import { useEffect, useState } from 'react';
import { View, Text, ScrollView, Button } from '@tarojs/components';
import { useDidShow } from '@tarojs/taro';
import HqHeader from '../../components/HqHeader';
import HqTabBar from '../../components/HqTabBar';
import { request, type Paginated, toast } from '../../lib/api';
import { useHqSession } from '../../lib/session';
import { badgeClass, fmtTime } from '../../lib/constants';

type TicketRow = {
  id: string;
  ticketNo: string;
  ticketType?: string;
  refType?: string;
  status: string;
  remark?: string;
  createdAt: string;
};

const STATUS_LABELS: Record<string, string> = {
  PENDING: '待处理',
  PROCESSING: '处理中',
  RESOLVED: '已解决',
  COMPLETED: '已完成',
  CLOSED: '已关闭',
};

const TABS = [
  { key: '', label: '全部' },
  { key: 'PENDING', label: '待处理' },
  { key: 'PROCESSING', label: '处理中' },
  { key: 'COMPLETED', label: '已完成' },
];

export default function TicketsPage() {
  useHqSession();
  const [status, setStatus] = useState('');
  const [rows, setRows] = useState<TicketRow[]>([]);
  const [total, setTotal] = useState(0);
  const [loading, setLoading] = useState(true);

  function load() {
    setLoading(true);
    const qs = new URLSearchParams({ pageSize: '50' });
    if (status) qs.set('status', status);
    request<Paginated<TicketRow>>(`/common/tickets?${qs.toString()}`)
      .then((d) => {
        setRows(d.items);
        setTotal(d.total);
      })
      .catch(() => setRows([]))
      .finally(() => setLoading(false));
  }

  useEffect(load, [status]);
  useDidShow(load);

  async function markProcessing(id: string) {
    try {
      await request(`/common/tickets/${id}/status`, { method: 'PUT', data: { status: 'PROCESSING' } });
      toast('已受理', 'success');
      load();
    } catch (e) {
      toast(e instanceof Error ? e.message : '操作失败');
    }
  }

  return (
    <View className="hq-page hq-page--tab">
      <HqHeader title="客服中心" />

      <ScrollView scrollX enhanced showScrollbar={false} className="hq-tabs">
        {TABS.map((t) => (
          <View
            key={t.key}
            className={`hq-tab${status === t.key ? ' hq-tab--active' : ''}`}
            onClick={() => setStatus(t.key)}
          >
            <Text>{t.label}</Text>
          </View>
        ))}
      </ScrollView>

      <Text className="hq-section-title">
        <Text>工单列表</Text>
        <Text className="hq-muted" style="font-size:12px;font-weight:400">共 {total} 单</Text>
      </Text>

      {loading && <View className="hq-empty">加载中…</View>}
      {!loading && rows.length === 0 && <View className="hq-empty">暂无工单</View>}

      {rows.map((t) => (
        <View key={t.id} className="hq-card" style="margin-top:8px;margin-bottom:0">
          <View className="hq-row">
            <Text style="font-size:13px;color:var(--hq-muted)">{t.ticketNo}</Text>
            <Text className={`hq-badge ${badgeClass(t.status)}`}>{STATUS_LABELS[t.status] || t.status}</Text>
          </View>
          <Text style="display:block;margin-top:8px;font-size:14px">
            {t.ticketType || '工单'} · {t.refType || ''}
          </Text>
          {t.remark ? <Text className="hq-muted" style="display:block;margin-top:4px;font-size:13px">{t.remark}</Text> : null}
          <View className="hq-row" style="margin-top:10px">
            <Text className="hq-muted" style="font-size:11px">{fmtTime(t.createdAt)}</Text>
            {t.status === 'PENDING' && (
              <Button className="hq-btn hq-btn--ghost" style="padding:6px 14px;font-size:13px" onClick={() => markProcessing(t.id)}>
                受理
              </Button>
            )}
          </View>
        </View>
      ))}
      <HqTabBar selected={3} />
    </View>
  );
}