技术支持工单

packages/shared-types/src/hq-permissions.ts

@@ -12,6 +12,7 @@ export const HQ_PERMISSION_CATALOG = [
   { key: 'benefit', label: '好客权益', group: '业务' },
   { key: 'deliveries', label: '配送单', group: '业务' },
   { key: 'tickets', label: '工单中心', group: '业务' },
+  { key: 'tech_support', label: '技术支持', group: '业务' },
   { key: 'invoices', label: '发票管理', group: '业务' },
   { key: 'resources', label: 'OSS 资源库', group: '业务' },
   { key: 'logs', label: '日志', group: '业务' },
@@ -85,6 +86,7 @@ export const HQ_ROLE_DEFAULT_PERMISSIONS: Record<string, HqPermissionKey[]> = {
     'benefit',
     'deliveries',
     'tickets',
+    'tech_support',
     'invoices',
     'resources',
     'logs',
@@ -97,9 +99,18 @@ export const HQ_ROLE_DEFAULT_PERMISSIONS: Record<string, HqPermissionKey[]> = {
     'partners',
     'finance',
     'benefit',
+    'tech_support',
     'invoices',
     'logs',
     'system_settings_winery_bank',
   ],
-  CUSTOMER_SERVICE: ['dashboard', 'users', 'orders', 'tickets', 'invoices', 'logs'],
+  CUSTOMER_SERVICE: [
+    'dashboard',
+    'users',
+    'orders',
+    'tickets',
+    'tech_support',
+    'invoices',
+    'logs',
+  ],
 };

packages/shared-types/src/index.ts

@@ -9,6 +9,7 @@ export * from './redeem';
 export * from './settlement';
 export * from './ops';
 export * from './ticket';
+export * from './support-ticket';
 export * from './invoice';
 export * from './user-log';
 

packages/shared-types/src/support-ticket.ts

@@ -0,0 +1,64 @@
+/** HQ 技术支持工单类型 */
+export type SupportTicketTypeDto = 'BUG' | 'SUGGESTION' | 'OTHER';
+
+export const SUPPORT_TICKET_TYPES = ['BUG', 'SUGGESTION', 'OTHER'] as const;
+
+export const SUPPORT_TICKET_TYPE_LABELS: Record<SupportTicketTypeDto, string> = {
+  BUG: 'BUG',
+  SUGGESTION: '建议',
+  OTHER: '其他',
+};
+
+/** 技术支持工单状态机 */
+export type SupportTicketStatusDto =
+  | 'PENDING_REVIEW'
+  | 'REJECTED'
+  | 'DEVELOPING'
+  | 'TESTING'
+  | 'PASSED';
+
+export const SUPPORT_TICKET_STATUSES = [
+  'PENDING_REVIEW',
+  'REJECTED',
+  'DEVELOPING',
+  'TESTING',
+  'PASSED',
+] as const;
+
+export const SUPPORT_TICKET_STATUS_LABELS: Record<SupportTicketStatusDto, string> = {
+  PENDING_REVIEW: '待评审',
+  REJECTED: '已驳回',
+  DEVELOPING: '开发',
+  TESTING: '测试',
+  PASSED: '通过',
+};
+
+export interface SupportTicketDto {
+  id: string;
+  ticketNo: string;
+  ticketType: SupportTicketTypeDto;
+  status: SupportTicketStatusDto;
+  title: string;
+  content?: string | null;
+  rejectReason?: string | null;
+  creatorId: string;
+  creatorName: string;
+  reviewerId?: string | null;
+  reviewerName?: string | null;
+  reviewedAt?: string | null;
+  remark?: string | null;
+  createdAt: string;
+  updatedAt: string;
+  completedAt?: string | null;
+}
+
+export interface CreateSupportTicketRequest {
+  ticketType: SupportTicketTypeDto;
+  title: string;
+  content?: string;
+  remark?: string;
+}
+
+export interface RejectSupportTicketRequest {
+  rejectReason: string;
+}