {
+  const navigate = useNavigate();
+  const [items, setItems] = useState<InvoiceDto[]>([]);
+  const [loading, setLoading] = useState(true);
+
+  useEffect(() => {
+    request<{ items: InvoiceDto[] }>('USER_H5', '/trade/invoices?pageSize=50')
+      .then((res) => setItems(res.items ?? []))
+      .catch(() => setItems([]))
+      .finally(() => setLoading(false));
+  }, []);
+
+  return (
+    <div className="after-sale-page">
+      <SubPageHeader title="我的发票" onBack={() => navigate(-1)} />
+      <main className="after-sale-body">
+        {loading ? (
+          <p className="after-sale-empty">加载中…</p>
+        ) : items.length === 0 ? (
+          <div className="after-sale-empty-box">
+            <p className="after-sale-empty">暂无发票申请</p>
+            <button type="button" className="after-sale-primary" onClick={() => navigate('/invoices/apply')}>
+              申请发票
+            </button>
+          </div>
+        ) : (
+          <div className="after-sale-order-list">
+            {items.map((inv) => (
+              <div key={inv.id} className="after-sale-order-item after-sale-ticket-card">
+                <div className="after-sale-ticket-head">
+                  <span>
+                    {INVOICE_TITLE_TYPE_LABELS[inv.titleType]} · {INVOICE_KIND_LABELS[inv.invoiceKind]}
+                  </span>
+                  <span className="after-sale-ticket-status">
+                    {INVOICE_STATUS_LABELS[inv.status]}
+                  </span>
+                </div>
+                <p className="after-sale-order-no">{inv.titleName}</p>
+                <p className="after-sale-order-meta">
+                  {inv.invoiceNo} · 订单 {inv.orderNo ?? inv.orderId}
+                </p>
+                {inv.status === 'ISSUED' && inv.fileUrl ? (
+                  <a className="after-sale-file-link" href={inv.fileUrl} target="_blank" rel="noreferrer">
+                    查看/下载发票
+                  </a>
+                ) : null}
+              </div>
+            ))}
+            <button type="button" className="after-sale-primary" onClick={() => navigate('/invoices/apply')}>
+              申请发票
+            </button>
+          </div>
+        )}
+      </main>
+    </div>
+  );
+}

apps/h5-user/src/pages/MinePage.tsx

@@ -17,6 +17,8 @@ const ORDER_SHORTCUTS = [
 
 const SERVICES = [
   { icon: 'location_on', label: '地址管理', to: '/addresses' },
+  { icon: 'assignment_return', label: '售后工单', to: '/after-sale/list' },
+  { icon: 'receipt_long', label: '我的发票', to: '/invoices' },
   { icon: 'storefront', label: '可用门店', to: '/stores' },
   { icon: 'headset_mic', label: '联系客服', badge: '在线中', action: 'cs' as const },
   { icon: 'info', label: '关于我们', action: 'about' as const },

apps/h5-user/src/pages/OrderDetailPage.tsx

@@ -178,6 +178,7 @@ export default function OrderDetailPage() {
     order &&
     !canPay &&
     ['PENDING_SHIP', 'PENDING_RECEIVE', 'COMPLETED', 'OUT_WAREHOUSE', 'SHIPPING'].includes(order.status);
+  const canInvoice = order?.status === 'COMPLETED';
   const productTotal = Number(order?.productAmount ?? order?.payAmount ?? 0);
   const freightTotal = Number(order?.freightAmount ?? 0);
 
@@ -207,22 +208,6 @@ export default function OrderDetailPage() {
     }
   }
 
-  async function requestRefund() {
-    if (!id || !canRefund) return;
-    setConfirming(true);
-    try {
-      await request('USER_H5', `/trade/orders/${id}/refund-requests`, {
-        method: 'POST',
-        body: JSON.stringify({ remark: '用户申请退款' }),
-      });
-      await loadOrder();
-    } catch (e) {
-      window.alert(e instanceof Error ? e.message : '申请退款失败');
-    } finally {
-      setConfirming(false);
-    }
-  }
-
   if (!order) return <div className="empty">加载中...</div>;
 
   return (
@@ -470,8 +455,21 @@ export default function OrderDetailPage() {
           联系客服
         </button>
         {canRefund && order?.status !== 'REFUNDING' && order?.status !== 'REFUNDED' && (
-          <button type="button" className="order-detail-action-outline" disabled={confirming} onClick={requestRefund}>
+          <button
-            申请退款
+            type="button"
+            className="order-detail-action-outline"
+            onClick={() => navigate(`/after-sale?orderId=${order.id}&type=REFUND`)}
+          >
+            申请售后
+          </button>
+        )}
+        {canInvoice && (
+          <button
+            type="button"
+            className="order-detail-action-outline"
+            onClick={() => navigate(`/invoices/apply?orderId=${order.id}`)}
+          >
+            申请发票
           </button>
         )}
         {canPay && (

apps/h5-user/src/styles.css

@@ -5786,7 +5786,6 @@
   color: #1a1c1b;
 }
 
-/* Customer service chat page */
 .customer-service-page {
   min-height: 100vh;
   display: flex;
@@ -5794,142 +5793,285 @@
   background: #faf9f7;
 }
 
-.customer-service-order-card {
+.customer-service-page--oa .customer-service-oa-body {
+  flex: 1;
+  padding: 24px 20px calc(24px + env(safe-area-inset-bottom));
   display: flex;
+  flex-direction: column;
   align-items: center;
-  gap: 12px;
+  justify-content: center;
-  margin: 12px 16px 0;
+  text-align: center;
-  padding: 12px 16px;
-  background: #fff;
-  border-radius: 12px;
-  box-shadow: 0 4px 20px rgba(166, 29, 36, 0.05);
-  color: #a61d24;
 }
 
-.customer-service-order-label {
+.customer-service-wecom-title {
+  margin: 0 0 8px;
+  font-size: 18px;
+  font-weight: 600;
+  color: #1a1c1b;
+}
+
+.customer-service-wecom-hint {
+  margin: 0 0 28px;
+  font-size: 13px;
+  line-height: 1.5;
+  color: #5a413f;
+}
+
+.customer-service-wecom-btn {
+  display: inline-flex;
+  align-items: center;
+  justify-content: center;
+  gap: 8px;
+  width: 100%;
+  max-width: 320px;
+  padding: 14px 20px;
+  border: none;
+  border-radius: 12px;
+  background: #a61d24;
+  color: #fff;
+  font-size: 16px;
+  font-weight: 600;
+}
+
+.customer-service-wecom-btn .material-symbols-outlined {
+  font-size: 22px;
+}
+
+.customer-service-phone-link {
+  display: inline-flex;
+  align-items: center;
+  gap: 6px;
+  margin-top: 24px;
+  font-size: 14px;
+  color: #a61d24;
+  text-decoration: none;
+}
+
+.after-sale-page {
+  min-height: 100dvh;
+  background: #faf9f7;
+  display: flex;
+  flex-direction: column;
+}
+
+.after-sale-steps {
+  display: flex;
+  justify-content: space-around;
+  padding: 12px 16px;
+  background: #fff;
+  border-bottom: 1px solid rgba(0, 0, 0, 0.06);
+}
+
+.after-sale-step {
+  font-size: 12px;
+  color: #999;
+}
+
+.after-sale-step.is-active,
+.after-sale-step.is-done {
+  color: #a61d24;
+  font-weight: 600;
+}
+
+.after-sale-body {
+  flex: 1;
+  padding: 16px 16px calc(24px + env(safe-area-inset-bottom));
+}
+
+.after-sale-type-list,
+.after-sale-order-list,
+.after-sale-form,
+.after-sale-success {
+  display: flex;
+  flex-direction: column;
+  gap: 12px;
+}
+
+.after-sale-type-item,
+.after-sale-order-item {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  width: 100%;
+  text-align: left;
+  padding: 14px 16px;
+  border-radius: 12px;
+  border: 1px solid rgba(226, 190, 188, 0.35);
+  background: #fff;
+}
+
+.after-sale-type-item.is-selected,
+.after-sale-order-item.is-selected {
+  border-color: #a61d24;
+  box-shadow: 0 0 0 1px #a61d24 inset;
+}
+
+.after-sale-order-no {
   margin: 0;
+  font-size: 14px;
+  font-weight: 600;
+  color: #1a1c1b;
+}
+
+.after-sale-order-meta {
+  margin: 4px 0 0;
   font-size: 12px;
   color: #5a413f;
 }
 
-.customer-service-order-no {
+.after-sale-primary,
-  margin: 4px 0 0;
+.after-sale-secondary {
-  font-size: 14px;
+  width: 100%;
-  font-weight: 600;
+  padding: 14px;
-  color: #1a1c1b;
-}
-
-.customer-service-chat {
-  flex: 1;
-  overflow-y: auto;
-  padding: 16px;
-  display: flex;
-  flex-direction: column;
-  gap: 12px;
-  min-height: 0;
-}
-
-.customer-service-time {
-  display: flex;
-  justify-content: center;
-}
-
-.customer-service-time span {
-  font-size: 12px;
-  color: #999;
-  background: rgba(227, 226, 224, 0.3);
-  padding: 4px 12px;
-  border-radius: 999px;
-}
-
-.customer-service-bubble-row {
-  display: flex;
-  gap: 8px;
-  max-width: 85%;
-}
-
-.customer-service-bubble-row.is-user {
-  align-self: flex-end;
-}
-
-.customer-service-bubble-row.is-agent {
-  align-self: flex-start;
-}
-
-.customer-service-avatar {
-  width: 36px;
-  height: 36px;
-  border-radius: 50%;
-  background: #fff;
-  border: 1px solid rgba(226, 190, 188, 0.2);
-  display: flex;
-  align-items: center;
-  justify-content: center;
-  color: #a61d24;
-  flex-shrink: 0;
-}
-
-.customer-service-bubble {
-  padding: 12px;
   border-radius: 12px;
-  font-size: 14px;
+  border: none;
-  line-height: 1.5;
+  font-size: 15px;
-  background: #fff;
+  font-weight: 600;
-  color: #1a1c1b;
-  box-shadow: 0 4px 20px rgba(166, 29, 36, 0.05);
 }
 
-.customer-service-bubble.is-user {
+.after-sale-primary {
   background: #a61d24;
   color: #fff;
-  box-shadow: 0 2px 8px rgba(166, 29, 36, 0.2);
 }
 
-.customer-service-quick {
+.after-sale-secondary {
+  background: #e3e2e0;
+  color: #1a1c1b;
+}
+
+.after-sale-actions {
+  display: flex;
+  gap: 12px;
+  margin-top: 8px;
+}
+
+.after-sale-label {
+  font-size: 13px;
+  color: #5a413f;
+  margin-top: 4px;
+}
+
+.after-sale-textarea,
+.after-sale-input {
+  width: 100%;
+  border: 1px solid #e3e2e0;
+  border-radius: 10px;
+  padding: 10px 12px;
+  font-size: 14px;
+  background: #fff;
+  box-sizing: border-box;
+}
+
+.after-sale-evidence {
   display: flex;
   flex-wrap: wrap;
   gap: 8px;
-  padding: 8px 16px 12px;
 }
 
-.customer-service-quick-btn {
+.after-sale-evidence-img,
-  padding: 6px 12px;
+.after-sale-evidence-add {
-  border-radius: 999px;
+  width: 72px;
-  border: 1px solid rgba(166, 29, 36, 0.25);
+  height: 72px;
-  background: #fff;
+  border-radius: 8px;
-  color: #a61d24;
+  object-fit: cover;
-  font-size: 12px;
 }
 
-.customer-service-inputbar {
+.after-sale-evidence-add {
   display: flex;
-  gap: 8px;
+  align-items: center;
-  padding: 12px 16px calc(12px + env(safe-area-inset-bottom));
+  justify-content: center;
+  border: 1px dashed #ccc;
   background: #fff;
-  border-top: 1px solid #e3e2e0;
+  font-size: 24px;
+  color: #999;
 }
 
-.customer-service-input {
+.after-sale-summary {
-  flex: 1;
+  margin: 0;
-  border: 1px solid #e3e2e0;
+  padding: 12px;
-  border-radius: 999px;
+  border-radius: 10px;
-  padding: 10px 16px;
+  background: rgba(166, 29, 36, 0.06);
-  font-size: 14px;
+  font-size: 13px;
-  outline: none;
+  color: #a61d24;
 }
 
-.customer-service-send {
+.after-sale-empty,
-  border: none;
+.after-sale-empty-box {
-  border-radius: 999px;
+  text-align: center;
-  padding: 10px 18px;
+  color: #999;
-  background: #a61d24;
+  padding: 24px 0;
-  color: #fff;
+}
-  font-size: 14px;
+
+.after-sale-success {
+  align-items: center;
+  text-align: center;
+  padding-top: 40px;
+}
+
+.after-sale-success-icon {
+  font-size: 56px;
+  color: #2e7d32;
+}
+
+.after-sale-success-title {
+  margin: 8px 0 4px;
+  font-size: 18px;
   font-weight: 600;
 }
 
-.customer-service-send:disabled {
+.after-sale-success-no,
-  opacity: 0.5;
+.after-sale-success-hint {
+  margin: 0;
+  font-size: 13px;
+  color: #5a413f;
+}
+
+.after-sale-ticket-head {
+  display: flex;
+  justify-content: space-between;
+  width: 100%;
+  font-size: 13px;
+  font-weight: 600;
+}
+
+.after-sale-ticket-status {
+  color: #a61d24;
+}
+
+.after-sale-ticket-card {
+  flex-direction: column;
+  align-items: flex-start;
+}
+
+.after-sale-file-link {
+  margin-top: 8px;
+  font-size: 13px;
+  color: #a61d24;
+}
+
+.invoice-chip-row {
+  display: flex;
+  flex-wrap: wrap;
+  gap: 8px;
+}
+
+.invoice-chip {
+  padding: 8px 12px;
+  border-radius: 999px;
+  border: 1px solid rgba(166, 29, 36, 0.25);
+  background: #fff;
+  font-size: 12px;
+  color: #a61d24;
+}
+
+.invoice-chip.is-selected {
+  background: #a61d24;
+  color: #fff;
+  border-color: #a61d24;
+}
+
+.invoice-chip:disabled {
+  opacity: 0.4;
 }
 
 /* 微信 H5 系统标题已展示：隐藏页内重复标题；仅标题顶栏收起 */

packages/shared-types/src/config.ts

@@ -45,6 +45,13 @@ export const BRAND_LOGO_MARK_URL = `${BRAND_LOGO_OSS_BASE}logo2.png`;
 /** 总部客服电话（C 端联系客服） */
 export const CUSTOMER_SERVICE_PHONE = '400-888-1234';
 
+/**
+ * 企业微信「微信客服」链接（C 端「在线客服」；微信内网页点击后进入原生客服会话）
+ * 可在 h5-user 用 VITE_CS_WECOM_URL 覆盖
+ */
+export const CUSTOMER_SERVICE_WECOM_URL =
+  'https://work.weixin.qq.com/kfid/kfc8b88659a1dffa8cd';
+
 function readEnv(env?: Record<string, string | undefined>) {
   return (
     env ??

packages/shared-types/src/hq-permissions.ts

@@ -9,6 +9,7 @@ export const HQ_PERMISSION_CATALOG = [
   { key: 'benefit', label: '好客权益' },
   { key: 'deliveries', label: '配送单' },
   { key: 'tickets', label: '工单中心' },
+  { key: 'invoices', label: '发票管理' },
   { key: 'resources', label: 'OSS 资源库' },
   { key: 'logs', label: '日志' },
   { key: 'hq_permissions', label: '权限分配' },
@@ -38,9 +39,10 @@ export const HQ_ROLE_DEFAULT_PERMISSIONS: Record<string, HqPermissionKey[]> = {
     'benefit',
     'deliveries',
     'tickets',
+    'invoices',
     'resources',
     'logs',
   ],
-  FINANCE: ['dashboard', 'orders', 'stores', 'partners', 'benefit', 'logs'],
+  FINANCE: ['dashboard', 'orders', 'stores', 'partners', 'benefit', 'invoices', 'logs'],
-  CUSTOMER_SERVICE: ['dashboard', 'users', 'orders', 'tickets', 'logs'],
+  CUSTOMER_SERVICE: ['dashboard', 'users', 'orders', 'tickets', 'invoices', 'logs'],
 };

packages/shared-types/src/index.ts

@@ -9,7 +9,9 @@ export * from './redeem';
 export * from './settlement';
 export * from './ops';
 export * from './ticket';
+export * from './invoice';
 export * from './user-log';
+
 export * from './store-log';
 export * from './partner-log';
 export * from './promo';

packages/shared-types/src/invoice.ts

@@ -0,0 +1,54 @@
+export type InvoiceTitleType = 'PERSONAL' | 'ENTERPRISE';
+export type InvoiceKind = 'NORMAL' | 'SPECIAL';
+export type InvoiceStatus = 'PENDING' | 'ISSUED' | 'REJECTED';
+
+export const INVOICE_TITLE_TYPE_LABELS: Record<InvoiceTitleType, string> = {
+  PERSONAL: '个人',
+  ENTERPRISE: '企业',
+};
+
+export const INVOICE_KIND_LABELS: Record<InvoiceKind, string> = {
+  NORMAL: '增值税普通发票',
+  SPECIAL: '增值税专用发票',
+};
+
+export const INVOICE_STATUS_LABELS: Record<InvoiceStatus, string> = {
+  PENDING: '待开票',
+  ISSUED: '已开票',
+  REJECTED: '已驳回',
+};
+
+export interface CreateInvoiceRequest {
+  titleType: InvoiceTitleType;
+  invoiceKind: InvoiceKind;
+  titleName: string;
+  taxNo?: string;
+  addressPhone?: string;
+  bankAccount?: string;
+  email: string;
+  phone: string;
+  remark?: string;
+}
+
+export interface InvoiceDto {
+  id: string;
+  invoiceNo: string;
+  orderId: string;
+  userId: string;
+  titleType: InvoiceTitleType;
+  invoiceKind: InvoiceKind;
+  titleName: string;
+  taxNo?: string | null;
+  addressPhone?: string | null;
+  bankAccount?: string | null;
+  email: string;
+  phone: string;
+  status: InvoiceStatus;
+  fileUrl?: string | null;
+  remark?: string | null;
+  issuedAt?: string | null;
+  createdAt: string;
+  orderNo?: string;
+  /** 待开票超过 2 个工作日（总部列表标红用） */
+  overdue?: boolean;
+}

packages/shared-types/src/ticket.ts

@@ -1,4 +1,28 @@
-export type TicketTypeDto = 'REFUND' | 'RESHIPMENT' | 'ALERT';
+/** 售后工单类型（PRD 四类型 + 系统 ALERT） */
+export type TicketTypeDto =
+  | 'REFUND'
+  | 'RESHIPMENT'
+  | 'ALERT'
+  | 'DAMAGE_RETURN'
+  | 'RETURN_REFUND';
+
+/** 用户可发起的售后类型 */
+export const AFTER_SALE_TICKET_TYPES = [
+  'REFUND',
+  'RESHIPMENT',
+  'DAMAGE_RETURN',
+  'RETURN_REFUND',
+] as const;
+
+export type AfterSaleTicketType = (typeof AFTER_SALE_TICKET_TYPES)[number];
+
+export const TICKET_TYPE_LABELS: Record<TicketTypeDto, string> = {
+  REFUND: '仅退款',
+  RESHIPMENT: '破损补发',
+  ALERT: '异常',
+  DAMAGE_RETURN: '破损退货',
+  RETURN_REFUND: '退货退款',
+};
 
 export interface TicketDto {
   id: string;
@@ -8,9 +32,16 @@ export interface TicketDto {
   refType: string;
   refId: string;
   remark?: string | null;
+  extraJson?: Record<string, unknown> | null;
   createdAt: string;
 }
 
 export interface TicketActionRequest {
   remark?: string;
 }
+
+export interface CreateAfterSaleTicketRequest {
+  ticketType: AfterSaleTicketType;
+  remark?: string;
+  evidenceUrls?: string[];
+}

server/dukang-api/prisma/schema.prisma

@@ -83,6 +83,24 @@ enum TicketType {
   REFUND
   RESHIPMENT
   ALERT
+  DAMAGE_RETURN
+  RETURN_REFUND
+}
+
+enum InvoiceTitleType {
+  PERSONAL
+  ENTERPRISE
+}
+
+enum InvoiceKind {
+  NORMAL
+  SPECIAL
+}
+
+enum InvoiceStatus {
+  PENDING
+  ISSUED
+  REJECTED
 }
 
 enum AromaType {
@@ -705,6 +723,7 @@ model User {
   promoTouch     UserPromoAttribution?
   ownedPromoCodes CommonPromoCode[]    @relation("PromoOwnerUser")
   orders         Order[]
+  invoices       UserInvoice[]
   benefitCoupons       BenefitCoupon[]
   redeemRecords        RedeemRecord[]
   redeemPendingRecords RedeemPendingRecord[]
@@ -919,6 +938,7 @@ model Order {
   imageResource CommonResource?   @relation("OrderProductImage", fields: [imageResourceId], references: [id], onDelete: SetNull)
   delivery      OrderDelivery?
   benefitCoupon BenefitCoupon?
+  invoices      UserInvoice[]
 
   @@index([userId, status])
   @@index([cityId, createdAt])
@@ -931,6 +951,37 @@ model Order {
   @@map("user_order")
 }
 
+model UserInvoice {
+  id            BigInt           @id @default(autoincrement()) @db.UnsignedBigInt
+  invoiceNo     String           @unique @map("invoice_no") @db.VarChar(32)
+  orderId       BigInt           @map("order_id") @db.UnsignedBigInt
+  userId        BigInt           @map("user_id") @db.UnsignedBigInt
+  titleType     InvoiceTitleType @map("title_type")
+  invoiceKind   InvoiceKind      @map("invoice_kind")
+  titleName     String           @map("title_name") @db.VarChar(128)
+  taxNo         String?          @map("tax_no") @db.VarChar(32)
+  addressPhone  String?          @map("address_phone") @db.VarChar(256)
+  bankAccount   String?          @map("bank_account") @db.VarChar(256)
+  email         String           @db.VarChar(128)
+  phone         String           @db.VarChar(20)
+  status        InvoiceStatus    @default(PENDING)
+  fileUrl       String?          @map("file_url") @db.VarChar(512)
+  resourceId    BigInt?          @map("resource_id") @db.UnsignedBigInt
+  issuedAt      DateTime?        @map("issued_at") @db.DateTime(3)
+  operatorId    BigInt?          @map("operator_id") @db.UnsignedBigInt
+  remark        String?          @db.VarChar(512)
+  createdAt     DateTime         @default(now()) @map("created_at") @db.DateTime(3)
+  updatedAt     DateTime         @updatedAt @map("updated_at") @db.DateTime(3)
+
+  order Order @relation(fields: [orderId], references: [id], onDelete: Restrict)
+  user  User  @relation(fields: [userId], references: [id], onDelete: Restrict)
+
+  @@index([userId, status])
+  @@index([orderId])
+  @@index([status, createdAt])
+  @@map("user_invoice")
+}
+
 model OrderDelivery {
   id                    BigInt           @id @default(autoincrement()) @db.UnsignedBigInt
   orderId               BigInt           @unique @map("order_id") @db.UnsignedBigInt

server/dukang-api/src/modules/common/dto/common-mutate.dto.ts

@@ -143,7 +143,7 @@ export class CreateEventDto {
 
 export class CreateTicketDto {
   @IsString()
-  @IsIn(['REFUND', 'RESHIPMENT', 'ALERT'])
+  @IsIn(['REFUND', 'RESHIPMENT', 'ALERT', 'DAMAGE_RETURN', 'RETURN_REFUND'])
   ticketType: string;
 
   @IsString()
@@ -165,6 +165,9 @@ export class CreateTicketDto {
   @IsOptional()
   @IsString()
   param1Desc?: string;
+
+  @IsOptional()
+  extraJson?: Record<string, unknown>;
 }
 
 export class UpdateTicketStatusDto {

server/dukang-api/src/modules/common/ticket.controller.ts

@@ -10,7 +10,9 @@ import { AssignTicketDto, CreateTicketDto, UpdateTicketStatusDto } from './dto/c
 export class TicketController {
   constructor(private readonly service: TicketService) {}
 
+  /** 总部建单；用户售后请走 /trade/orders/:id/after-sale-tickets */
   @Post()
+  @UseGuards(HqAuthGuard)
   create(@Body() dto: CreateTicketDto) {
     return this.service.create(dto);
   }
@@ -26,6 +28,7 @@ export class TicketController {
   }
 
   @Put(':id/status')
+  @UseGuards(HqAuthGuard)
   updateStatus(@Param('id') id: string, @Body() dto: UpdateTicketStatusDto) {
     return this.service.updateStatus(BigInt(id), dto);
   }

server/dukang-api/src/modules/common/ticket.service.ts

@@ -24,6 +24,7 @@ export class TicketService {
         remark: dto.remark,
         param1: dto.param1,
         param1Desc: dto.param1Desc,
+        extraJson: dto.extraJson ? (dto.extraJson as Prisma.InputJsonValue) : undefined,
       },
     });
     return serializeBigInt(ticket);
@@ -69,6 +70,24 @@ export class TicketService {
     return serializeBigInt(ticket);
   }
 
+  async updateExtraJson(id: bigint, extraJson: Record<string, unknown>, status?: string, remark?: string) {
+    await this.detail(id);
+    const ticket = await this.prisma.commonTicket.update({
+      where: { id },
+      data: {
+        extraJson: extraJson as Prisma.InputJsonValue,
+        ...(status
+          ? {
+              status,
+              completedAt: ['COMPLETED', 'CLOSED', 'RESOLVED'].includes(status) ? new Date() : undefined,
+            }
+          : {}),
+        ...(remark !== undefined ? { remark } : {}),
+      },
+    });
+    return serializeBigInt(ticket);
+  }
+
   async assign(id: bigint, dto: AssignTicketDto) {
     await this.detail(id);
     const ticket = await this.prisma.commonTicket.update({

server/dukang-api/src/modules/ops/admin-invoices.controller.ts

@@ -0,0 +1,48 @@
+import { Body, Controller, Get, Param, Post, Query, UseGuards } from '@nestjs/common';
+import { HqAuthGuard } from '../../common/guards/hq-auth.guard';
+import { AuthUser } from '../../common/guards/jwt-auth.guard';
+import { CurrentUser } from '../../common/decorators/current-user.decorator';
+import { TradeService } from '../trade/trade.service';
+import { IssueInvoiceDto, RejectInvoiceDto } from '../trade/dto/after-sale.dto';
+
+@Controller('admin/invoices')
+@UseGuards(HqAuthGuard)
+export class AdminInvoicesController {
+  constructor(private readonly tradeService: TradeService) {}
+
+  @Get()
+  list(
+    @Query('status') status?: string,
+    @Query('page') page = '1',
+    @Query('pageSize') pageSize = '20',
+  ) {
+    return this.tradeService.adminListInvoices({
+      status,
+      page: Number(page),
+      pageSize: Number(pageSize),
+    });
+  }
+
+  @Get(':id')
+  detail(@Param('id') id: string) {
+    return this.tradeService.adminGetInvoice(BigInt(id));
+  }
+
+  @Post(':id/issue')
+  issue(
+    @CurrentUser() user: AuthUser,
+    @Param('id') id: string,
+    @Body() body: IssueInvoiceDto,
+  ) {
+    return this.tradeService.adminIssueInvoice(BigInt(id), user.actorId, body);
+  }
+
+  @Post(':id/reject')
+  reject(
+    @CurrentUser() user: AuthUser,
+    @Param('id') id: string,
+    @Body() body: RejectInvoiceDto,
+  ) {
+    return this.tradeService.adminRejectInvoice(BigInt(id), user.actorId, body.remark);
+  }
+}

server/dukang-api/src/modules/ops/admin-tickets.controller.ts

@@ -1,5 +1,9 @@
 import { Body, Controller, Get, Param, Post, Query, UseGuards } from '@nestjs/common';
 import { HqAuthGuard } from '../../common/guards/hq-auth.guard';
+import { JwtAuthGuard, AuthUser } from '../../common/guards/jwt-auth.guard';
+import { PartnerPermissionGuard } from '../../common/guards/partner-permission.guard';
+import { RequirePartnerPermissions } from '../../common/decorators/partner-permission.decorator';
+import { CurrentUser } from '../../common/decorators/current-user.decorator';
 import { HqOperation } from '../../common/hq-operation/hq-operation.decorator';
 import { HqOperationAction } from '../../common/hq-operation/hq-operation.constants';
 import { AdminTicketsService } from './admin-tickets.service';
@@ -27,8 +31,12 @@ export class AdminTicketsController {
     refIdParam: 'id',
     includeBody: true,
   })
-  approve(@Param('id') id: string, @Body() body: { remark?: string }) {
+  approve(
-    return this.service.approve(BigInt(id), body.remark);
+    @CurrentUser() user: AuthUser,
+    @Param('id') id: string,
+    @Body() body: { remark?: string },
+  ) {
+    return this.service.approve(BigInt(id), body.remark, user.actorId.toString());
   }
 
   @Post(':id/reject')
@@ -41,4 +49,52 @@ export class AdminTicketsController {
   reject(@Param('id') id: string, @Body() body: { remark?: string }) {
     return this.service.reject(BigInt(id), body.remark);
   }
+
+  @Post(':id/complete-collab')
+  @HqOperation({
+    action: HqOperationAction.TICKET_APPROVE,
+    refType: 'TICKET',
+    refIdParam: 'id',
+    includeBody: true,
+  })
+  completeCollab(@CurrentUser() user: AuthUser, @Param('id') id: string) {
+    return this.service.completeCollabByHq(BigInt(id), user.actorId.toString());
+  }
+}
+
+@Controller('partner/tickets')
+@UseGuards(JwtAuthGuard, PartnerPermissionGuard)
+@RequirePartnerPermissions('warehouse:manage', 'order:view')
+export class PartnerTicketsController {
+  constructor(private readonly service: AdminTicketsService) {}
+
+  @Get()
+  list(
+    @CurrentUser() user: AuthUser,
+    @Query('page') page?: string,
+    @Query('pageSize') pageSize?: string,
+  ) {
+    return this.service.listPartnerTickets(
+      user.actorId,
+      page ? Number(page) : 1,
+      pageSize ? Number(pageSize) : 20,
+    );
+  }
+
+  @Get(':id')
+  detail(@CurrentUser() user: AuthUser, @Param('id') id: string) {
+    return this.service.getPartnerTicket(user.actorId, BigInt(id));
+  }
+
+  @Post(':id/confirm-pickup')
+  @RequirePartnerPermissions('warehouse:manage')
+  confirmPickup(@CurrentUser() user: AuthUser, @Param('id') id: string) {
+    return this.service.partnerConfirmPickup(user.actorId, BigInt(id));
+  }
+
+  @Post(':id/confirm-reship')
+  @RequirePartnerPermissions('warehouse:manage')
+  confirmReship(@CurrentUser() user: AuthUser, @Param('id') id: string) {
+    return this.service.partnerConfirmReship(user.actorId, BigInt(id));
+  }
 }

server/dukang-api/src/modules/ops/admin-tickets.service.ts

@@ -1,4 +1,5 @@
 import { BadRequestException, Injectable, NotFoundException } from '@nestjs/common';
+import { Prisma } from '@prisma/client';
 import { PrismaService } from '../../common/prisma/prisma.module';
 import { BenefitService } from '../benefit/benefit.service';
 import { TradeService } from '../trade/trade.service';
@@ -7,6 +8,20 @@ import { serializeBigInt } from '../../common/decorators/current-user.decorator'
 import { PartnerCityService } from '../city-scope/partner-city.service';
 import type { TicketListQueryDto } from '../common/dto/common-query.dto';
 
+export type CollabPhase = 'AWAITING_PICKUP' | 'AWAITING_RESHIP' | 'HQ_DIRECT';
+
+export type TicketCollabExtra = {
+  evidenceUrls?: string[];
+  warehouseId?: string;
+  warehouseName?: string;
+  warehousePartnerAccountId?: string;
+  storePartnerAccountId?: string;
+  collabPhase?: CollabPhase;
+  collabLogs?: { at: string; actorType: string; actorId: string; action: string }[];
+};
+
+const COLLAB_TYPES = ['RESHIPMENT', 'DAMAGE_RETURN', 'RETURN_REFUND'] as const;
+
 @Injectable()
 export class AdminTicketsService {
   constructor(
@@ -25,55 +40,161 @@ export class AdminTicketsService {
     return this.ticketService.detail(id);
   }
 
-  async approve(id: bigint, remark?: string) {
+  private parseExtra(raw: unknown): TicketCollabExtra {
+    if (!raw || typeof raw !== 'object') return {};
+    return raw as TicketCollabExtra;
+  }
+
+  private appendLog(
+    extra: TicketCollabExtra,
+    actorType: string,
+    actorId: string,
+    action: string,
+  ): TicketCollabExtra {
+    const logs = [...(extra.collabLogs ?? [])];
+    logs.push({ at: new Date().toISOString(), actorType, actorId, action });
+    return { ...extra, collabLogs: logs };
+  }
+
+  /** 解析订单负责仓：优先履约仓，否则城内首个 ACTIVE 仓 */
+  async resolveWarehouseForOrder(orderId: bigint) {
+    const order = await this.prisma.order.findUnique({
+      where: { id: orderId },
+      select: {
+        id: true,
+        cityId: true,
+        fulfillmentWarehouseId: true,
+        partnerAccountIdAtPay: true,
+        orderNo: true,
+        receiverAddress: true,
+        receiverName: true,
+        receiverPhone: true,
+        productName: true,
+      },
+    });
+    if (!order) throw new NotFoundException('关联订单不存在');
+
+    let warehouse = order.fulfillmentWarehouseId
+      ? await this.prisma.cityWarehouse.findUnique({ where: { id: order.fulfillmentWarehouseId } })
+      : null;
+    if (!warehouse) {
+      warehouse = await this.prisma.cityWarehouse.findFirst({
+        where: { cityId: order.cityId, status: 'ACTIVE' },
+        orderBy: { id: 'asc' },
+      });
+    }
+    return { order, warehouse };
+  }
+
+  private async executeRefund(orderId: bigint, remark: string) {
+    await this.prisma.order.update({
+      where: { id: orderId },
+      data: { status: 'REFUNDED', payStatus: 'REFUNDED' },
+    });
+    await this.benefitService.voidCouponsOnRefund(orderId);
+    await this.prisma.logThirdParty.create({
+      data: {
+        provider: 'WECHAT_REFUND',
+        scene: 'ORDER_REFUND',
+        refType: 'ORDER',
+        refId: orderId,
+        status: 'SUCCESS',
+        amount: 0,
+      },
+    });
+    await this.prisma.commonEvent.create({
+      data: {
+        eventType: 'ORDER_STATUS',
+        refType: 'ORDER',
+        refId: orderId,
+        actorType: 'HQ',
+        status: 'REFUNDED',
+        remark,
+      },
+    });
+  }
+
+  private async executeReship(orderId: bigint) {
+    await this.tradeService.applyStatusTransition(orderId, 'PENDING_SHIP', 'PENDING_SHIP', 'HQ');
+  }
+
+  async approve(id: bigint, remark?: string, actorId = '0') {
     const ticket = await this.prisma.commonTicket.findUnique({ where: { id } });
     if (!ticket) throw new NotFoundException('工单不存在');
     if (ticket.status !== 'PENDING' && ticket.status !== 'OPEN') {
       throw new BadRequestException('工单状态不可审批');
     }
-
+    if (ticket.refType !== 'ORDER') {
-    if (ticket.ticketType === 'REFUND' && ticket.refType === 'ORDER') {
+      throw new BadRequestException('仅支持订单售后工单');
-      const orderId = ticket.refId;
-      await this.prisma.order.update({
-        where: { id: orderId },
-        data: { status: 'REFUNDED', payStatus: 'REFUNDED' },
-      });
-      await this.benefitService.voidCouponsOnRefund(orderId);
-      await this.prisma.logThirdParty.create({
-        data: {
-          provider: 'WECHAT_REFUND',
-          scene: 'ORDER_REFUND',
-          refType: 'ORDER',
-          refId: orderId,
-          status: 'SUCCESS',
-          amount: 0,
-        },
-      });
-      await this.prisma.commonEvent.create({
-        data: {
-          eventType: 'ORDER_STATUS',
-          refType: 'ORDER',
-          refId: orderId,
-          actorType: 'HQ',
-          status: 'REFUNDED',
-          remark: remark ?? '退款工单审批通过',
-        },
-      });
     }
 
-    if (ticket.ticketType === 'RESHIPMENT' && ticket.refType === 'ORDER') {
+    const existingExtra = this.parseExtra(ticket.extraJson);
-      await this.tradeService.applyStatusTransition(
+
-        ticket.refId,
+    // 仅退款：立即退款
-        'PENDING_SHIP',
+    if (ticket.ticketType === 'REFUND') {
-        'PENDING_SHIP',
+      await this.executeRefund(ticket.refId, remark ?? '仅退款工单审批通过');
-        'HQ',
+      return this.ticketService.updateExtraJson(
+        id,
+        this.appendLog(existingExtra, 'HQ', actorId, 'APPROVE_REFUND'),
+        'RESOLVED',
+        remark ?? '审批通过',
       );
     }
 
-    return this.ticketService.updateStatus(id, {
+    if (!(COLLAB_TYPES as readonly string[]).includes(ticket.ticketType)) {
-      status: 'RESOLVED',
+      return this.ticketService.updateStatus(id, {
-      remark: remark ?? '审批通过',
+        status: 'RESOLVED',
+        remark: remark ?? '审批通过',
+      });
+    }
+
+    const { order, warehouse } = await this.resolveWarehouseForOrder(ticket.refId);
+    const warehousePartnerAccountId =
+      warehouse?.partnerAccountId?.toString() ||
+      (warehouse
+        ? (
+            await this.prisma.partnerAccount.findFirst({
+              where: { managedWarehouseId: warehouse.id },
+              select: { id: true },
+            })
+          )?.id.toString()
+        : undefined);
+
+    let collabPhase: CollabPhase = warehousePartnerAccountId ? 'AWAITING_PICKUP' : 'HQ_DIRECT';
+    if (ticket.ticketType === 'RESHIPMENT' && warehousePartnerAccountId) {
+      collabPhase = 'AWAITING_RESHIP';
+    }
+    if (!warehouse) {
+      collabPhase = 'HQ_DIRECT';
+    }
+
+    const storePartnerAccountId =
+      ticket.ticketType === 'RETURN_REFUND' && order.partnerAccountIdAtPay
+        ? order.partnerAccountIdAtPay.toString()
+        : undefined;
+
+    let extra: TicketCollabExtra = {
+      ...existingExtra,
+      warehouseId: warehouse?.id.toString(),
+      warehouseName: warehouse?.name,
+      warehousePartnerAccountId,
+      storePartnerAccountId,
+      collabPhase,
+    };
+    extra = this.appendLog(extra, 'HQ', actorId, `APPROVE_COLLAB:${collabPhase}`);
+
+    await this.prisma.commonEvent.create({
+      data: {
+        eventType: 'TICKET_COLLAB',
+        refType: 'TICKET',
+        refId: id,
+        actorType: 'HQ',
+        status: 'COLLABORATING',
+        remark: remark ?? `工单进入协同 ${collabPhase}`,
+      },
     });
+
+    return this.ticketService.updateExtraJson(id, extra as Record<string, unknown>, 'COLLABORATING', remark ?? '审批通过，待协同');
   }
 
   reject(id: bigint, remark?: string) {
@@ -83,21 +204,203 @@ export class AdminTicketsService {
     });
   }
 
-  async listPartnerReshipments(partnerAccountId: bigint) {
+  /** 完成协同：取回确认（退货类）或补发确认 */
-    const orderWhere = await this.partnerCityService.buildPartnerOrderWhere(partnerAccountId);
+  async completeCollab(
-    const orders = await this.prisma.order.findMany({
+    id: bigint,
-      where: orderWhere,
+    opts: {
+      actorType: 'HQ' | 'PARTNER';
+      actorId: string;
+      mode: 'pickup' | 'reship' | 'auto';
+    },
+  ) {
+    const ticket = await this.prisma.commonTicket.findUnique({ where: { id } });
+    if (!ticket) throw new NotFoundException('工单不存在');
+    if (ticket.status !== 'COLLABORATING') {
+      throw new BadRequestException('工单不在协同中');
+    }
+    if (ticket.refType !== 'ORDER') throw new BadRequestException('仅支持订单售后工单');
+
+    let extra = this.parseExtra(ticket.extraJson);
+    const phase = extra.collabPhase ?? 'HQ_DIRECT';
+
+    if (opts.actorType === 'PARTNER') {
+      // 仅管仓合伙人可操作协同节点；归属合伙人只读
+      if (extra.warehousePartnerAccountId !== opts.actorId) {
+        throw new BadRequestException('无权操作此工单');
+      }
+    }
+
+    const mode =
+      opts.mode === 'auto'
+        ? ticket.ticketType === 'RESHIPMENT'
+          ? 'reship'
+          : 'pickup'
+        : opts.mode;
+
+    if (mode === 'reship' && ticket.ticketType !== 'RESHIPMENT') {
+      throw new BadRequestException('当前工单不是补发类型');
+    }
+    if (mode === 'pickup' && !['DAMAGE_RETURN', 'RETURN_REFUND'].includes(ticket.ticketType)) {
+      throw new BadRequestException('当前工单不需要取回确认');
+    }
+
+    if (ticket.ticketType === 'RESHIPMENT') {
+      await this.executeReship(ticket.refId);
+      extra = this.appendLog(extra, opts.actorType, opts.actorId, 'CONFIRM_RESHIP');
+    } else if (ticket.ticketType === 'DAMAGE_RETURN' || ticket.ticketType === 'RETURN_REFUND') {
+      await this.executeRefund(ticket.refId, `${ticket.ticketType} 协同取回后完成退款`);
+      extra = this.appendLog(extra, opts.actorType, opts.actorId, 'CONFIRM_PICKUP_REFUND');
+    } else {
+      throw new BadRequestException('工单类型不支持协同完成');
+    }
+
+    extra = { ...extra, collabPhase: undefined };
+
+    await this.prisma.commonEvent.create({
+      data: {
+        eventType: 'TICKET_COLLAB',
+        refType: 'TICKET',
+        refId: id,
+        actorType: opts.actorType,
+        status: 'RESOLVED',
+        remark: `协同完成 phaseWas=${phase} mode=${mode}`,
+      },
+    });
+
+    return this.ticketService.updateExtraJson(id, extra as Record<string, unknown>, 'RESOLVED', '协同完成');
+  }
+
+  async completeCollabByHq(id: bigint, actorId: string) {
+    return this.completeCollab(id, { actorType: 'HQ', actorId, mode: 'auto' });
+  }
+
+  async listPartnerTickets(partnerAccountId: bigint, page = 1, pageSize = 20) {
+    const primary = await this.partnerCityService.resolvePrimaryAccount(partnerAccountId);
+    const pid = primary.id.toString();
+
+    const warehouses = await this.prisma.cityWarehouse.findMany({
+      where: {
+        OR: [{ partnerAccountId: primary.id }, { managedBy: { id: primary.id } }],
+      },
       select: { id: true },
     });
-    const orderIds = orders.map((o) => o.id);
+    const warehouseIds = new Set(warehouses.map((w) => w.id.toString()));
+
     const tickets = await this.prisma.commonTicket.findMany({
       where: {
-        ticketType: 'RESHIPMENT',
+        status: 'COLLABORATING',
+        ticketType: { in: [...COLLAB_TYPES] },
         refType: 'ORDER',
-        refId: { in: orderIds },
       },
       orderBy: { createdAt: 'desc' },
     });
-    return serializeBigInt(tickets);
+
+    const filtered = tickets.filter((t) => {
+      const extra = this.parseExtra(t.extraJson);
+      if (extra.warehousePartnerAccountId === pid) return true;
+      if (extra.storePartnerAccountId === pid) return true;
+      if (extra.warehouseId && warehouseIds.has(extra.warehouseId)) return true;
+      return false;
+    });
+
+    const pageItems = filtered.slice((page - 1) * pageSize, page * pageSize);
+    const orderIds = pageItems.map((t) => t.refId);
+    const orders = await this.prisma.order.findMany({
+      where: { id: { in: orderIds } },
+      select: {
+        id: true,
+        orderNo: true,
+        productName: true,
+        receiverAddress: true,
+        receiverName: true,
+        receiverPhone: true,
+        payAmount: true,
+      },
+    });
+    const orderMap = new Map(orders.map((o) => [o.id.toString(), o]));
+
+    return serializeBigInt({
+      items: pageItems.map((t) => {
+        const order = orderMap.get(t.refId.toString());
+        const extra = this.parseExtra(t.extraJson);
+        return {
+          ...t,
+          extraJson: extra,
+          orderNo: order?.orderNo,
+          productName: order?.productName,
+          receiverAddress: order?.receiverAddress,
+          receiverName: order?.receiverName,
+          receiverPhone: order?.receiverPhone,
+          payAmount: order?.payAmount,
+        };
+      }),
+      total: filtered.length,
+      page,
+      pageSize,
+    });
+  }
+
+  async getPartnerTicket(partnerAccountId: bigint, ticketId: bigint) {
+    const primary = await this.partnerCityService.resolvePrimaryAccount(partnerAccountId);
+    const pid = primary.id.toString();
+    const ticket = await this.prisma.commonTicket.findUnique({ where: { id: ticketId } });
+    if (!ticket || ticket.refType !== 'ORDER') throw new NotFoundException('工单不存在或无权查看');
+    const extra = this.parseExtra(ticket.extraJson);
+    const warehouses = await this.prisma.cityWarehouse.findMany({
+      where: {
+        OR: [{ partnerAccountId: primary.id }, { managedBy: { id: primary.id } }],
+      },
+      select: { id: true },
+    });
+    const warehouseIds = new Set(warehouses.map((w) => w.id.toString()));
+    const allowed =
+      extra.warehousePartnerAccountId === pid ||
+      extra.storePartnerAccountId === pid ||
+      (extra.warehouseId != null && warehouseIds.has(extra.warehouseId));
+    if (!allowed) throw new NotFoundException('工单不存在或无权查看');
+
+    const order = await this.prisma.order.findUnique({
+      where: { id: ticket.refId },
+      select: {
+        orderNo: true,
+        productName: true,
+        receiverAddress: true,
+        receiverName: true,
+        receiverPhone: true,
+        payAmount: true,
+      },
+    });
+    return serializeBigInt({
+      ...ticket,
+      extraJson: extra,
+      orderNo: order?.orderNo,
+      productName: order?.productName,
+      receiverAddress: order?.receiverAddress,
+      receiverName: order?.receiverName,
+      receiverPhone: order?.receiverPhone,
+      payAmount: order?.payAmount,
+    });
+  }
+
+  async partnerConfirmPickup(partnerAccountId: bigint, ticketId: bigint) {
+    const primary = await this.partnerCityService.resolvePrimaryAccount(partnerAccountId);
+    return this.completeCollab(ticketId, {
+      actorType: 'PARTNER',
+      actorId: primary.id.toString(),
+      mode: 'pickup',
+    });
+  }
+
+  async partnerConfirmReship(partnerAccountId: bigint, ticketId: bigint) {
+    const primary = await this.partnerCityService.resolvePrimaryAccount(partnerAccountId);
+    return this.completeCollab(ticketId, {
+      actorType: 'PARTNER',
+      actorId: primary.id.toString(),
+      mode: 'reship',
+    });
+  }
+
+  async listPartnerReshipments(partnerAccountId: bigint) {
+    return this.listPartnerTickets(partnerAccountId, 1, 100);
   }
 }

server/dukang-api/src/modules/ops/ops.module.ts

@@ -34,8 +34,9 @@ import { AdminHqLogsController } from './admin-hq-logs.controller';
 import { AdminHqLogsService } from './admin-hq-logs.service';
 import { AdminOssLogsController } from './admin-oss-logs.controller';
 import { AdminOssLogsService } from './admin-oss-logs.service';
-import { AdminTicketsController } from './admin-tickets.controller';
+import { AdminTicketsController, PartnerTicketsController } from './admin-tickets.controller';
 import { AdminTicketsService } from './admin-tickets.service';
+import { AdminInvoicesController } from './admin-invoices.controller';
 import { SuperAdminGuard } from '../../common/guards/super-admin.guard';
 import { BenefitModule } from '../benefit/benefit.module';
 import { CommonModule } from '../common/common.module';
@@ -84,6 +85,7 @@ import { AdminFulfillmentProvidersController } from './admin-fulfillment-provide
     AdminHqLogsController,
     AdminOssLogsController,
     AdminTicketsController,
+    AdminInvoicesController,
     AdminXiaofeixiaController,
     AdminProductDetailTemplatesController,
     AdminRedeemDebugController,

server/dukang-api/src/modules/trade/dto/after-sale.dto.ts

@@ -0,0 +1,87 @@
+import {
+  IsEmail,
+  IsIn,
+  IsNotEmpty,
+  IsOptional,
+  IsString,
+  MaxLength,
+} from 'class-validator';
+
+export class CreateAfterSaleTicketDto {
+  @IsString()
+  @IsIn(['REFUND', 'RESHIPMENT', 'DAMAGE_RETURN', 'RETURN_REFUND'])
+  ticketType: string;
+
+  @IsOptional()
+  @IsString()
+  @MaxLength(512)
+  remark?: string;
+
+  @IsOptional()
+  evidenceUrls?: string[];
+}
+
+export class CreateInvoiceDto {
+  @IsString()
+  @IsIn(['PERSONAL', 'ENTERPRISE'])
+  titleType: string;
+
+  @IsString()
+  @IsIn(['NORMAL', 'SPECIAL'])
+  invoiceKind: string;
+
+  @IsString()
+  @IsNotEmpty()
+  @MaxLength(128)
+  titleName: string;
+
+  @IsOptional()
+  @IsString()
+  @MaxLength(32)
+  taxNo?: string;
+
+  @IsOptional()
+  @IsString()
+  @MaxLength(256)
+  addressPhone?: string;
+
+  @IsOptional()
+  @IsString()
+  @MaxLength(256)
+  bankAccount?: string;
+
+  @IsEmail()
+  email: string;
+
+  @IsString()
+  @IsNotEmpty()
+  @MaxLength(20)
+  phone: string;
+
+  @IsOptional()
+  @IsString()
+  @MaxLength(512)
+  remark?: string;
+}
+
+export class IssueInvoiceDto {
+  @IsString()
+  @IsNotEmpty()
+  fileUrl: string;
+
+  @IsOptional()
+  @IsString()
+  resourceId?: string;
+
+  @IsOptional()
+  @IsString()
+  @MaxLength(512)
+  remark?: string;
+}
+
+export class RejectInvoiceDto {
+  @IsOptional()
+  @IsString()
+  @MaxLength(512)
+  remark?: string;
+}

server/dukang-api/src/modules/trade/trade.controller.ts

@@ -12,6 +12,7 @@ import {
   PartnerProxyOrderSendSmsDto,
 } from './dto/partner-proxy-order.dto';
 import { ManualShipOrderDto } from '../ops/dto/admin-mutate.dto';
+import { CreateAfterSaleTicketDto, CreateInvoiceDto } from './dto/after-sale.dto';
 
 @Controller('trade/orders')
 @UseGuards(JwtAuthGuard)
@@ -75,6 +76,64 @@ export class TradeController {
   ) {
     return this.tradeService.createRefundRequest(user.actorId, BigInt(id), body.remark);
   }
+
+  @Post(':id/after-sale-tickets')
+  createAfterSale(
+    @CurrentUser() user: AuthUser,
+    @Param('id') id: string,
+    @Body() body: CreateAfterSaleTicketDto,
+  ) {
+    return this.tradeService.createAfterSaleTicket(user.actorId, BigInt(id), body);
+  }
+
+  @Post(':id/invoices')
+  createInvoice(
+    @CurrentUser() user: AuthUser,
+    @Param('id') id: string,
+    @Body() body: CreateInvoiceDto,
+  ) {
+    return this.tradeService.createInvoice(user.actorId, BigInt(id), body);
+  }
+}
+
+@Controller('trade/after-sale-tickets')
+@UseGuards(JwtAuthGuard)
+export class TradeAfterSaleTicketController {
+  constructor(private readonly tradeService: TradeService) {}
+
+  @Get()
+  list(
+    @CurrentUser() user: AuthUser,
+    @Query('page') page = '1',
+    @Query('pageSize') pageSize = '20',
+  ) {
+    return this.tradeService.listAfterSaleTickets(user.actorId, Number(page), Number(pageSize));
+  }
+
+  @Get(':id')
+  detail(@CurrentUser() user: AuthUser, @Param('id') id: string) {
+    return this.tradeService.getAfterSaleTicket(user.actorId, BigInt(id));
+  }
+}
+
+@Controller('trade/invoices')
+@UseGuards(JwtAuthGuard)
+export class TradeInvoiceController {
+  constructor(private readonly tradeService: TradeService) {}
+
+  @Get()
+  list(
+    @CurrentUser() user: AuthUser,
+    @Query('page') page = '1',
+    @Query('pageSize') pageSize = '20',
+  ) {
+    return this.tradeService.listInvoices(user.actorId, Number(page), Number(pageSize));
+  }
+
+  @Get(':id')
+  detail(@CurrentUser() user: AuthUser, @Param('id') id: string) {
+    return this.tradeService.getInvoice(user.actorId, BigInt(id));
+  }
 }
 
 @Controller('partner/orders')

server/dukang-api/src/modules/trade/trade.module.ts

@@ -13,6 +13,8 @@ import {
   PartnerOrderController,
   PartnerProxyOrderController,
   PartnerReshipmentController,
+  TradeAfterSaleTicketController,
+  TradeInvoiceController,
 } from './trade.controller';
 import { TradeService } from './trade.service';
 
@@ -30,6 +32,8 @@ import { TradeService } from './trade.service';
   ],
   controllers: [
     TradeController,
+    TradeAfterSaleTicketController,
+    TradeInvoiceController,
     PartnerOrderController,
     PartnerProxyOrderController,
     PartnerReshipmentController,

server/dukang-api/src/modules/trade/trade.service.ts

@@ -478,23 +478,293 @@ export class TradeService {
   }
 
   async createRefundRequest(userId: bigint, orderId: bigint, remark?: string) {
-    const order = await this.prisma.order.findFirst({ where: { id: orderId, userId } });
+    return this.createAfterSaleTicket(userId, orderId, {
-    if (!order) throw new NotFoundException('订单不存在');
-    if (!['PENDING_SHIP', 'PENDING_RECEIVE', 'COMPLETED', 'OUT_WAREHOUSE', 'SHIPPING'].includes(order.status)) {
-      throw new BadRequestException('当前订单不可申请退款');
-    }
-    await this.prisma.order.update({
-      where: { id: orderId },
-      data: { status: 'REFUNDING', payStatus: 'REFUNDING' },
-    });
-    return this.ticketService.create({
       ticketType: 'REFUND',
-      refType: 'ORDER',
-      refId: orderId.toString(),
       remark: remark ?? '用户申请退款',
     });
   }
 
+  async createAfterSaleTicket(
+    userId: bigint,
+    orderId: bigint,
+    body: { ticketType: string; remark?: string; evidenceUrls?: string[] },
+  ) {
+    const order = await this.prisma.order.findFirst({ where: { id: orderId, userId } });
+    if (!order) throw new NotFoundException('订单不存在');
+    if (order.status === 'PENDING_PAY' || order.status === 'CANCELLED') {
+      throw new BadRequestException('当前订单不可申请售后');
+    }
+    if (['REFUNDING', 'REFUNDED'].includes(order.status)) {
+      throw new BadRequestException('订单已在退款流程中');
+    }
+
+    const pending = await this.prisma.commonTicket.findFirst({
+      where: {
+        ticketType: body.ticketType as never,
+        refType: 'ORDER',
+        refId: orderId,
+        status: { in: ['PENDING', 'OPEN'] },
+      },
+    });
+    if (pending) throw new BadRequestException('该类型售后工单已在处理中');
+
+    const evidenceUrls = (body.evidenceUrls ?? []).filter((u) => typeof u === 'string' && u.trim());
+    return this.ticketService.create({
+      ticketType: body.ticketType,
+      refType: 'ORDER',
+      refId: orderId.toString(),
+      remark: body.remark ?? '',
+      extraJson: evidenceUrls.length ? { evidenceUrls } : undefined,
+    });
+  }
+
+  async listAfterSaleTickets(userId: bigint, page = 1, pageSize = 20) {
+    const orders = await this.prisma.order.findMany({
+      where: { userId },
+      select: { id: true, orderNo: true },
+    });
+    const orderIds = orders.map((o) => o.id);
+    const orderNoMap = new Map(orders.map((o) => [o.id.toString(), o.orderNo]));
+    if (!orderIds.length) {
+      return serializeBigInt({ items: [], total: 0, page, pageSize });
+    }
+
+    const where = {
+      refType: 'ORDER',
+      refId: { in: orderIds },
+      ticketType: { in: ['REFUND', 'RESHIPMENT', 'DAMAGE_RETURN', 'RETURN_REFUND'] as never[] },
+    };
+    const [items, total] = await Promise.all([
+      this.prisma.commonTicket.findMany({
+        where,
+        orderBy: { createdAt: 'desc' },
+        skip: (page - 1) * pageSize,
+        take: pageSize,
+      }),
+      this.prisma.commonTicket.count({ where }),
+    ]);
+
+    return serializeBigInt({
+      items: items.map((t) => ({
+        ...t,
+        orderNo: orderNoMap.get(t.refId.toString()) ?? null,
+      })),
+      total,
+      page,
+      pageSize,
+    });
+  }
+
+  async getAfterSaleTicket(userId: bigint, ticketId: bigint) {
+    const ticket = await this.prisma.commonTicket.findUnique({ where: { id: ticketId } });
+    if (!ticket || ticket.refType !== 'ORDER') throw new NotFoundException('工单不存在');
+    const order = await this.prisma.order.findFirst({
+      where: { id: ticket.refId, userId },
+      select: { id: true, orderNo: true, status: true },
+    });
+    if (!order) throw new NotFoundException('工单不存在');
+    return serializeBigInt({ ...ticket, orderNo: order.orderNo, orderStatus: order.status });
+  }
+
+  private generateInvoiceNo() {
+    return `INV${Date.now()}${Math.floor(Math.random() * 900 + 100)}`;
+  }
+
+  async createInvoice(
+    userId: bigint,
+    orderId: bigint,
+    body: {
+      titleType: string;
+      invoiceKind: string;
+      titleName: string;
+      taxNo?: string;
+      addressPhone?: string;
+      bankAccount?: string;
+      email: string;
+      phone: string;
+      remark?: string;
+    },
+  ) {
+    const order = await this.prisma.order.findFirst({ where: { id: orderId, userId } });
+    if (!order) throw new NotFoundException('订单不存在');
+    if (order.status !== 'COMPLETED') {
+      throw new BadRequestException('仅已完成订单可申请发票');
+    }
+
+    const existing = await this.prisma.userInvoice.findFirst({
+      where: { orderId, status: { in: ['PENDING', 'ISSUED'] } },
+    });
+    if (existing) throw new BadRequestException('该订单已有进行中或已开具的发票申请');
+
+    if (body.titleType === 'ENTERPRISE' && !body.taxNo?.trim()) {
+      throw new BadRequestException('企业抬头须填写税号');
+    }
+    if (body.invoiceKind === 'SPECIAL') {
+      if (body.titleType !== 'ENTERPRISE') {
+        throw new BadRequestException('专用发票仅支持企业抬头');
+      }
+      if (!body.taxNo?.trim() || !body.addressPhone?.trim() || !body.bankAccount?.trim()) {
+        throw new BadRequestException('专用发票须填写税号、地址电话与开户行账号');
+      }
+    }
+
+    const invoice = await this.prisma.userInvoice.create({
+      data: {
+        invoiceNo: this.generateInvoiceNo(),
+        orderId,
+        userId,
+        titleType: body.titleType as never,
+        invoiceKind: body.invoiceKind as never,
+        titleName: body.titleName.trim(),
+        taxNo: body.taxNo?.trim() || null,
+        addressPhone: body.addressPhone?.trim() || null,
+        bankAccount: body.bankAccount?.trim() || null,
+        email: body.email.trim(),
+        phone: body.phone.trim(),
+        remark: body.remark?.trim() || null,
+      },
+    });
+    return serializeBigInt({ ...invoice, orderNo: order.orderNo });
+  }
+
+  async listInvoices(userId: bigint, page = 1, pageSize = 20) {
+    const where = { userId };
+    const [items, total] = await Promise.all([
+      this.prisma.userInvoice.findMany({
+        where,
+        include: { order: { select: { orderNo: true } } },
+        orderBy: { createdAt: 'desc' },
+        skip: (page - 1) * pageSize,
+        take: pageSize,
+      }),
+      this.prisma.userInvoice.count({ where }),
+    ]);
+    return serializeBigInt({
+      items: items.map((inv) => ({
+        ...inv,
+        orderNo: inv.order.orderNo,
+        order: undefined,
+      })),
+      total,
+      page,
+      pageSize,
+    });
+  }
+
+  async getInvoice(userId: bigint, invoiceId: bigint) {
+    const invoice = await this.prisma.userInvoice.findFirst({
+      where: { id: invoiceId, userId },
+      include: { order: { select: { orderNo: true, payAmount: true } } },
+    });
+    if (!invoice) throw new NotFoundException('发票不存在');
+    return serializeBigInt({
+      ...invoice,
+      orderNo: invoice.order.orderNo,
+      payAmount: invoice.order.payAmount,
+      order: undefined,
+    });
+  }
+
+  /** 工作日差（粗略：排除周六日） */
+  private businessDaysSince(from: Date, to = new Date()): number {
+    let days = 0;
+    const cur = new Date(from);
+    cur.setHours(0, 0, 0, 0);
+    const end = new Date(to);
+    end.setHours(0, 0, 0, 0);
+    while (cur < end) {
+      cur.setDate(cur.getDate() + 1);
+      const w = cur.getDay();
+      if (w !== 0 && w !== 6) days += 1;
+    }
+    return days;
+  }
+
+  async adminListInvoices(query: { status?: string; page?: number; pageSize?: number }) {
+    const page = query.page ?? 1;
+    const pageSize = query.pageSize ?? 20;
+    const where: { status?: never } = {};
+    if (query.status) where.status = query.status as never;
+    const [items, total] = await Promise.all([
+      this.prisma.userInvoice.findMany({
+        where,
+        include: { order: { select: { orderNo: true, payAmount: true } }, user: { select: { phone: true } } },
+        orderBy: { createdAt: 'desc' },
+        skip: (page - 1) * pageSize,
+        take: pageSize,
+      }),
+      this.prisma.userInvoice.count({ where }),
+    ]);
+    return serializeBigInt({
+      items: items.map((inv) => ({
+        ...inv,
+        orderNo: inv.order.orderNo,
+        payAmount: inv.order.payAmount,
+        userPhone: inv.user.phone,
+        overdue: inv.status === 'PENDING' && this.businessDaysSince(inv.createdAt) > 2,
+        order: undefined,
+        user: undefined,
+      })),
+      total,
+      page,
+      pageSize,
+    });
+  }
+
+  async adminGetInvoice(id: bigint) {
+    const invoice = await this.prisma.userInvoice.findUnique({
+      where: { id },
+      include: { order: { select: { orderNo: true, payAmount: true, productName: true } }, user: { select: { phone: true, nickname: true } } },
+    });
+    if (!invoice) throw new NotFoundException('发票不存在');
+    return serializeBigInt({
+      ...invoice,
+      orderNo: invoice.order.orderNo,
+      payAmount: invoice.order.payAmount,
+      productName: invoice.order.productName,
+      userPhone: invoice.user.phone,
+      overdue: invoice.status === 'PENDING' && this.businessDaysSince(invoice.createdAt) > 2,
+    });
+  }
+
+  async adminIssueInvoice(
+    id: bigint,
+    operatorId: bigint,
+    body: { fileUrl: string; resourceId?: string; remark?: string },
+  ) {
+    const invoice = await this.prisma.userInvoice.findUnique({ where: { id } });
+    if (!invoice) throw new NotFoundException('发票不存在');
+    if (invoice.status !== 'PENDING') throw new BadRequestException('当前状态不可开票');
+    const updated = await this.prisma.userInvoice.update({
+      where: { id },
+      data: {
+        status: 'ISSUED',
+        fileUrl: body.fileUrl,
+        resourceId: body.resourceId ? BigInt(body.resourceId) : null,
+        issuedAt: new Date(),
+        operatorId,
+        remark: body.remark ?? invoice.remark,
+      },
+    });
+    return serializeBigInt(updated);
+  }
+
+  async adminRejectInvoice(id: bigint, operatorId: bigint, remark?: string) {
+    const invoice = await this.prisma.userInvoice.findUnique({ where: { id } });
+    if (!invoice) throw new NotFoundException('发票不存在');
+    if (invoice.status !== 'PENDING') throw new BadRequestException('当前状态不可驳回');
+    const updated = await this.prisma.userInvoice.update({
+      where: { id },
+      data: {
+        status: 'REJECTED',
+        operatorId,
+        remark: remark ?? '驳回',
+        issuedAt: new Date(),
+      },
+    });
+    return serializeBigInt(updated);
+  }
+
   async listPartnerReshipments(partnerAccountId: bigint) {
     const primary = await this.partnerCityService.resolvePrimaryAccount(partnerAccountId);
     const orderWhere = await this.partnerCityService.buildPartnerOrderWhere(primary.id);