技术支持工单

server/dukang-api/prisma/init_v3.sql

@@ -101,6 +101,31 @@ CREATE TABLE common_ticket (
   KEY idx_common_ticket_type_status (ticket_type, status)
 ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci COMMENT='通用工单表';
 
+DROP TABLE IF EXISTS common_support_ticket;
+CREATE TABLE common_support_ticket (
+  id              BIGINT UNSIGNED NOT NULL AUTO_INCREMENT,
+  ticket_no       VARCHAR(32)  NOT NULL,
+  ticket_type     VARCHAR(32)  NOT NULL COMMENT 'BUG|SUGGESTION|OTHER',
+  status          VARCHAR(32)  NOT NULL DEFAULT 'PENDING_REVIEW' COMMENT 'PENDING_REVIEW|REJECTED|DEVELOPING|TESTING|PASSED',
+  title           VARCHAR(128) NOT NULL,
+  content         TEXT         DEFAULT NULL,
+  reject_reason   VARCHAR(512) DEFAULT NULL,
+  creator_id      BIGINT UNSIGNED NOT NULL,
+  creator_name    VARCHAR(64)  NOT NULL,
+  reviewer_id     BIGINT UNSIGNED DEFAULT NULL,
+  reviewer_name   VARCHAR(64)  DEFAULT NULL,
+  reviewed_at     DATETIME(3)  DEFAULT NULL,
+  remark          VARCHAR(512) DEFAULT NULL,
+  created_at      DATETIME(3)  NOT NULL DEFAULT CURRENT_TIMESTAMP(3),
+  updated_at      DATETIME(3)  NOT NULL DEFAULT CURRENT_TIMESTAMP(3) ON UPDATE CURRENT_TIMESTAMP(3),
+  completed_at    DATETIME(3)  DEFAULT NULL,
+  PRIMARY KEY (id),
+  UNIQUE KEY uk_common_support_ticket_no (ticket_no),
+  KEY idx_common_support_ticket_status (status, created_at),
+  KEY idx_common_support_ticket_type_status (ticket_type, status),
+  KEY idx_common_support_ticket_creator (creator_id)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci COMMENT='HQ技术支持工单';
+
 DROP TABLE IF EXISTS common_product_item;
 CREATE TABLE common_product_item (
   id                BIGINT UNSIGNED NOT NULL AUTO_INCREMENT,

server/dukang-api/prisma/schema.prisma

@@ -88,6 +88,20 @@ enum TicketType {
   RETURN_REFUND
 }
 
+enum SupportTicketType {
+  BUG
+  SUGGESTION
+  OTHER
+}
+
+enum SupportTicketStatus {
+  PENDING_REVIEW
+  REJECTED
+  DEVELOPING
+  TESTING
+  PASSED
+}
+
 enum InvoiceTitleType {
   PERSONAL
   ENTERPRISE
@@ -440,6 +454,31 @@ model CommonTicket {
   @@map("common_ticket")
 }
 
+/// HQ 内部技术支持工单（BUG / 建议 / 其他）
+model CommonSupportTicket {
+  id           BigInt               @id @default(autoincrement()) @db.UnsignedBigInt
+  ticketNo     String               @unique @map("ticket_no") @db.VarChar(32)
+  ticketType   SupportTicketType    @map("ticket_type")
+  status       SupportTicketStatus  @default(PENDING_REVIEW)
+  title        String               @db.VarChar(128)
+  content      String?              @db.Text
+  rejectReason String?              @map("reject_reason") @db.VarChar(512)
+  creatorId    BigInt               @map("creator_id") @db.UnsignedBigInt
+  creatorName  String               @map("creator_name") @db.VarChar(64)
+  reviewerId   BigInt?              @map("reviewer_id") @db.UnsignedBigInt
+  reviewerName String?              @map("reviewer_name") @db.VarChar(64)
+  reviewedAt   DateTime?            @map("reviewed_at") @db.DateTime(3)
+  remark       String?              @db.VarChar(512)
+  createdAt    DateTime             @default(now()) @map("created_at") @db.DateTime(3)
+  updatedAt    DateTime             @updatedAt @map("updated_at") @db.DateTime(3)
+  completedAt  DateTime?            @map("completed_at") @db.DateTime(3)
+
+  @@index([status, createdAt])
+  @@index([ticketType, status])
+  @@index([creatorId])
+  @@map("common_support_ticket")
+}
+
 model CommonProductItem {
   id              BigInt        @id @default(autoincrement()) @db.UnsignedBigInt
   skuCode         String        @unique @map("sku_code") @db.VarChar(32)