dukang/server/dukang-api/src/modules/common/support-ticket.service.ts

import {
  BadRequestException,
  Injectable,
  NotFoundException,
} from '@nestjs/common';
import type { SupportTicketStatus, SupportTicketType } from '@prisma/client';
import { Prisma } from '@prisma/client';
import type { CreateDevPlanTaskFromTicketInput } from '@dukang/shared-types';
import { PrismaService } from '../../common/prisma/prisma.module';
import { serializeBigInt } from '../../common/decorators/current-user.decorator';
import { AlertService } from '../../common/alert/alert.service';
import { WecomMessagePushService } from '../../integrations/wecom/wecom-message-push.service';
import { DevPlanService } from '../dev-plan/dev-plan.service';
import type {
  CreateSupportTicketDto,
  RejectSupportTicketDto,
  SupportTicketListQueryDto,
  SupportTicketRemarkDto,
} from './dto/support-ticket.dto';

function generateSupportTicketNo() {
  return `ST${Date.now()}${Math.floor(Math.random() * 900 + 100)}`;
}

@Injectable()
export class SupportTicketService {
  constructor(
    private readonly prisma: PrismaService,
    private readonly alert: AlertService,
    private readonly devPlan: DevPlanService,
    private readonly wecomPush: WecomMessagePushService,
  ) {}

  async create(
    dto: CreateSupportTicketDto,
    creator: { id: bigint; name: string },
  ) {
    const ticket = await this.prisma.commonSupportTicket.create({
      data: {
        ticketNo: generateSupportTicketNo(),
        ticketType: dto.ticketType as SupportTicketType,
        status: 'PENDING_REVIEW',
        title: dto.title.trim(),
        content: dto.content?.trim() || null,
        remark: dto.remark?.trim() || null,
        creatorId: creator.id,
        creatorName: creator.name,
      },
    });
    this.alert.notify({
      level: 'P2',
      category: 'ops',
      title: '新建技术支持工单',
      detail: `工单 ${ticket.ticketNo}\n类型 ${ticket.ticketType}\n标题 ${ticket.title}\n创建人 ${creator.name}`,
      dedupeKey: `support_ticket_create|${ticket.ticketNo}`,
      eventKeys: ['alert.ops'],
    });
    const envLabel = (process.env.WECOM_ALERT_ENV_LABEL || process.env.NODE_ENV || 'local').trim();
    const now = new Date().toLocaleString('zh-CN', { timeZone: 'Asia/Shanghai' });
    void this.wecomPush
      .dispatchMarkdown(
        'support_ticket.created',
        [
          `## 新建技术支持工单`,
          `> 环境：<font color="comment">${envLabel}</font>`,
          `> 时间：${now}`,
          '',
          `**工单号**：${ticket.ticketNo}`,
          `**类型**：${ticket.ticketType}`,
          `**标题**：${ticket.title}`,
          `**创建人**：${creator.name}`,
          ticket.content ? `\n${ticket.content.slice(0, 2000)}` : '',
        ].join('\n'),
      )
      .catch(() => {});
    return serializeBigInt(ticket);
  }

  async list(query: SupportTicketListQueryDto) {
    const page = query.page ?? 1;
    const pageSize = query.pageSize ?? 20;
    const where: Prisma.CommonSupportTicketWhereInput = {};
    if (query.ticketType) {
      where.ticketType = query.ticketType as SupportTicketType;
    }
    if (query.status) {
      where.status = query.status as SupportTicketStatus;
    }

    const [items, total] = await Promise.all([
      this.prisma.commonSupportTicket.findMany({
        where,
        orderBy: { createdAt: 'desc' },
        skip: (page - 1) * pageSize,
        take: pageSize,
      }),
      this.prisma.commonSupportTicket.count({ where }),
    ]);
    const linkedMap = await this.devPlan.listLinkedTasksByTicketIds(items.map((i) => i.id));
    const enriched = items.map((ticket) => ({
      ...ticket,
      linkedTasks: (linkedMap.get(String(ticket.id)) ?? []).map((t) => ({
        id: t.id,
        taskNo: t.taskNo,
        content: t.content,
        status: t.status,
      })),
    }));
    return serializeBigInt({ items: enriched, total, page, pageSize });
  }

  async detail(id: bigint) {
    const ticket = await this.prisma.commonSupportTicket.findUnique({ where: { id } });
    if (!ticket) throw new NotFoundException('技术支持工单不存在');
    const linkedMap = await this.devPlan.listLinkedTasksByTicketIds([id]);
    return serializeBigInt({
      ...ticket,
      linkedTasks: (linkedMap.get(String(id)) ?? []).map((t) => ({
        id: t.id,
        taskNo: t.taskNo,
        content: t.content,
        status: t.status,
      })),
    });
  }

  private async getOrThrow(id: bigint) {
    const ticket = await this.prisma.commonSupportTicket.findUnique({ where: { id } });
    if (!ticket) throw new NotFoundException('技术支持工单不存在');
    return ticket;
  }

  /** 最高管理员评审通过 → 进入开发 */
  async approve(
    id: bigint,
    reviewer: { id: bigint; name: string },
    dto?: SupportTicketRemarkDto,
  ) {
    const ticket = await this.getOrThrow(id);
    if (ticket.status !== 'PENDING_REVIEW') {
      throw new BadRequestException('仅待评审工单可通过评审');
    }
    const updated = await this.prisma.commonSupportTicket.update({
      where: { id },
      data: {
        status: 'DEVELOPING',
        reviewerId: reviewer.id,
        reviewerName: reviewer.name,
        reviewedAt: new Date(),
        remark: dto?.remark?.trim() || ticket.remark,
      },
    });
    return serializeBigInt(updated);
  }

  /** 最高管理员评审驳回 */
  async reject(
    id: bigint,
    reviewer: { id: bigint; name: string },
    dto: RejectSupportTicketDto,
  ) {
    const ticket = await this.getOrThrow(id);
    if (ticket.status !== 'PENDING_REVIEW') {
      throw new BadRequestException('仅待评审工单可驳回');
    }
    const reason = dto.rejectReason.trim();
    if (!reason) throw new BadRequestException('请填写驳回理由');

    const updated = await this.prisma.commonSupportTicket.update({
      where: { id },
      data: {
        status: 'REJECTED',
        rejectReason: reason,
        reviewerId: reviewer.id,
        reviewerName: reviewer.name,
        reviewedAt: new Date(),
        completedAt: new Date(),
      },
    });
    return serializeBigInt(updated);
  }

  /** 统一审批：通过时创建开发计划任务 */
  async review(
    id: bigint,
    reviewer: { id: bigint; name: string },
    input: {
      decision: 'APPROVE' | 'REJECT';
      rejectReason?: string;
      note?: string;
      tasks?: CreateDevPlanTaskFromTicketInput[];
    },
  ) {
    if (input.decision === 'REJECT') {
      if (!input.rejectReason?.trim()) throw new BadRequestException('请填写驳回理由');
      return this.reject(id, reviewer, { rejectReason: input.rejectReason });
    }

    if (!input.tasks?.length) throw new BadRequestException('审批通过需至少创建 1 条开发任务');
    const ticket = await this.getOrThrow(id);
    if (ticket.status !== 'PENDING_REVIEW') {
      throw new BadRequestException('仅待评审工单可审批');
    }

    await this.devPlan.createTasksFromTicket(id, input.tasks, reviewer.id);

    const updated = await this.prisma.commonSupportTicket.update({
      where: { id },
      data: {
        status: 'DEVELOPING',
        reviewerId: reviewer.id,
        reviewerName: reviewer.name,
        reviewedAt: new Date(),
        remark: input.note?.trim() || ticket.remark,
      },
    });
    const linkedMap = await this.devPlan.listLinkedTasksByTicketIds([id]);
    return serializeBigInt({
      ...updated,
      linkedTasks: (linkedMap.get(String(id)) ?? []).map((t) => ({
        id: t.id,
        taskNo: t.taskNo,
        content: t.content,
        status: t.status,
      })),
    });
  }

  /** 批量确认审批 */
  async batchReviewConfirm(
    reviewer: { id: bigint; name: string },
    items: Array<{
      ticketId: string;
      decision: 'APPROVE' | 'REJECT';
      rejectReason?: string;
      note?: string;
      tasks?: CreateDevPlanTaskFromTicketInput[];
    }>,
  ) {
    const results: unknown[] = [];
    for (const item of items) {
      const result = await this.review(BigInt(item.ticketId), reviewer, item);
      results.push(result);
    }
    return { items: results };
  }

  /** 开发完成 → 测试 */
  async startTesting(id: bigint, dto?: SupportTicketRemarkDto) {
    const ticket = await this.getOrThrow(id);
    if (ticket.status !== 'DEVELOPING') {
      throw new BadRequestException('仅开发中工单可转入测试');
    }
    const updated = await this.prisma.commonSupportTicket.update({
      where: { id },
      data: {
        status: 'TESTING',
        remark: dto?.remark?.trim() || ticket.remark,
      },
    });
    return serializeBigInt(updated);
  }

  /** 测试通过 */
  async pass(id: bigint, dto?: SupportTicketRemarkDto) {
    const ticket = await this.getOrThrow(id);
    if (ticket.status !== 'TESTING') {
      throw new BadRequestException('仅测试中工单可标记通过');
    }
    const updated = await this.prisma.commonSupportTicket.update({
      where: { id },
      data: {
        status: 'PASSED',
        remark: dto?.remark?.trim() || ticket.remark,
        completedAt: new Date(),
      },
    });
    return serializeBigInt(updated);
  }
}